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Guest Message by DevFuse

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Directv cannot acctivate new sony rvu tv's

rvu

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64 replies to this topic

#1 OFFLINE   brianuct

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Posted 11 May 2013 - 11:19 AM

I picked up a new Sony RVU Tv to connect up to my genie. While samsung has been the only compatable tv for some time, Sony now has some 2013 model. I plugged it up, updated my software and registered as a client. I was then prompted to call directv.

So the Tech support superviser says that sony is not even in the pull down menu to allow them to activate it. It is not compatable. Even though the model is listed on the directv site as compatable. So be careful if you sell or plan to use the new sony r series! It does not work right now.



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#2 OFFLINE   dennisj00

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Posted 11 May 2013 - 11:48 AM

Get them to send you a client box for free until the Sony is available.

Spending to stimulate the economy as fast as the credit cards will allow!

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#3 OFFLINE   gov

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Posted 11 May 2013 - 12:16 PM

Excellent suggestion there, but even in cases where folks have relied on specific information from D* to their detriment, D* is not always eager to step up to the plate.

 

Not how I would run my company, but it's a free market, and they can do what they want.

 

(and this applies to all other TV providers too)



#4 OFFLINE   studechip

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Posted 11 May 2013 - 03:05 PM

brianuct, you should contact the office of the president and tell them what is going on. The email address is ellen.filipiak@directv.com


Edited by studechip, 11 May 2013 - 03:15 PM.


#5 OFFLINE   spartanstew

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Posted 11 May 2013 - 04:37 PM

I don't believe Ellen is, or ever has been, the President of D*


I'm sure Directv can't wait to get their hands on your unit.

 
Directv customer since 2000

#6 OFFLINE   RAD

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Posted 11 May 2013 - 05:04 PM

+1 on the contact Ellen's office so they can fix the disconnect between the website and their internal system.

You could also just lie and say you have a Samsung and see if that works.

See post My Setup for configuration info.


#7 OFFLINE   trh

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Posted 11 May 2013 - 05:15 PM

I don't believe Ellen is, or ever has been, the President of D*


True, but when you call them or they call you, they identify themselves as calling from the office of the president.

#8 OFFLINE   Scott Kocourek

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Posted 11 May 2013 - 07:21 PM

There is no need to contact anyone, thanks to this thread, those that need to know of this issue have been made aware. :)


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#9 OFFLINE   gov

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Posted 11 May 2013 - 08:37 PM

I always mix them up, was that omniscience, or omnipotence there ?

 

 

!rolling



#10 OFFLINE   brianuct

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Posted 11 May 2013 - 08:38 PM

I had 2 of the tv's I purchased. I asked if I could get 2 client boxes until it's all hashed out. The Tech said "Sure, for $99 each and 49.99 installation". Not what I expected as a 10 yr customer paying $200 a month.



#11 OFFLINE   peds48

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Posted 11 May 2013 - 09:22 PM

I had 2 of the tv's I purchased. I asked if I could get 2 client boxes until it's all hashed out. The Tech said "Sure, for $99 each and 49.99 installation". Not what I expected as a 10 yr customer paying $200 a month.

You either must either have a lot of receivers or subscribe to all of the premium sport packages to be paying so much a month…


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#12 OFFLINE   Rich

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Posted 12 May 2013 - 10:31 AM

You either must either have a lot of receivers or subscribe to all of the premium sport packages to be paying so much a month…

 

I'd be happy with a $200 monthly bill.

 

Rich



#13 OFFLINE   peds48

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Posted 12 May 2013 - 02:30 PM

I'd be happy with a $200 monthly bill.

 

Rich

So wait, a $200.00 DirecTV bill is considered "normal"?

 

I figure, Premium package is $115, 6 boxes is $30.00 ARS fee $25.00 + taxes, ~$190.  obviously there are discounts on this example.  This is why is hard to believe that a $200+ a month is normal


Here’s to the crazy ones.
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The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#14 OFFLINE   brianuct

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Posted 12 May 2013 - 03:36 PM

All channels, lots of boxes

Does anyone know who I could contact to try and get this resolved? I really dont want to ship the tv's back.



#15 OFFLINE   trh

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Posted 12 May 2013 - 03:41 PM

If no one on the phone can solve this, post #4 is your best bet. 



#16 OFFLINE   tc3400

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Posted 12 May 2013 - 03:41 PM

They have not gotten my Samsung to work either.  They say it needs a deca, but those on line say they don't. Their

sending someone next week to look at it.



#17 OFFLINE   peds48

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Posted 12 May 2013 - 05:47 PM

All channels, lots of boxes

Does anyone know who I could contact to try and get this resolved? I really dont want to ship the tv's back.

According to scott on post #8,  is being worked on.


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#18 OFFLINE   trh

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Posted 12 May 2013 - 05:59 PM

Same people working this as is working on the Andoid app?

#19 OFFLINE   peds48

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Posted 12 May 2013 - 07:18 PM

Same people working this as is working on the Andoid app?

Who said anybody was working on the Android app? lol 


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#20 OFFLINE   Rockon

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Posted 16 May 2013 - 09:39 PM

I have the new Sony 550 and spent an hour on phone with tech support. They have not updated their software to add the Sony as a drop down choice for the phone support team to complete the activation if the virtual client. I have a tech coming to the house on a service call Friday to complete the setup. Was told he is the RVU expert and that he has to 'do something' to my TV to activate the virtual client locally. I'll post if it is successful.





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