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Guest Message by DevFuse

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Dish Slaps Longtime Customers Again


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49 replies to this topic

#1 OFFLINE   SayWhat?

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Posted 24 April 2013 - 11:13 AM

It almost seems like they're really not interested in retention.

 

DishScan2Sm.jpg

 

Between the DVR fees being applied to older accounts (which are also going up), some other fees being added, programming fee hikes and now this, my rate would go up close to $200/year with no benefit to me whatsoever.

 

 


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#2 OFFLINE   lparsons21

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Posted 24 April 2013 - 11:21 AM

Yeah, they just are on a raise cost roll these days!

 

So far, here is what I'm seeing talked about here and at SatelliteGuys.

 

1.  Hopper DVR fee up $4

2.  Hopper lease fee up $7

3.  Multisport fee up $2  (new price $11)

4.  No annual which means no annual discount.

 

Yep all signs are up!  :(


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#3 OFFLINE   RBA

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Posted 24 April 2013 - 11:31 AM

So pay the bill or change services you can't fight city hall.  But you can speak with your wallet unless it costs you more.

 

It is time to adjust programming packages to bring prices back to reasonable.  Maybe going back to AT40 at $19.99 would be a good idea.



#4 OFFLINE   lparsons21

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Posted 24 April 2013 - 11:39 AM

Right, cut back on the programming so you can't watch all that you want to.  That's the ticket!  :)

 

Well maybe not.  If you would cut back that far, why not cut back all the way?  Or switch services?

 

For instance, if he's not under contract he can save a bunch with a switch.

Or if under contract, D* will pay up to $200 of the ETF, add in the $200 increase that E* is showing him, and switching becomes much easier to do.

 

But if he wants to cut way back, go OTA and streaming and save a huge bunch 'o bucks!


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#5 OFFLINE   SayWhat?

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Posted 24 April 2013 - 11:59 AM

That's part of it.  Some of the few channels I watch are only in 250, so to get those, I'm stuck with everything else.  Even if I downgrade to the lowest possible tier, I still get hit with over $150 in new charges.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#6 OFFLINE   lparsons21

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Posted 24 April 2013 - 12:00 PM

Rock meet hard place, right?  :)

 

I know it ain't funny, but what can you do but laugh??


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#7 OFFLINE   gov

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Posted 24 April 2013 - 12:04 PM

Well,

 

maybe when the dust settles you can save a little with a bundle that includes your Sprint cell phone?  Charlie taketh with the one hand and giveth with the other?



#8 OFFLINE   harsh

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Posted 24 April 2013 - 04:41 PM

So pay the bill or change services you can't fight city hall.

The failing here is that nobody else seems to offer the programs that DISH is cutting.


Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#9 OFFLINE   RBA

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Posted 24 April 2013 - 04:56 PM

The failing here is that nobody else seems to offer the programs that DISH is cutting.

It's not necessarily the programming but what you have to pay to get it.  We all have a breaking point where bread on the table is more important than the  program on TV.  Over the last 12 months due to price increases and fees my bill has almost doubled and my programming isn't any better.


Edited by RBA, 24 April 2013 - 05:08 PM.


#10 OFFLINE   lparsons21

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Posted 24 April 2013 - 05:02 PM

That is very true.  I'm most likely going to make a minor change to my lineup soon, but it won't be enough to make a big difference in the bill.

 

But with all these latest fees, programming costs and now a program that allowed for a discount if you paid a year upfront, it takes away any semblance of 'loyalty' to Dish.  I didn't have much loyalty to begin with as I figger a business deal is a business deal and has no reason to expect 'loyalty' from either side of the table.  The companies sure don't offer any and never have.  Neither Dish nor Direct.


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#11 OFFLINE   SayWhat?

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Posted 24 April 2013 - 05:15 PM

I used to be more or less neutral on Dish, never really speaking out for or against.  But in the last year or so, things have really gone downhill.  They seem to be trying to stick it to the customer any way they can; especially those of us who have been with them the longest.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#12 OFFLINE   harsh

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Posted 24 April 2013 - 05:16 PM

It's not necessarily the programming but what you have to pay to get it.  We all have a breaking point where bread on the table is more important than the  program on TV.

