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Calling Directv CSR


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9 replies to this topic

#1 OFFLINE   casinoman59

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Posted 11 May 2013 - 09:22 PM

When or what day of the week is best time to call for deals or equipment



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#2 OFFLINE   litzdog911

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Posted 12 May 2013 - 12:41 AM

I don't think makes much difference.  It's more about your account history, the CSR you get, and not the time of day. 


HD DVRs: HR34-700; HR24-500; (2) HR20-700 + WD eSATA 1TB drive/Antec MX1 case; HR21-700; HR21-200 w/AM21
Receivers: H25-500 HD Receiver; H21-100 HD Receiver
Mobile Devices: Nomad

Additional equipment configuration details

Sun & moon help site your satellite dish


#3 OFFLINE   MysteryMan

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Posted 12 May 2013 - 04:08 AM

When or what day of the week is best time to call for deals or equipment

February 29th. :sure:


DirecTV customer since 1995.


#4 OFFLINE   yall2

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Posted 12 May 2013 - 05:40 AM

February 29th. :sure:

Or June 31st :bang



#5 OFFLINE   jimmie57

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Posted 12 May 2013 - 05:49 AM

I don't think makes much difference.  It's more about your account history, the CSR you get, and not the time of day.


+1

If the CSR does not tell you what you want to hear, thank them, hang up and call back. You will get a different CSR and probably a different answer.
I have done this several times.

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#6 OFFLINE   Rich

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Posted 12 May 2013 - 10:10 AM

When or what day of the week is best time to call for deals or equipment

 

They seem to be pretty cranky on holidays.  Aside from that...

 

Rich



#7 OFFLINE   BobStokesbary

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Posted 12 May 2013 - 11:15 AM

Or you can try what inadvertently worked for me.

 

When I went to my D* web account page there was a notice that I qualified for a free upgrade. I went to the order page and entered in the information for a free DVR upgrade. As I continued with the order the system added in a $50 installation fee, which to me was no longer "free", so I just stopped the order. A week later I got an email noting that I had not completed my order and if I needed any help to call customer service. Another week or so later they called me to discuss the order. I mentioned that I liked the idea of a free upgrade but did not want to spend a $50 installation fee right now. So, the CSR waived the installation fee and additionally offered me a discount on my next year's service.

 

I was totally blown away. Of course I went with the upgrade. I am one very happy D* customer!



#8 OFFLINE   caseyf5

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Posted 13 May 2013 - 02:16 AM

Hello casinoman59,

 

My suggestion is mayday . :slowgrin:


My setup: 1 HR34/700 DVR no external HD, 1 HR24/500 DVR using WD 2TB Green HD and Antec MX-1 enclosure (used for CE) and 3 H24/700 receivers, 1 SL5 Dish (4 cable), 1 SWM16 Multiswitch, 1 Wired CCK. 1 Whole Home with DECA, 1 Sharp LC-37GP1U TV, 1 Sony Home Theater System HT-CT550W (Soundbar), 1 Impact 6x2 Component Video Matrix (Switcher) and 2 Sewell 1x2 HDMI Splitters with Ethernet, 3D Support and 4Kx2K Resolution with multiple hdmi cables with Ethernet.

#9 OFFLINE   goinsleeper

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Posted 17 May 2013 - 04:31 PM

I would suggest around 7:00 pm or so when the hustle-bustle is done and you have time to actually talk to the CSR.  Good conversation goes a long way.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#10 OFFLINE   Mark40930

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Posted 11 June 2013 - 08:12 AM

Also try not to call when there's a major event like a boxing match or UFC and the lines are burning up with people rushing to call in and place their PPV orders, or if they are calling because they placed the order through their remote and it doesn't show up on all their receivers :bang


D* Setup:
1 x HR24-500 DVR

FTA Setup (in storage):
HotDish 90cm dish
Invacom Linear/Circular LNBF
Openbox S16 HD receiver

Another circumstance, too, worried me in those days: that there was no on like me and I was unlike anyone else. - Dostoyevsky





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