I'm so sick of this, and their stupid, useless customer service people can't do a damn thing.
For MONTHS I haven't been able to do a thing on their website. Yes, I can log in with my primary user name and password, and then I'm at the welcome screen that shows my name, user name, etc. Whenever I go to click on View Bill, Pay Bill, or anything else, the welcome screen refreshes and on the right side is a blue box telling me to log in with my primary account user name and password. Well, I AM logged in! Anyway, I go ahead and re-enter this information in the boxes provided, hoping it might help. Nope. Same crap. I'm right back at the welcome screen. I'm going in endless circles.
For the record, I've tried 4 different browsers: Firefox, IE, Chrome, and Safari. I've cleared the cache and cookies; removed any popup blockers for the site; made sure my browsers can accept siriusxm.com's cookies, and more. I've even used 2 additional, different computers. Despite all this, I can't do a damn thing on their website.
Their phone CSR tells me, "We don't have a technical support specialist who can help you. We can only help you with radio support and billing support."
Unbelievable. I wanted to update my credit card information, because the last card expired a few months ago. Because of my inability to do anything via their website, I get a call from them telling me I'm past due and facing disconnection. While I took care of that via their phone rep, I'm still pissed off that since the end of 2012, I have been unable to do anything on their useless website.