Today I noticed my Dish Network service had changed. I found I was getting two things I never requested. One was good, a discount, and the other was bad, an added service I didn't want or need.
In speaking with customer support in an online chat, I was told I had called Dish a few weeks ago "looking to save money", and some promotion was offered and accepted. The only problem is that I never, ever made such a call.
Someone else must have called "looking to save money" and got mistakenly crossed to my account.
(My account has a PIN associated with it which it ever had before, so I can only assume that was first added during this phone call I didn't make. I have a query in about caller-id, too. I think there should be enough there for Dish to convince itself the transaction was made in error.)
Has anyone else had such an experience?
Mine gets a little more complicated since the customer representative I chatted with could not reverse the change. Hopefully, the DIRT member I've PM'ed can do what the rep could not.