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Why is Blockbuster at Home "very long wait" on so many movies?


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#26 ONLINE   FarmerBob

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Posted 18 May 2013 - 03:24 PM

Got my first disc in weeks yesterday. Had Cloud Atlas in my queue as pending release and the second it was avaialbe I hit my queue and it said "availability" "NOW". So I move it to the top and it came yesterday. And it being one of "the" movies at the moment, I'm thoroughly surprised that the rest of the "old" movies in my list are still listed as "High" to "To Very High" demand. Even for Dredd that fell off the charts ages ago, is listed as "Very High Demand". The movie's junk so that makes no sense. So obviously something's up. Just happy to have gotten CA to see if it's worth it.



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#27 ONLINE   Stewart Vernon

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Posted 18 May 2013 - 05:35 PM

If Dish is running Blockbuster like Blockbuster used to run...  they always ordered a bunch of the "hot" new releases to meet demand better... so in some ways you were more likely to get a new release in your queue than an older movie.


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#28 OFFLINE   tsmacro

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Posted 19 May 2013 - 12:54 PM

 and lack of opaqueness of management.  On the plus is the even with the lack of opaqueness

To paraphrase The Princess Bride, I don't think that word means what you think it means. I think what you were trying to say is a "lack of transparency". Unless of course you were trying to say Dish's management is indeed transparent, then in which case "lack of opaqueness" actually does work even if rather unconventually.




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#29 OFFLINE   chriscpmtmp

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Posted 19 May 2013 - 01:27 PM

Yea, that was backwards.  The opaqueness is bad, which is a lack of transparancy.  S&P used the opaqueness term.

 

To paraphrase The Princess Bride, I don't think that word means what you think it means. I think what you were trying to say is a "lack of transparency". Unless of course you were trying to say Dish's management is indeed transparent, then in which case "lack of opaqueness" actually does work even if rather unconventually.


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#30 OFFLINE   ggotch5445

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Posted 20 May 2013 - 08:32 AM

I've recently gotten "We have shipped the next Blockbuster disc" e-mails within 24 hours of putting my previous dic in the mail.  That's excellent.  For instance, I returned a disc to the post office on Saturday afternoon and this morning (Monday) I found an e-mail from Dish.

 

Did Dish start doing something with the post office -- perhaps they paid for tracking of each disc envelope so they are notified nightly what discs are in the mail at the moment?  Regardless, this is one improvement of the service.

I have seen this happening as well-though it seems that how, or where I mail something back, affects the turn around, i.e., I dropped a disc to return, at my supermarket's mail slot, and got the "shipping next disc" email the next day. Dropping the disc into my own mailbox, or a public box, may result in 6 to 8 days before I get that same email.

 

Though I typically watch films from several sources, I would hate to see BB go away, as it has been so convenient to take note of a film (old, new, or as yet unreleased), that we might want to see, put it in my queue, and forget about it until it arrives one day.

 

As I have said before, elsewhere, it helps a lot if one has many films one wants to see (and not all brand new/out this week) placed in the queue. You are less likely to get a "long wait" notice.



#31 OFFLINE   inazsully

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Posted 20 May 2013 - 09:32 AM

They don't even have a catagory for 3D movies.  I asked them why and they said "I have no idea". 



#32 OFFLINE   olds403

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Posted 20 May 2013 - 03:37 PM

They don't even have a catagory for 3D movies.  I asked them why and they said "I have no idea". 

I would say that they probably do not purchase 3-D copies, they cost extra and I doubt there would be high demand. I would settle for blu-ray copies of movies that I know are available on blu-ray, they can't even seem to manage that.



#33 OFFLINE   356B

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Posted 21 May 2013 - 04:50 PM

They don't even have a catagory for 3D movies.  I asked them why and they said "I have no idea". 

 

I searched 3D and came up with lots of titles but very few clearly labeled 3D movies......even the Hugo's and Avatar's are not offered in the 3D format....BB is clearly not a leading movie rental provider, mail order rentals anyway.


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#34 ONLINE   Stewart Vernon

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Posted 21 May 2013 - 05:24 PM

How many 3D Blu-ray releases are there?  I'm not poo-pooing it...  I'm just wondering as I have never seen more than one small area at any stores that I shop vs several aisles of other movies.


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#35 OFFLINE   pfp

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Posted 21 May 2013 - 06:10 PM

Up till a few months ago BB was working out great for me.  Today I get discs from Netflix (after the studio imposed wait) before I get them from BB.  It's very likely that I cancel BB soon.


