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Guest Message by DevFuse

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Sluggish HR24 performance all the sudden


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32 replies to this topic

#1 OFFLINE   Kash76

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Posted 17 April 2013 - 08:41 PM

One of my two HR24 units are slow to change channels or pull up the menu at times (up to a minute). My second HR24 does not have this issue. The differences are one is a -100 and the other is a -500 (with problems).

 

The only other thing that I can think of is that on this particular unit I have keyword searches for sports like "AALLL Team name CCHAN 2 206...."

 

DTV is finally going to send out another unit to replace this one after many calls but I am curious if anyone else has had like issues come up in just the last two weeks?

 

Thanks.


Kash76
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HR44-500 --> Panasonic Plasma 50" via HDMI

C41-700 --> Panasonic Plasma 42" via HDMI

H25 --> HDMI split to Vizio 24" 720p & Vizio 24" 1080p 


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#2 OFFLINE   peds48

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Posted 17 April 2013 - 09:10 PM

It could be a failing HDD

 

 

Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

 

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

 

You can also run the file test, and the DVR can sometimes repair a bad file report.

* If the other tests pass, run the surface test.   Warning: This process could take several hours to complete. You may want to run it overnight.

 

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.  


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


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#3 OFFLINE   Mike Greer

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Posted 18 April 2013 - 08:06 AM

It could be that you just got the latest 'update'.  2 of my 3 HR24-500s now run like crap....  Slow remote response, missed button pushes etc.  It seems this is becoming the norm when DirecTV 'updates' their software.

 

EDIT:  Scratch that - all 3 of my HR24-500s now run like crap.


Edited by Mike Greer, 18 April 2013 - 08:27 AM.


#4 OFFLINE   kkl

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Posted 18 April 2013 - 10:33 AM

What software version are you guys on and when did it install (Menu->Settings & Help->Settings)?



#5 OFFLINE   acostapimps

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Posted 18 April 2013 - 07:12 PM

For some reason all the issues I keep hearing about are HR24-500 DVR's, but do anybody have problems with the HR24-200? As I'm not seeing it regardless what SW version I get.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100
Directv Standard SD Receiver D12-700 
Directv Subscriber From 2009-?


#6 OFFLINE   kkl

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Posted 19 April 2013 - 09:34 AM

Mine is a -100 and it's been a nightmare on 0x066a/c/d.  0x6bd has improved things quite a bit, but it still sometimes takes more than a minute for the channel to change, or Quick Tune to appear, or the Guide to fill in.



#7 OFFLINE   Rich

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Posted 19 April 2013 - 12:27 PM

For some reason all the issues I keep hearing about are HR24-500 DVR's, but do anybody have problems with the HR24-200? As I'm not seeing it regardless what SW version I get.

 

The 24-500s are the flakiest of all the 24s, I think.  After every NR I have problems with at least one.

 

Rich 



#8 OFFLINE   Kash76

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Posted 19 April 2013 - 03:26 PM

I didn't have my email notifications turned on. Thanks for the responses.

 

I did a full "reset everything" and am running whatever the 'current' version is as I have not run any beta software in a while. I will check the version tonight. 

 

DTV sent my replacement unit today and it was all beat up. I have a Genie coming on Sunday so that should be nice. Hopefully they have the 44 model in hand!

 

Godfather, I find it disappointing that they did not ask me to run the diag test over the 3 hours that I spent going through their painful troubleshooting. 


Kash76
--
HR44-500 --> Panasonic Plasma 50" via HDMI

C41-700 --> Panasonic Plasma 42" via HDMI

H25 --> HDMI split to Vizio 24" 720p & Vizio 24" 1080p 


#9 OFFLINE   fireponcoal

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Posted 19 April 2013 - 03:37 PM

I have actually noticed the sluggishness over the past seven or so days as well. Two 24's(500's)and have noticed the same issues as the OP on each.

#10 OFFLINE   acostapimps

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Posted 19 April 2013 - 07:46 PM

The 24-500s are the flakiest of all the 24s, I think.  After every NR I have problems with at least one.
 
Rich

That's why when I order or get sent an HR24 I make sure it's the Samsung model -200 if its not I refuse or return it.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100
Directv Standard SD Receiver D12-700 
Directv Subscriber From 2009-?


#11 OFFLINE   peds48

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Posted 20 April 2013 - 07:33 AM

It would appear that (Humax) the maker of of the -500 receivers are the worst of all the manufaturers that DirecTV uses tregardles of receiver type. Look at the issues that the R15-500 and R16-500 are having
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#12 OFFLINE   Rich

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Posted 20 April 2013 - 11:41 AM

For some reason all the issues I keep hearing about are HR24-500 DVR's, but do anybody have problems with the HR24-200? As I'm not seeing it regardless what SW version I get.

