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DISH syncs out with Channel Provider


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48 replies to this topic

#41 OFFLINE   James Long

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Posted 23 April 2013 - 11:12 PM

Sometimes I feel sorry for the CSRs ...

DISH Network provides satellite service nationally from the 119 and 110 satellite slots ... which is now called "Western Arc". Despite the name, this is nationwide service. Subscribers all over the US have their dishes pointed at the "Western Arc".

On the Western Arc, specifically on transponder 8 of the satellite at 119, there is a feed of SyFy. One feed, on channel 122, serving the entire US. Subscribers from Maine to Hawaii have their dishes aimed at 119 picking up that feed of SyFy. For HD subscribers there is a second feed of SyFy (on transponder 7 of the satellite at 119). This feed also serves customers nationwide. All programs air at the same time on the SD and HD feeds.

And that is the "Western Arc" feed of channel 122 SyFy on DISH Network. Not the pacific time zone feed of the channel (it cannot be since those channels serve customers across the entire nation from Puerto Rico to Hawaii) but the Western Arc feed.

There are additional feeds (one SD one HD) on "Eastern Arc" (transponders 25 and 28, respectively, of the satellite at 72.7). They are identical to the "Western Arc" feeds. ALL Eastern Time Zone. DISH carries the same feeds on both Arcs. That is probably what the harassed "Elisa Mary Jane" was seeing.
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#42 OFFLINE   Stewart Vernon

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Posted 23 April 2013 - 11:56 PM

I don't know what else to say.  The correct info has been provided by multiple people in this thread.  I kind of wish one of our Dish employees who post here would chime in, but I'm not even sure he would believe them at this point.


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#43 OFFLINE   sregener

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Posted 24 April 2013 - 04:39 AM

Also WRONG...ouch that hurts....it's even on their own website! http://www2.syfy.com/faq/syfyfaq.php

 

SRsage, could you please quote the specific part of that FAQ that you believe provides proof that you are correct.  Other people have quoted from that particular page a segment that seems to indicate that SyFy on Dish is only the Eastern feed.

 

Furthermore, go to your receiver right now and tell us what times next week it shows Defiance as airing.  Then we can compare that to what times our receivers say and see if those of us in EDT and CDT are different, after adjusting for time zones, or identical.  This will confirm whether they are separate feeds (since SyFy has their west-coast feed 2 hours off from their east coast one) or the same one.  We cannot go back in time to figure out why exactly your program aired at 9PM on premiere night.  All we can do is look to the future.



#44 OFFLINE   Jim5506

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Posted 24 April 2013 - 06:32 AM

A CSR is the LAST person I would rely upon to bolster my case.

 

They rarely can find the seat of their pants, much less know what is going on outside.

 

They only know what is told to them, anything outside their script is pulled from thin air.

 

Dish sends the same programming to both arcs of satellites except for spot beams and SyFy is not a spotbeamed channel.


Edited by Jim5506, 24 April 2013 - 06:35 AM.

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#45 OFFLINE   RasputinAXP

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Posted 24 April 2013 - 08:18 AM

There's only one thing left to do to this thread:

 


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#46 OFFLINE   acostapimps

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Posted 28 April 2013 - 11:16 AM

Just get a DVR and be over with as a previous poster said.

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#47 OFFLINE   Willh

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Posted 28 April 2013 - 02:12 PM

you are all feeding a troll, i'm not joining in on this flame war about whether or not Dish carries west coast feeds. and i feel bad for the CSRs who dealt with this troll too. 

 

Trolls gonna Troll. 

 

put a lock on this thread so we don't continue feeding the troll. 


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#48 OFFLINE   tampa8

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Posted 28 April 2013 - 05:16 PM

The OP at this point I have to think realized he misunderstood what the CSR said, and, was not going to admit there indeed is no west coast feed of SYFI on Dish. The mistake was his from the beginning thinking the show was on at a time it was not. And for the record, there is no "SYNC" problem per se. The guide can be off for various reasons as it can for Cable, and most times it's not the fault of the carrier. Maybe the OP is new to this, many of us are not.



#49 ONLINE   tsmacro

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Posted 29 April 2013 - 10:18 AM

Yeah obviously there was a big confusion here between the difference of a channel's East Coast feed and West Coast feed and Dish Network's Eastern Arc and the Western Arc which of course there's no relationship between. However I can very easily imagine a CSR being asked about a "west coast feed" for a channel and thinking the customer meant Dish's Western Arc.


Edited by tsmacro, 29 April 2013 - 10:20 AM.



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