I do, I offer a complete and utter retraction. The imputation was totally without basis in fact, and was in no way fair comment, and was motivated purely by malice, and I deeply regret any distress that my comments may have caused you, or your family, and I hereby undertake not to repeat any such slander at any time in the future.

#36 OFFLINE   356B

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Posted 22 May 2013 - 09:01 AM

How many 3D Blu-ray releases are there?  I'm not poo-pooing it...  I'm just wondering as I have never seen more than one small area at any stores that I shop vs several aisles of other movies.

More than I thought.......http://www.blu-ray.c...eleasetimestamp


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#37 ONLINE   FarmerBob

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Posted 23 May 2013 - 11:23 PM

The other day I received a "survey" in regard to my "Happiness" with Blockbuster @Home disc service, probably from the message I sent at the beginning of the year and never heard back. It looks as though their system thinks I had a reply to "survey". No. So I took this opportunity to voice my "concern".

 

I basically outlined what has been said here including that fact that many of us think they will be going away soon. Below is the reply I got. Funny their longevity was not addressed. And what is described for the way newer releases are handled is completely opposite to what I experienced and said so when I wrote.

 

Thank you for contacting Blockbuster at Home.

I understand that you are waiting for the titles in your queue to be shipped. Let me check your account and assist you with your concern.

Our product is a shared service, much like any video store or movie library, and is designed to give our customers access to high quality entertainment at a fair price point by serving a large set of subscribers. The high demand we typically encounter for newer releases means that it may take us several weeks to satisfy the request of every customer, despite the large quantity of titles we periodically add to our inventory.

The availability indicator gives an estimated amount of time before we should be able to ship your title. It is dependent upon many factors including the number of copies we have, the popularity of the title, and your Queue preference. Many factors determine availability status. Availability is based on inventory throughout all distribution centers. As titles are checked in throughout the day, the status may also change accordingly.

Your issue is very important to us and is a priority. The management is fully aware of the availability issue and we are now on the process of acquiring more copies of these titles. Rest assured that you'll see the improvement on our title availability at the soonest possible time.

In order to take the best advantage of our service, I would encourage you to add as many of our 100,000+ title selection to your queue as possible. This will allow us to keep a constant flow of titles between our network of distribution centers and your home.   

If there is anything else we may assist you with, please let us know.


Edited by FarmerBob, 23 May 2013 - 11:24 PM.


#38 OFFLINE   356B

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Posted 23 May 2013 - 11:31 PM

I've written several e-mails complaining......never got a answer though, and surly never got asked to do a survey. I wonder how they pick'm to be surveyed...?  Maybe I'll get one.......not.....


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#39 OFFLINE   lee635

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Posted 03 June 2013 - 10:22 AM

The problem with disc in the mail is that many of these movies are simply not available on instant streaming.  So in the mail or local rental is the only option.  I really like the BB disc in the mail combined with the extra movie channels on E*.  It's a good deal.  Really, I think that disc in the mail has many years left due to the limited availability of streaming. 

 

Our local blockbuster recently closed and it was the craziest thing.  A few months ago they cleaned up the store, stuck new "enter" and "exit" labels on the doors, installed new signage, and then they closed.  Maybe the marketing stuff was a last ditch effort to get up to some minimum sales level required to stay open?  How many local blockbuster stores are left?

 

Maybe E* could buy Redbox??????


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#40 OFFLINE   inazsully

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Posted 03 June 2013 - 06:27 PM

As mentioned earlier, there are a lot of movies released in 3D.  Why BB only stocks a few is a reason only they know. My last trwo included Green Lantern and Fright night. Both were very good.  I can't imagine why they don't stock more titles. If you buy a new TV today in the mid price range or higher it will most likely be 3D.  Since more and more customers buy new TV's every day it seems logical to assume that those folks might like to see what a 3D movie looks like without having to pay $30-$40 to buy a new release.  I believe the new Star Trek and the new Iron Man movies in thjeaters now are also available in 3D.  Red Box does not stock 3D movies either so maybe BB is missing an untapped source of new business.  Hey, it's only profits.


Edited by inazsully, 03 June 2013 - 06:30 PM.


#41 ONLINE   Stewart Vernon

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Posted 03 June 2013 - 08:15 PM

Blockbuster went out of business...  Dish bought them to get access to their customers and to their streaming content agreements...  Another round of store closings has been happening in recent months...  That surely answers the question of why there hasn't been investment to buy 3D or any movies in quantity for the rental business lately.

 

I am actually kind of surprised that Dish has kept the rental part of the business alive this long.


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#42 OFFLINE   paja

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Posted 04 June 2013 - 04:34 AM

The Blockbuster near me, in Homer Glen Il., just had a closeout sale and is now history.



