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Streaming Apps and Optimum Cable Error


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#1 OFFLINE   The Merg

The Merg

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Posted 02 May 2013 - 01:53 AM

My dad is trying to use streaming apps on the iPhone/iPad that work in conjunction with him having Optimum Cable. These apps, such as HBO GO and WatchESPN, are working except for one error that he consistently gets. When entering in his email and password, he is presented with an error that states "User has no profile in this organization." While it is very infrequent with HBO GO and other apps, it consistently happens with WatchESPN. Has anyone else seen this error or know how to resolve it?

 

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I have not found anything regarding this error on the 'net. Any thoughts?

 

Thanks,

Merg


Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


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#2 OFFLINE   The Merg

The Merg

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Joined: Jun 24, 2007

Posted 18 May 2013 - 06:15 PM

Well, just for those that are looking for a solution, I figured it out. For the login for Optimum, I would enter in "user@optonline.net". Apparently, it only wants "user". What's funny is that if I used a secondary email address as the login, such as "user2@optonline.net", it would tell me that it was not a valid account, but using the primary account with the full email address produced this error.

- Merg

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom





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