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Guest Message by DevFuse

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Inflexible SiriusXM CSR


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27 replies to this topic

#26 OFFLINE   Phil T

Phil T

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Joined: Mar 24, 2002

Posted 26 May 2014 - 08:56 PM

Bought a new Honda last year. Got 6 months free. Immediately started getting the post card "deals", first one full price! If you wait until a week or two before your trial expires you will get progressively better post card deals.



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#27 OFFLINE   VaJim

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Joined: Jul 26, 2006

Posted 30 May 2014 - 07:33 AM

Well, I got another SiriusXM "surprise" today.
 
As you may know if you've read this thread from the beginning, I canceled my 6 month/$25 per month sub just 3 days before it ended.  Then I enjoyed the final 2 days of their "free trial".  Then I called in and referred to the letter I got offering 6 months for $25 on "any inactive radio on my account" which in this case was now my car!!  No problem, spoke to a CSR and I was all set for another six months.
 
Guess what came in the mail today?  A letter dated June 13 begging me to come back for 6 months at $25 a month SPECIFICALLY LISTING THE RADIO ID OF THE RECEIVER IN MY CAR!!  So apparently, nowadays if you can live without SiriusXM for TWO WEEKS you'll get a letter begging you to come back and offering the super deal and no reconnection charge.
 
The word from top management must be "no customer will be allowed to cancel!!"   :listening


I canx back in Jan 2014 and haven't looked back.

#28 OFFLINE   Laxguy

Laxguy

    Honi Soit Qui Mal Y Pense.

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Joined: Dec 02, 2010

Posted 30 May 2014 - 08:33 AM

Same, but I stumbled into the free preview a few days ago, and the symphonic station was on, sounded quite good. The next day, it was bit starved.


"Laxguy" means a guy who loves lacrosse.




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