#43 OFFLINE   chriscpmtmp

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Posted 04 June 2013 - 04:44 AM

This seems reasonable, except that Dishnetwork added teh DVD rental as a bundled service witheh extra channels.  So they enticed people to joind, then let us down.  I tried redbox, but it seems primitive to make extra trips to return a free rental disc I didn't have time to watch so I woudl not get charged more.   

 

 

Blockbuster went out of business...  Dish bought them to get access to their customers and to their streaming content agreements...  Another round of store closings has been happening in recent months...  That surely answers the question of why there hasn't been investment to buy 3D or any movies in quantity for the rental business lately.

 

I am actually kind of surprised that Dish has kept the rental part of the business alive this long.


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#44 OFFLINE   Volatility

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Posted 05 June 2013 - 05:46 PM

This seems reasonable, except that Dishnetwork added teh DVD rental as a bundled service witheh extra channels. So they enticed people to joind, then let us down. I tried redbox, but it seems primitive to make extra trips to return a free rental disc I didn't have time to watch so I woudl not get charged more.

It depends on how far you lived from a Redbox kiosk. Like for me I have 2 that are around 6 minutes away. Something neat Redbox did is team with Verizon to offer a streaming service where you can get points to use for a free kiosk rental. Last I checked though, their streaming selection wasn't that good.

Edited by Volatility, 07 June 2013 - 03:29 PM.


#45 OFFLINE   inazsully

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Posted 05 June 2013 - 06:41 PM

Blockbuster went out of business...  Dish bought them to get access to their customers and to their streaming content agreements...  Another round of store closings has been happening in recent months...  That surely answers the question of why there hasn't been investment to buy 3D or any movies in quantity for the rental business lately.

 

I am actually kind of surprised that Dish has kept the rental part of the business alive this long.

That's a cold answer Stewart but an apt indication of Dish's true concern for the good old customer.   We were baited plain and simple. Promise us this nice  package program then water it down to the point of irrelevence.


Edited by inazsully, 05 June 2013 - 06:41 PM.


#46 ONLINE   Stewart Vernon

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Posted 05 June 2013 - 09:03 PM

That's a cold answer Stewart but an apt indication of Dish's true concern for the good old customer.   We were baited plain and simple. Promise us this nice  package program then water it down to the point of irrelevence.

 

Yeah... It reads colder than I meant it...  I didn't mean to be cold to Dish customers...  it was more just a reality-accepting thing that I never expected Blockbuster to still be here this long.  I suggested some good ways to keep them around when the buyout first happened... but I never got the impression that Dish had a goal of keeping Blockbuster going.


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#47 OFFLINE   chriscpmtmp

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Posted 07 June 2013 - 06:27 AM

I suppose.  I look at an extra trip, even if its 6 minutes each way, as extra overhead.  Extra trips, like interest, are a drain on life, so I try to avoid them.  This seems to be the only reasonable option for me though.

 

 

It depends on how far you lived from a Redbox kiosk. Like for me I have 2 that are around 6 minutes away. Something neat Redbox did is team with Verizon to offer a streaming service where you can get points to use for a free kiosk rental. Last I checked though, their streaking selection wasn't that good.


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#48 OFFLINE   Volatility

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Posted 07 June 2013 - 03:33 PM

I suppose. I look at an extra trip, even if its 6 minutes each way, as extra overhead. Extra trips, like interest, are a drain on life, so I try to avoid them. This seems to be the only reasonable option for me though.

True. I myself do not use Blockbuster at Home or Netflix or any kind of DVD by mail service as once you are past the new customer stage they throttle you on queue on some titles. Basically that is why it has very long wait. New customers have first dibs. Nothing wrong with that though, makes sense. One thing about Blockbuster at home I liked when I had it though is the video game option which is like Gamefly. That was a plus.

Edited by Volatility, 07 June 2013 - 03:34 PM.


#49 OFFLINE   leechuck

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Posted 09 June 2013 - 10:00 PM

I had this plan a few years ago and don't expect to get the new movies until 3 months later. Called customer service many times and transfer to an oversea department in the Phillipines who told me the new movies is based on priority. Right now, I trust Redbox. Even the remaining Blockbuster stores only get 5-10 copies per movie and never you walk in the store, you ill ind he new release titles.

#50 OFFLINE   lee635

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Posted 14 June 2013 - 05:52 PM

I am not very concerned about BB stocking 3D movies for the mail service. That's a very small, niche market at this point.  Look at ESPN closing down its 3D network. BB needs to add more DVDs and more BluRay and skip 3D.   When 3D starts to get some market share, then BB could look to add 3D titles.

 

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