The bottom line is companies have policies that sometimes lead to customer dissatisfaction. I have Verizon cell phones, despite the fact that Verizon has some of the most consumer hostile policies in the industry. Why? Because they have the best network, and being able to make a call when I need to is the most important factor, to me. By the same token, there are some policies of DirecTV's that I am not totally pleased with, and which I wish were more like Dish Network's. However, I have been a Dish customer in the past and I prefer DirecTV because they seem to me to pay more attention to infrastructure (my opinion only - I don't want this to become a Dish vs. DirecTV discussion).
Several years ago, my therapist told me "we are all responsible for our own happiness." While the context was far more serious than selecting TV service, it is a good axiom for all aspects of life. Getting angry and ranting about the same issues over and over is not productive. We need to pick the best options available for us and then move on. If something more appealing comes along, we should switch. Life is too short, and full of REAL issues and obstacles to spend anytime at all getting upset over what model DVR one can or can not buy.
My reply: Ahh, baloney. The air must be a little thin up on your high horse. DTV has a lousy policy and I have been led for months to think that it was going to change. The HR 21s and 22s are pretty much interchangeable but the 34 and 44 are not. I was told they would allow a customer to order a 44 specifically and now that is not true. "Call back right after Memorial Day, we'll have them." They probably do but they won't sell one to me.
Further, it is pretty clear that DTV views their relationship with SS and WK as somehow "special," that they value them more as a customer than me. The one thing, the ONLY thing that keeps me with DTV is ST and now that my team has gained in prominence, I may not even need that any more.
One of my favorite sayings is: "Any time someone says, 'It ain't the money, it's the principle' it's money. It's always the money." Not always true. I don't like getting treated like a second class customer, not when I have been with DTV for a long time, never switched and jumped, never had DTV pay a dime of my install, bought all my equipment including dishes. I pay my bill on time, $160/month and add in ST an I'm over $2,200 to DTV just for subs. One would think that would buy me a little consideration, go take a little box of the shelf and FedEx it to me, I'll do the rest. Instead, they gently suggest I spend my money with some other company so they can get a little taste, too. I have iPhones but maybe I should grease a couple hundred to Android just to keep them happy.