 

The 500s and 200s are different.  As I've said, I think the 500s are flakier than the 100s and 200s.  One of the bad things about the 200s is the pitiful lock nut on the coax cables.  Put the coax on too tightly and the barrel's likely to turn, which will break the thin connector on the other side of the bulkhead.  Do NOT use a wrench on a 200.  Aside from that I liked my 24-200 until I had the barrel turn while either disconnecting or connecting the coax.  The other bad thing about 200 is putting an internal drive in it if you own it.  Not impossible, but the best solution I've seen is to secure the internal HDD to its sled with tie-wraps.  I gave up on mine and used an external drive until that link broke.  Good units aside from what I've written above.

 

Rich



#13 OFFLINE   acostapimps

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Posted 20 April 2013 - 07:21 PM

To be a honest even though the 22-100 is slow it's consistent with every recordings I schedule like every DVR should be and that's what I started with when I signed up with Directv, but I might return it in place of the other 24-200 that I own, The only thing I don't like about the 22 apart that is slow is that when I reboot that box is excruciating slow by just turning off during the reboot process, maybe it's the external drive that's making it really slow especially 2tb EHD with 70 percent full.

Directv Genie DVR HR44-700
Directv HD DVR HR24-500
Directv HD Receiver H24-200
Directv Wireless Mini Client C41W-100
Directv Standard SD Receiver D12-700 
Directv Subscriber From 2009-?


#14 OFFLINE   GreenScrew

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Posted 21 April 2013 - 09:53 AM

Yes, OMG! Performance is suddenly horrible. Almost unbearable how it take 30 seconds to pull up the guide or recordings. How is it possible this makes it through there QA process? They clearly must not have one. So frustrating I feel like throwing the receivers out the window. And I have 4 HR24's all doing the same thing, excruciatingly slow response.

#15 OFFLINE   Kash76

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Posted 21 April 2013 - 10:02 AM

This is getting more interesting with all of you having the same experiences.

 

They sent me a replacement that was all scratched up so I won't be keeping that one and did not activate it. I have a installer coming today with a "Genie". If it is not a HR44 then I will reschedule or cancel and maybe just keep my 24 for now and hope that they fix it  soon.


Edited by Kash76, 21 April 2013 - 10:03 AM.

Kash76
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HR44-500 --> Panasonic Plasma 50" via HDMI

C41-700 --> Panasonic Plasma 42" via HDMI

H25 --> HDMI split to Vizio 24" 720p & Vizio 24" 1080p 


#16 OFFLINE   Kash76

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Posted 21 April 2013 - 12:13 PM

No more sluggish performance with my new HR44 install :)

 

Sorry to hear that others are having issues. Hopefully if enough people call in as I did they identify the software issue.


Kash76
--
HR44-500 --> Panasonic Plasma 50" via HDMI

C41-700 --> Panasonic Plasma 42" via HDMI

H25 --> HDMI split to Vizio 24" 720p & Vizio 24" 1080p 


#17 OFFLINE   mrro82

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Posted 21 April 2013 - 12:23 PM

I'm not having any issues with my HR24/500. Every so often it will be sluggish when I go to bring up the guide but that's after not bringing it up for about 2 hours. Then after that initial sluggishness, it goes away. Hopefully I'm lucky as I don't want to deal with getting a new one and setting up series again.



#18 OFFLINE   dravenstone

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Posted 24 April 2013 - 07:38 PM

two HR24500's are golden, one was replaced with a 200, still a mess - there is something afoot - and it's not good....



#19 OFFLINE   stlmike

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Posted 26 April 2013 - 10:40 AM

I too am noticing this with my HR24/200.  Was great until last software update.  Now after not being used for a while (hours), the first button pushes take 30-60 seconds to be recognized.  After that it works well.



#20 OFFLINE   LiQiCE

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Posted 28 April 2013 - 07:29 PM

If you read through the issues threads that are stickied at the top you'll see a lot of others are having similar issues.  My HR24-500 was horrible with 0x66d which I only got a few weeks ago, it is somewhat better with 0x6bd which has started pushing out to receivers recently .. The guide still takes a long time to come up but the times where remote responses are delayed by 30-60 seconds is reduced although not completely eliminated.  I wish I could go back to the older software release - I didn't have any problems before 0x66d!


Owned: HR44-700, HR24-500

Leased: HR24-100





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