DVR receivers are not allowed on certain commercial accounts such as those with Public Viewing environment (Bars, Restaurants, Shops, Gyms, Lobbies etc), they are allowed for Private Viewing based accounts (private offices etc.) and of course there is the DirecTV Residential Experience (DRE) for Hotels which allows DVRs in guest rooms.
Are you sure about that? I have a commercial account, and I don't have any DVRs (though I'd certainly consider the idea for the future) but the commercial public viewing account agreement has a clause specifically allowing "authorized" DVR recording and playback. What's "authorized"? No one knows. I've been in sports bars that have DVRs they used to play back games. Maybe that's allowed, maybe it isn't, but if those guys are violating the rules you can hardly blame them because Directv doesn't make this information available anywhere! Of course, the agreement also states the maximum number of receivers per account is 20, and I have more than that, so maybe it is wrong about DVRs as well. It isn't as though I had to do anything special to activate the 21st receiver, in fact I never even heard about this limit until recently, years after I went over 20.
It would sure be nice if their website didn't completely suck for commercial accounts and it was possible to actually find out anything for sure, rather than relying on calling them up and getting some random information from a CSR who doesn't know and will give you a different answer from the guy sitting next to him. As it stands, I could call up Directv, ask them a question like "can I add a DVR to my account?", be told it is fine, do it, and then get in big trouble later because it is against the updated commercial account agreement, or violates their licensing agreement with third parties. Directv's communication is awful, the confusion about the status of commercial receivers is the tip of the iceberg. If you want to actually try to play by the rules and not do anything wrong, you can't do much of anything because it's not possible to get anything in writing when you call them up. I know, I've tried.
For instance, if you look on their site, they talk about a fee of $15/receiver on commercial accounts. Well, I have a couple dozen active receivers (and another dozen receivers that are authorized as far as Directv knows, but show "authorized expired" when I start them up because they were unused for several years) and pay exactly $0 per month in receiver fees. I guess because of the way I acquired them I "own" them all, but I can't be sure. Maybe if I posted this under my real name someone at Directv reading this could trace me back to my business, check the records and see I'm not paying per-receiver fees, and send me a bill for thirty thousand dollars in arrears. Maybe if I tried to sell one they'd tell me I'm leasing it. Maybe they'd tell the buyer it can't be transferred to a commercial account. Who knows? That alone is enough reason not to ever try to sell any receiver I don't need anymore, what if someone trying to activate a receiver I sold them gets someone checking my account and discovers I'm being billed incorrectly, or that I have too many receivers on my account?
Instead I've kept all my obsolete/broken receivers in a closet because I didn't know how to properly dispose of them. Thanks to Directv having a recycling program I started checking them out to see which ones I may hang on to and which I'm going to send them to recycle. I'll hang on to the H10s because they have an ATSC tuner and can output HDMI. Don't have a use for that today but I can see some potential uses in the future. I'll send them my D10s and a few broken H20s to recycle, because even if I could sell the working D10s their value would be far too small to be worth the hassle. I really have no other choice because trying to get answers from Directv that you can be sure they'll stand behind is absolutely impossible. I spend over $10K a year, you'd think I would get decent customer service. Back when I was a 1K flier on United or platinum on Delta, they had a special number I could call and always got the best customer service. With Directv, being an elite "frequent flier" is meaningless, as far as I can tell I get the same CSRs that a business with one 10 year old receiver subscribed to the lowest end info package gets.
You residential guys think it is bad that they won't tell you why you can't have two Genies, I can't even get a straight answer I can rely on about whether I can have a DVR at all, or if I add one whether it would be so limited as to be worthless to me. If I knew for sure I could add them and that there were few/no restrictions about recording/playback, I'd be looking to add three HR44s in time for next football season. I've asked them before when calling about various things, they've told me DVRs are not permitted on my account, and also told me that DVRs are fine and I can record anything I want except PPV movies (which I don't care about) Who should I believe? The web site's FAQ is absolutely useless. You would think one or two commercial customers have asked this question before me. I could just do it and hope for the best, after all maybe I'm already getting away with something not paying any receiver fees. But I really don't want to wake up one morning and find I'm being sued by the NFL