So I've been living in Japan for the last five years and just returned to Hawaii. I decided before I left Japan that I would splurge a little and get DTV with all of the channels. First thing I do is contact the home developments selling agent to be put in contact with the homeowners association that I will be subject to and find out about submitting the paperwork to get the dish approved before I fly back. She responded after getting some info that if the dish is <1m I don't need HOA approval. I go to DTVs website and click for more info and when I enter my Hawaii zipcode I get a popup telling me to call a number due to Hawaii's specific programing and equipment needs. So I call the number and the only question I ask them is "how big is the dish for Hawaii?". The rep on the phone supposedly looks it up or contacts someone or whatever and gives me the answer 18". Cool I think, no need to go through the HOA and I can just order the dish and service when I return.
Fast forward to a couple of weeks later...ie...last week. I call the "For Hawaii customers" number again to setup my install date. I again ask the dish size for Hawaii and am again told 18". So I setup my appointment for 4/18...today.
The tech arrives and asks where I want to put the dish and "you need the large dish, you know that, right?"...Wait what??!!
So ended up having to turn him away because I have not routed any paperwork to my HOA. Now I have to route paperwork, which can't be approved for another 2 weeks almost...then get another appointment for install...which will probably take another week.
I am not impressed with this operation and am seriously considering not even bothering with them.
Is there a complaint email address? Or would I be better off sending a physical complaint to the address I saw listed in another thread?