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Guest Message by DevFuse

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Suspend service on a D12-100 receiver question


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35 replies to this topic

#26 OFFLINE   Volatility

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Posted 14 May 2013 - 04:14 PM



Have you ever tried it on a leased receiver? Under Q&A for RIO release notes it states leased/owned can be disconnected with this code and not generate a recovery.

Whatever you are looking at appears to be out dated.
From the scripts:
Leased receivers MUST ALWAYS be returned to DIRECTV upon disconnect to prevent a non-return fee from being applied. If the customer has only one active leased receiver and requests to temporarily disconnect it, offer to Suspend the Account and do not use Seasonal/Vacation Disconnect Reasoning as only applies to owned recievers.


Edited by Volatility, 14 May 2013 - 04:25 PM.


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#27 OFFLINE   goinsleeper

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Posted 14 May 2013 - 04:40 PM

Have you ever tried it on a leased receiver? Under Q&A for RIO release notes it states leased/owned can be disconnected with this code and not generate a recovery.

A receiver can be deactivated without sending recovery but policy is only for destroyed receivers and receiver a technician took.  It can be done but a CSR should never offer this for a recoverable leased receiver.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#28 OFFLINE   peds48

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Posted 14 May 2013 - 05:37 PM

A receiver can be deactivated without sending recovery but policy is only for destroyed receivers and receiver a technician took.  It can be done but a CSR should never offer this for a recoverable leased receiver.

This is where code 1022 comes in.  I learned this from reading a customers notes.  This particular customer had an account in Colorado with receivers there and in a summer house in FIre Island NY on the same account.  his summer house receivers were deactivated using code 1022.


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#29 OFFLINE   goinsleeper

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Posted 14 May 2013 - 07:27 PM

This is where code 1022 comes in.  I learned this from reading a customers notes.  This particular customer had an account in Colorado with receivers there and in a summer house in FIre Island NY on the same account.  his summer house receivers were deactivated using code 1022.

Sometimes it's almost necessary to do it this way.  If someone can't get to the receiver they want to turn off, 1022 can work.  That would be a special case though. 


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#30 OFFLINE   ThomasM

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Posted 17 May 2013 - 06:42 PM

OK, here's a question.  What if the sub disconnects his D12 and then PAYS the non-return fee?  Can he then activate/deactivate it whenever he wants?  I can't imagine they would charge a non-return fee more than once but you never know....


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#31 OFFLINE   goinsleeper

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Posted 17 May 2013 - 07:10 PM

OK, here's a question.  What if the sub disconnects his D12 and then PAYS the non-return fee?  Can he then activate/deactivate it whenever he wants?  I can't imagine they would charge a non-return fee more than once but you never know....

A non-return fee can be refunded up to 281 days from the date the receiver was deactivated.  A receiver can't be charged twice for non-return without being previously credited.  If someone pays the non-return fee, the receiver becomes owned after 281 days.


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#32 OFFLINE   Volatility

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Posted 17 May 2013 - 07:24 PM

A non-return fee can be refunded up to 281 days from the date the receiver was deactivated. A receiver can't be charged twice for non-return without being previously credited. If someone pays the non-return fee, the receiver becomes owned after 281 days.

User Goinsleeper is correct. Whats odd is that the nrf is less than the fee to own it in order management system. I heard the nrf on the genie is not to shabby of a price and really the only way to own the genie at this point.

Edited by Volatility, 17 May 2013 - 07:24 PM.


#33 OFFLINE   ThomasM

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Posted 20 May 2013 - 05:30 PM

User Goinsleeper is correct. Whats odd is that the nrf is less than the fee to own it in order management system. I heard the nrf on the genie is not to shabby of a price and really the only way to own the genie at this point.

 

That's V...E...R...Y interesting!!  (like the guy on Laugh-In used to say)  :)

 

OK, here's the next question.  I disconnect a receiver but don't return it.  I pay the NRF.  I wait more than 281 days so now it's mine.  Can I sell it to someone who can get it activated on their account?  Or will DirecTV only activate/deactivate it on MY account?


3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#34 OFFLINE   goinsleeper

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Posted 20 May 2013 - 06:02 PM

That's V...E...R...Y interesting!!  (like the guy on Laugh-In used to say)  :)

 

OK, here's the next question.  I disconnect a receiver but don't return it.  I pay the NRF.  I wait more than 281 days so now it's mine.  Can I sell it to someone who can get it activated on their account?  Or will DirecTV only activate/deactivate it on MY account?

Yes you would though the system may not automatically change the status to owned.  If that's the case, you may need to contact the access card department.


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#35 OFFLINE   carl6

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Posted 20 May 2013 - 11:14 PM

I have been told that paying the nrf does not result in the ability to later sell the receiver. You can activate/deactivate on your account as desired.  I'm sure there will be someone who has been able to buy and activate such a receiver, but in general I would not expect to be able to do that.



#36 OFFLINE   goinsleeper

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Posted 21 May 2013 - 04:27 PM

I have been told that paying the nrf does not result in the ability to later sell the receiver. You can activate/deactivate on your account as desired.  I'm sure there will be someone who has been able to buy and activate such a receiver, but in general I would not expect to be able to do that.

You would have to wait 281 days before you could sell it. 


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