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Guest Message by DevFuse

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Clients freezing


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4 replies to this topic

#1 OFFLINE   jhable

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Posted 25 April 2013 - 05:56 PM

I recently installed an HR34 and 2 clients for a Directv customer.  I replaced all fittings and barrels in the system.  Forced the software download on the HR34, activated all recievers and everything was working great.  Got a call from the customer a couple days later stating that when the clients are turned off for a couple hours and then turned back on they display a grey screen and are unresponsive to any remote function and even the power button on the client itself.  RBR is the only way to resolve the issue.  It happens on both clients.  If the clients are constantly left on there is no issue.  I ran a system test on the HR34 and its returning an error code of 72-79-041.  Any thoghts or suggestions?



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#2 OFFLINE   Drucifer

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Posted 25 April 2013 - 06:04 PM

I recently installed an HR34 and 2 clients for a Directv customer.  I replaced all fittings and barrels in the system.  Forced the software download on the HR34, activated all recievers and everything was working great.  Got a call from the customer a couple days later stating that when the clients are turned off for a couple hours and then turned back on they display a grey screen and are unresponsive to any remote function and even the power button on the client itself.  RBR is the only way to resolve the issue.  It happens on both clients.  If the clients are constantly left on there is no issue.  I ran a system test on the HR34 and its returning an error code of 72-79-041.  Any thoghts or suggestions?

 

72 | Cannot detect dial tone, but Internet connection good. | Troubleshoot phone connection.

79 | Indicates that the network connection has dropped multiple MRV sessions over the past 5 days. | Check for loose/bad connectors that may be causing intermitent problems with the signal. Verify all hardware have green labels indicating that they are SWM/MRV compliant.

 

 

SOURCE

 

The 041 is just an ID


Edited by Drucifer, 25 April 2013 - 06:05 PM.

Drew
Do it Right, Do it Once
LR:HR34-7, Dn:HR24-1, MB:HR24-5, Bm:HR21-2, Kt:H25-5
PrimeStar '95, DirecTV '00


#3 OFFLINE   Diana C

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Posted 25 April 2013 - 06:10 PM

You could also run a coax test...press Guide and right arrow at the same time...and check both the PHY levels and mesh values.
Dish Network Customer from 1998-2001
DirecTV Customer since October, 2001
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006

Current setup:
HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / SWiM16 / Nomad / CCK

#4 OFFLINE   P Smith

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Posted 25 April 2013 - 06:29 PM

try this thread http://www.dbstalk.c...ning-hot-150°f/



#5 ONLINE   peds48

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Posted 25 April 2013 - 07:19 PM

note that the 79 eror code is meaningless because the Genie registers a drop connection every time a C31 client is turn off. 


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