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21 replies to this topic

#21 OFFLINE   rb5505



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Joined: Dec 23, 2004

Posted 06 May 2013 - 10:35 AM

email received today....


We heard your feedback and have added several great new improvements to the DIRECTV PROTECTION PLAN as a result, including an equipment upgrade every two years at no additional cost beyond the monthly charge. (Offer requires a renewed 24-month agreement.)* Effective May 16, 2013, the DIRECTV PROTECTION PLAN will increase by $2 per month to $7.99.

We're sure you'll agree that it's a small price to pay for these great new benefits:*

  • NEW BENEFIT: Equipment upgrade every two years at no additional cost beyond the monthly charge.
  • NEW BENEFIT: Unintentional and Accidental Damage from Handling (ADH) of the DIRECTV System.

And of course, you'll continue to get:*

  • On-site repairs and the savings associated with replacing defective equipment.
  • Protection for every DIRECTV Receiver, remote, connection/switch, satellite antenna and wiring, plus dish antenna realignment.
  • 24-hour technical support, 7 days a week.

If you would like more information about upgrading your equipment, please call us at 1-800-531-5000 on or after May 16, 2013 and reference "upgrade my equipment" in our automated phone system.

The Obligor company listed in your terms and conditions will change from National Electronics Warranty, LLC to Asurion Service Plans, Inc.


DIRECTV and Asurion Service Plans, Inc., Your DIRECTV Plan provider


1x2.gif *Limitations and exclusions apply. See terms and conditions for complete program details. Asurion Service Plans, Inc. and Asurion Service Plans of Florida, Inc. are the obligors of your DIRECTV Protection Plan.

EQUIPMENT UPGRADE OFFER: Offer available once in any 24-month period for qualifying customers only (lease required). Qualification based on DIRECTV PROTECTION PLAN tenure. Residential customers only. Go to directv.com/myaccount and sign in to see what offer is currently available to you. 24-MONTH AGREEMENT: EARLY CANCELLATION WILL RESULT IN A FEE OF $20/MONTH FOR EACH REMAINING MONTH. Must maintain 24 consecutive months of any DIRECTV programming package ($29.99/mo. or above) or any qualifying international service bundle. Advanced Receiver-DVR fee ($10/mo.) required for DVR lease. Advanced Receiver-HD fee ($10/mo.) required for HD Receiver lease. Advanced Receiver Service ($25/mo.) required for Advanced Whole-Home DVR, HD DVR and TiVo HD DVR from DIRECTV lease. TiVo service fee ($5/mo.) required for TiVo HD DVR from DIRECTV lease. If you have two Receivers and/or one Receiver and a Client/Enabled TV/Device, the fee is $6/mo. For the 3rd and each additional Receiver and/or Client/Enabled TV/Device on your account, you are charged an additional fee of $6/mo. per Receiver, Client and/or Enabled TV/Device. NON-ACTIVATION CHARGE OF $150 PER RECEIVER MAY APPLY. ALL EQUIPMENT IS LEASED AND MUST BE RETURNED TO DIRECTV UPON CANCELLATION, OR UNRETURNED EQUIPMENT FEES APPLY. VISIT directv.com OR CALL 1-800-DIRECTV FOR DETAILS. INSTALLATION: Standard professional installation in up to four rooms only. Custom installation extra. Programming, pricing, terms and conditions of your DIRECTV service are subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming subject to DIRECTV Customer Agreement; copy provided at directv.com/legal and in order confirmation.

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#22 OFFLINE   hdtvfan0001


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Joined: Jul 28, 2004

Posted 06 May 2013 - 10:44 AM

Under this new plan...


It's important to note that customers looking to take advantage of the equipment upgrade portion of the new plan will get a leased new device, regardless of whether their current equipment is owned or leased.


Owned units requiring replacements because they are defective will remain owned units.

DirecTV Customer Since 1996

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