Posted 23 April 2013 - 12:24 PM
It still doesn't change the fact that DirecTV is at fault 100% here since THEY are the ones that created and own the phone numbers and websites and have poorly trained CSRs on the other end of that so called "Special Hawaii phone number"! Joe Sixpack wouldn't and understandably shouldn't have to do ANY MORE RESEARCH than to call that so called "Special Hawaii phone number"! Otherwise what's the point of even having it? Some of you guys have seemed to lose touch with reality. It's analogous to blaming the victim for putting themselves in the position to have the crime put upon them for God's sake!
I don't know about you, but after serving my country for years outside the good ole US of A and then experiencing that incompetence and blatant mistake, I'd be pretty pissed off too!
Edited by harperhometheater, 23 April 2013 - 02:04 PM.
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