From the "You Can't Make This Stuff Up Department".
So today I am waiting for my expedited install after my email to the SVPs office. The tech is supposed to arrive between 08-12. About 10am I get an automated call "Hello, would you like to schedule and appointment for youDTV install?"......WAIT....WHAT???!!!
I finally get a CSR....who routes me to Accounts....who routes me to a supervisor...
Apparently my install for today was canceled for unknown reasons...The supervisor mentioned it had something about "buyers remorse" for the initial install being canceled. They are looking into getting someone out today..maybe....but that doesn't give me a good feeling at all. Even if they find someone my gut tells me it will be rushed and half assed.
I don't think I've ever dealt with a more incompotent operation. I don't know if it's DTV overall or just the local installers, but someone needs to kick their ass.
I do await the usual suspects rationalizations for how this is my fault.