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26 replies to this topic

#1 OFFLINE   lungs414

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Posted 17 May 2013 - 06:41 AM

Is it true that in some states, (New York), there is a law that gives a customer the right to cancel a subscription within a certain time period (I think it is 14 or 15 days)?

Thanks 

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#2 OFFLINE   bayouboy

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Posted 17 May 2013 - 06:45 AM

Is it true that in some states, (New York), there is a law that gives a customer the right to cancel a subscription within a certain time period (I think it is 14 or 15 days)?
Thanks
George


If im not mistaken, dtv gives you 30 days to cancel without any extra fees. Id ask the rep before i said yes.

#3 OFFLINE   joed32

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Posted 17 May 2013 - 06:50 AM

I've always thought that it was 3 days but some states may be different. It costs them a lot to do a new install so they're not doing them just to see if you like it or not. If you're not sure then don't do it.



#4 OFFLINE   hallrk

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Posted 17 May 2013 - 07:01 AM

In Virginia it's three days. It's the buyers remorse law,IIRC. Every state is different though.



#5 OFFLINE   carl6

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Posted 17 May 2013 - 08:00 AM

If im not mistaken, dtv gives you 30 days to cancel without any extra fees. Id ask the rep before i said yes.

I'm not sure if you have any time to cancel, but it certainly is not 30 days.  I have heard 3 days, but as some have noted this can vary based on State laws.



#6 OFFLINE   dpeters11

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Posted 17 May 2013 - 09:48 AM

And some states, the laws are very specific to particular situations and industries, like health clubs etc.



#7 OFFLINE   PCampbell

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Posted 17 May 2013 - 10:09 AM

In Michigan its 3 days, I am sure it is state by state so best to check.


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#8 OFFLINE   billsharpe

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Posted 17 May 2013 - 03:41 PM

Time Warner locally advertises that they'll refund all your money if you are dissatisfied within 30 days. I don't know if there are any catches involved, since I've only watched the ads and not followed up.

 

I suspect there's a California law covering cancels but I don't know any details.


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#9 OFFLINE   goinsleeper

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Posted 17 May 2013 - 03:53 PM

WIth D*, you have 24 hours to cancel from the minute of activation unless state laws specify differently.


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#10 OFFLINE   ThomasM

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Posted 17 May 2013 - 06:37 PM

WIth D*, you have 24 hours to cancel from the minute of activation unless state laws specify differently.

 

Is that documented anywhere like in the agreement you have to sign for the installer?


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#11 OFFLINE   goinsleeper

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Posted 17 May 2013 - 06:41 PM

Is that documented anywhere like in the agreement you have to sign for the installer?

I would imagine.  I'll try to find the literature.


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#12 OFFLINE   west99999

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Posted 17 May 2013 - 06:45 PM

Not in the lease agreement you sign from the tech.



#13 OFFLINE   peds48

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Posted 17 May 2013 - 07:24 PM

Is that documented anywhere like in the agreement you have to sign for the installer?

I have not seen this info anywhere on the DirecTV site.  of course, if 24 hours is true (not saying that is not), DirecTV would make this info very hard to find


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#14 OFFLINE   goinsleeper

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Posted 17 May 2013 - 07:38 PM

I have not seen this info anywhere on the DirecTV site.  of course, if 24 hours is true (not saying that is not), DirecTV would make this info very hard to find

Yeah you know it.  I have the information but haven't found it in an area with public access.


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#15 OFFLINE   Volatility

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Posted 17 May 2013 - 08:33 PM

I have not seen this info anywhere on the DirecTV site. of course, if 24 hours is true (not saying that is not), DirecTV would make this info very hard to find

It is true but they do not tell people about it which yes is silly. The states with a longer timeframe are states that won some kind of legal preceedings on it whom fought for their citizens. Its just like how you can not find out you have a 14 day period to do a new customer order correction on 1 reciever without being charged without calling in. Go figure.

Edited by Volatility, 17 May 2013 - 09:02 PM.


#16 OFFLINE   Volatility

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Posted 17 May 2013 - 09:04 PM

Yeah you know it. I have the information but haven't found it in an area with public access.

You aren't going to find it. I hate to put a negative connotation on things but there really is no other way to explain it. I was told in Cancellation Department training they do not tell customers up front on purpose to help reduce churn. They want you in that 2 yr contract.

Edited by Volatility, 17 May 2013 - 09:08 PM.


#17 OFFLINE   peds48

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Posted 18 May 2013 - 05:43 PM

 Its just like how you can not find out you have a 14 day period to do a new customer order correction on 1 reciever without being charged without calling in. Go figure.

Which is NOT right.  Customer should be able correct their complete order. Specially when they get lied to. 


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#18 OFFLINE   peds48

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Posted 18 May 2013 - 05:43 PM

….I was told in Cancellation Department training they do not tell customers up front on purpose to help reduce churn. They want you in that 2 yr contract.

Exactly, DirecTV is not a charity organization…


Edited by peds48, 18 May 2013 - 05:44 PM.

Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#19 OFFLINE   Volatility

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Posted 18 May 2013 - 06:53 PM

Which is NOT right. Customer should be able correct their complete order. Specially when they get lied to.

I WHOLEHEARTEDLY agree. And not only lie to but misinformation from an agent. I can do one correction but no more. I can't even credit as the credit tab does not appear nor can get around it as the bill to the account is not an option on new customers. There is no way around it. Ditto

Edited by Volatility, 18 May 2013 - 06:54 PM.


#20 OFFLINE   Volatility

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Posted 18 May 2013 - 06:55 PM

Exactly, DirecTV is not a charity organization…

Yup. I wish i could tell people that. But would get called into HR. Then be in my car driving home jobless lol




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