If you can shell out for a whole year's programming at once, you're probably not in that class.

 

Consider a high-yield investment to put the dollars into instead and see if you can't get the 8.33% back some other way.

 

Some could save more money by paying off (or paying down) an outstanding loan rather than coughing up $1,xxx all at once.  See more at "opportunity cost".


Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#13 OFFLINE   harsh

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Posted 24 April 2013 - 05:25 PM

I used to be more or less neutral on Dish, never really speaking out for or against.  But in the last year or so, things have really gone downhill.  They seem to be trying to stick it to the customer any way they can; especially those of us who have been with them the longest.

I've got a relatively modest installation with two DVRs and AEP.  My bill has gone up about $15 in the last three years.  I don't feel that this is unreasonable.

 

The only time I felt like I could be gouged was when they took Playboy out of the Movie Plex class ($7) and put it into ala carte status ($16).


Too often we enjoy the comfort of opinion without the discomfort of thought. -- JFK


#14 OFFLINE   karrank%

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Posted 24 April 2013 - 05:25 PM

Rock meet hard place, right?   :)

 

I know it ain't funny, but what can you do but laugh??

Laughing will cost an extra $11 a month.

Thank you for being such a loyal customer.



#15 OFFLINE   sigma1914

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Posted 24 April 2013 - 05:28 PM

Did Dish offer a discount for paying a full year, and if so, how much?


If you stop responding to them or put them on ignore, then eventually they'll go away.

#16 OFFLINE   lparsons21

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Posted 24 April 2013 - 05:42 PM

Laughing will cost an extra $11 a month.

Thank you for being such a loyal customer.

 

LOL!

 

Me loyal?  You must not read much of what I've posted over the years.  I've had both services, like both of them and also hate both of them at different times for different reasons.

 

My loyalty is to what is best for me.  I don't give a rip about what is best for some company that has a room full of accountants and marketing specialists all ensuring those companies keep a fat bottom line.

 

In this case, I'm not happy with the increases, but I've recently made the switch back to Dish and it isn't in my financial best interest to switch back at this time, and that includes the various increases that haven't yet taken effect.  When it becomes financially beneficial to me, assuming the programming lines up the way I want it to, then I'll revisit switching back to D*.  Until then I'll grumble about the increases.


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Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#17 OFFLINE   Jhon69

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Posted 24 April 2013 - 05:45 PM

DISH use to offer 12 months of programming when you pay for 11 months.

#18 OFFLINE   karrank%

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Posted 24 April 2013 - 05:47 PM

LOL!

 

Me loyal?  You must not read much of what I've posted over the years.  I've had both services, like both of them and also hate both of them at different times for different reasons.

 

My loyalty is to what is best for me.  I don't give a rip about what is best for some company that has a room full of accountants and marketing specialists all ensuring those companies keep a fat bottom line.

 

In this case, I'm not happy with the increases, but I've recently made the switch back to Dish and it isn't in my financial best interest to switch back at this time, and that includes the various increases that haven't yet taken effect.  When it becomes financially beneficial to me, assuming the programming lines up the way I want it to, then I'll revisit switching back to D*.  Until then I'll grumble about the increases.

Just parroting corpspeak, not attempting to characterize you personally. Apologies if I offended.



#19 OFFLINE   jclewter79

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Posted 24 April 2013 - 05:48 PM

Did Dish offer a discount for paying a full year, and if so, how much?

Did Dish offer a discount for paying a full year, and if so, how much?


I never did have the annual billing but, I believe that it was a one month discount so 12 months for the price of 11 if paid for at once.
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(The installer had me sign an exsisting customer 18 month agreement!)
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#20 OFFLINE   Jhon69

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Posted 24 April 2013 - 05:49 PM

If someone is going through hard times with DISH you can always get a VIP211k,buy a EHD,pay a $40. fee and you will have a HDDVR with 1 satellite tuner and 1 OTA tuner.You can't do that with the others.






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