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Guest Message by DevFuse

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Inflexible SiriusXM CSR


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23 replies to this topic

#21 OFFLINE   James Long

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Posted 12 June 2013 - 04:01 PM

One of the "flaws" of SiriusXM is how easy it is to get a discount. One just needs to cancel their subscription and wait for SiriusXM to get desperate. That is what makes hours an exaggeration ... and misleading. It is not a big deal - but SiriusXM seems to be one of the easiest companies to get a deal out of (I got a free radio last year when I discovered mine was broken). No commitment. Very easy.
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#22 OFFLINE   Laxguy

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Posted 12 June 2013 - 04:10 PM

James-

 

Some have spent hours to get the six months for $25 vs. the five months for the same amount. The latter is easy; the former not so much, though it would depend on the CSR and the customer in any given instance. 


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#23 OFFLINE   ThomasM

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Posted 14 June 2013 - 04:41 PM

Well, I got another SiriusXM "surprise" today.

 

As you may know if you've read this thread from the beginning, I canceled my 6 month/$25 per month sub just 3 days before it ended.  Then I enjoyed the final 2 days of their "free trial".  Then I called in and referred to the letter I got offering 6 months for $25 on "any inactive radio on my account" which in this case was now my car!!  No problem, spoke to a CSR and I was all set for another six months.

 

Guess what came in the mail today?  A letter dated June 13 begging me to come back for 6 months at $25 a month SPECIFICALLY LISTING THE RADIO ID OF THE RECEIVER IN MY CAR!!  So apparently, nowadays if you can live without SiriusXM for TWO WEEKS you'll get a letter begging you to come back and offering the super deal and no reconnection charge.

 

The word from top management must be "no customer will be allowed to cancel!!"   :listening


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#24 OFFLINE   James Long

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Posted 14 June 2013 - 06:10 PM

Yep ... all you have to do is cancel and wait. Not difficult. :)
Welcome to DBS Talk - Let's talk about DBS! (The Digital Bit Stream)
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