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Guest Message by DevFuse

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Ordered an HR44, Got a HR34

hr44 hr34 greensboro mastec

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36 replies to this topic

#1 OFFLINE   neelync

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Posted 15 May 2013 - 01:28 PM

I ordered an HR44 and was sent an HR34.  Sent the HR34 back and called Directv again.  After going round and round for two days was finally given an answer - call back and reorder and see what the installer delivers.  When I suggested this seemed a waste of the installer's time, I was told that didn't matter.  After more questioning, I learned the installer was Mastec, but was given no more information.  Does anyone know what Mastec's phone number is in Greensboro, NC?  I'd like to call and find out when Mastec has the HR44 rather than reordering from Directv every day and receiving an HR34..

 

Thanks

Greensboro, NC



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#2 OFFLINE   JBv

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Posted 15 May 2013 - 02:07 PM

You ordered a Genie. You received a Genie. A Genie is a Genie is a Genie according to DirecTV. You just need to cancel your order until they're available in your area.

 

The only markets currently receiving HR44s below. More are rolling out in the coming weeks and months but it may be a while.

 

Charlotte, NC
Cleveland, OH
Denver, CO
Des Moines, IA
Fresno, CA
Minneapolis, MN
Phoenix, AZ
Pittsburg, PA
Raleigh, NC
St Louis, MO

Los Angeles, CA (Not all parts) 


Edited by JBv, 15 May 2013 - 02:09 PM.

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#3 OFFLINE   samrs

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Posted 15 May 2013 - 02:13 PM

Raleigh and Charlotte are test markets. Greensboro isn't. Wait for the national rollout.
HR20-100, HR20-700, HR24-100, HR34-700/AM21

#4 OFFLINE   neelync

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Posted 15 May 2013 - 02:23 PM

It's nice to see Raleigh and Charlotte have the HR44, but I want to know when Greensboro has the HR44.  I've already paid for the HR44, it would be great to know when my local installer has them rather than constantly re-ordering as Directv suggested.



#5 OFFLINE   JBv

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Posted 15 May 2013 - 02:30 PM

It's nice to see Raleigh and Charlotte have the HR44, but I want to know when Greensboro has the HR44.  I've already paid for the HR44, it would be great to know when my local installer has them rather than constantly re-ordering as Directv suggested.

 

Then keep checking the forums. And you've already paid for a Genie, which could be either an HR34 or HR44. Either reschedule your tech visit online for several weeks or a month out until you know that Greensboro has the HR44, or cancel it entirely and reorder it when you know Greensboro has the HR44.


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#6 OFFLINE   neelync

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Posted 15 May 2013 - 02:35 PM

"Either reschedule your tech visit online for several weeks or a month out until you know that Greensboro has the HR44, or cancel it entirely and reorder it when you know Greensboro has the HR44."
 

 

How will I know when my installer has the HR44?  That's why I want Mastec's phone number.



#7 OFFLINE   casinoman59

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Posted 15 May 2013 - 02:36 PM

So If I order a Genie and the installer shows up with a HR 34 and I want a HR 44 I can cancel without a charge ? I plan on calling  tomorrow



#8 OFFLINE   taveanator

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Posted 15 May 2013 - 02:45 PM

So If I order a Genie and the installer shows up with a HR 34 and I want a HR 44 I can cancel without a charge ? I plan on calling  tomorrow

 

I think the kosher thing to do would be to ask the installer when he calls to confirm the appointment (before he actually shows up at your door) if he has HR44's on his truck. If not poke his brain as to when he thinks he might and reschedule.



#9 OFFLINE   neelync

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Posted 15 May 2013 - 02:51 PM

No one ever called me to confirm an installation appointment.  The installer just showed up.



#10 OFFLINE   trh

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Posted 15 May 2013 - 03:09 PM

I've already paid for the HR44, it would be great to know when my local installer has them rather than constantly re-ordering as Directv suggested.



What is the price difference between a 34 and a 44?

So If I order a Genie and the installer shows up with a HR 34 and I want a HR 44 I can cancel without a charge ? I plan on calling tomorrow

Why? I don't see your location on the list of cities currently getting the 44.

Edited by trh, 15 May 2013 - 03:09 PM.


#11 OFFLINE   neelync

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Posted 15 May 2013 - 03:17 PM

I never discussed the HR34 price since I assumed after I asked for an HR44 that I would be getting an HR44.

 

For a complete system with 2 C41s and installation, the price with tax was $155.  I am also paying for a receiver to replace my broken HR21 - $19.95 until the HR44 arrives in Greensboro whenever that might be.



#12 OFFLINE   texasbrit

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Posted 15 May 2013 - 03:23 PM

As has been posted, you can't "order an HR44". You can order a Genie and you will get what is available. The HR34 and HR44 are the same price.



#13 OFFLINE   neelync

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Posted 15 May 2013 - 04:00 PM

You say you can't "order an HR44", but I did.  I didn't get it, but I did order one.  Maybe the Directv reps should have the list of test markets so they can tell a customer the likelihood of getting a HR44.

 

Are HR34s still being manufactured or has production shifted to the HR44?

 

Again, does anyone know Mastec's phone number in Greensboro, NC?


Edited by neelync, 15 May 2013 - 04:12 PM.


#14 OFFLINE   texasbrit

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Posted 15 May 2013 - 06:19 PM

You might have asked the CSR for an HR44 but he can only order a Genie, model unspecified, whatever he might have told you on the phone. You will get whatever model is available in the warehouse for your area.



#15 OFFLINE   trh

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Posted 15 May 2013 - 06:31 PM

Again, does anyone know Mastec's phone number in Greensboro, NC?

 

Try this link:  http://lmgtfy.com/?q...C Greensboro NC


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#16 OFFLINE   neelync

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Posted 15 May 2013 - 08:24 PM

Are HR34s still being manufactured or has production shifted to the HR44?



#17 OFFLINE   Cheep

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Posted 16 May 2013 - 09:32 AM

trh, you totally beat me to that.



#18 OFFLINE   Bill Broderick

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Posted 16 May 2013 - 12:12 PM

How will I know when my installer has the HR44?

Your best bet is to keep coming to dbstalk to learn when the national rollout of the HR-44 occurs.  There's no point in attempting to contact Mastec before that.  I've been unable to find the contact info for Mastec on Long Island.  I plan on asking an installer that I come across on the road or at another install whether they are installing HR-44's or not.  Once I learn that they are, I will order a Genie.



#19 OFFLINE   neelync

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Posted 16 May 2013 - 02:28 PM

DBSTALK can tell me, but Mastec can't?

 

How will DBSTALK know when the national rollout occurs?

 

I live in a very rural area.  I rarely see installer trucks.



#20 OFFLINE   peds48

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Posted 16 May 2013 - 03:23 PM

If not poke his brain as to when he thinks he might and reschedule.

Most installers have no idea since DirecTV does not make public these sort of stuff before it becomes available 


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