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DirecTV will sell HR 44s to Solid Signal and Weaknees - but not me


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#26 OFFLINE   carl6

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Posted 29 May 2013 - 07:54 AM

The HR34 and the HR44 are NOT equal and anyone other than the ‘Great DirecTV Defenders’ will acknowledge that.

I was simply posting DirecTVs policy, not defending it. There are a great many things I do not agree with as a consumer (and this certainly is not limited to DirecTV).  Fact of the matter is, businesses listen to the consumer through the bottom line. If this particular policy was "that big a deal" to "that many customers", it would change.



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#27 OFFLINE   usnret

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Posted 29 May 2013 - 08:05 AM

I like D and will not change. What I don't like is the fact that D sez that the HR34 and HR44 are the same and the HR44 is not an upgrade. They are not the same, in my opinion.


Life isn't about waiting for the storm to pass. It's about learning to dance in the rain.

#28 OFFLINE   Mike Greer

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Posted 29 May 2013 - 08:50 AM

I do try to shoot straight.

I haven't counted the updates of late. "I'd guess" there are more in them for compatibility with other products these days, than we had in the old days.

 

You can I have been back and forth over the 24s before, and if I hadn't been using this HR24-100 of late, I'd have no idea how much it differs from the two HR24-500s I had.

 

I don't care about Dish, just like I don't care about U-Verse, or comcrap.

If any of these were "the standard" for what I wanted, it would make sense to use their service, wouldn't it?

I haven't counted the updates either but there is no doubt there have been multiple updates that don't even make through to everyone before an update to the update is released.

 

I've only had HR24-500s - is the -100 quicker/slower more/less troubles?

 

I don't really care about Dish either but I do know how much quicker ALL of their HD DVRs are over DirecTV's DVRS.  Maybe the HR44 will finally compete speed wise but I haven't seen one.

 

You wouldn't be able to use Dish if you wanted Sunday Ticket.



#29 OFFLINE   Mike Greer

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Posted 29 May 2013 - 09:06 AM

The bottom line is companies have policies that sometimes lead to customer dissatisfaction. I have Verizon cell phones, despite the fact that Verizon has some of the most consumer hostile policies in the industry. Why? Because they have the best network, and being able to make a call when I need to is the most important factor, to me. By the same token, there are some policies of DirecTV's that I am not totally pleased with, and which I wish were more like Dish Network's. However, I have been a Dish customer in the past and I prefer DirecTV because they seem to me to pay more attention to infrastructure (my opinion only - I don't want this to become a Dish vs. DirecTV discussion).

Several years ago, my therapist told me "we are all responsible for our own happiness." While the context was far more serious than selecting TV service, it is a good axiom for all aspects of life. Getting angry and ranting about the same issues over and over is not productive. We need to pick the best options available for us and then move on. If something more appealing comes along, we should switch. Life is too short, and full of REAL issues and obstacles to spend anytime at all getting upset over what model DVR one can or can not buy.

I agree with all of this.  

 

One thing I want to make clear is that none of this makes me happy/sad etc.  It is TV service and if it completely went away today I would be just fine.  Its not like any of this stuff really matters in life.  It is entertainment - note heart medicine, child birth, or growing old.  It is just TV.

 

The facts remain - the policy of 'You get what you get' with DirecTV is stupid.  I don't like it but it won't change.  I only post about it because not everyone knows how it works.



#30 OFFLINE   Mike Greer

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Posted 29 May 2013 - 09:20 AM

The speed and responsiveness of my HR24-500 remained the same the two years I used it. Looking back, prior to getting my HR34-700 the HR24-500 was the most reliable of all the HD DVR's I've had. I've never witnessed a side by side speed comparison between DirecTV and DISH receivers. Given that I'll take your statement that DISH receivers are faster with a grain of salt.  

I don't doubt that you didn't or haven't noticed any change but I and many many others as posted here through the cycles of updates have noticed and continued to notice the speed and response changes with many of the updates.  If there was to go back to pre-HDGUI versions and stay there you would see far fewer people posting here about troubles with their receivers not responding or being slow.. Including me.

 

Take my comments about Dish HD DVRs with a grain of salt - that doesn't change the fact that Dish Network HD DRVs are much quicker than DirecTV's with the possible exception of the HR44.  I've all the others first hand - just not the HR44.



#31 OFFLINE   Mike Greer

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Posted 29 May 2013 - 09:24 AM

I was simply posting DirecTVs policy, not defending it. There are a great many things I do not agree with as a consumer (and this certainly is not limited to DirecTV).  Fact of the matter is, businesses listen to the consumer through the bottom line. If this particular policy was "that big a deal" to "that many customers", it would change.

Sorry - I wasn't referring to you specifically.

 

And you are correct.  It would change if enough people canceled over it.  Truth is most people don't know what the policy is or even care about it.  I suspect it is a small percentage of people that ever have to deal with it.  Hell, the majority of DirecTV customers think they own their receivers! 



#32 OFFLINE   jimmie57

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Posted 29 May 2013 - 09:35 AM

I haven't counted the updates either but there is no doubt there have been multiple updates that don't even make through to everyone before an update to the update is released.
 
I've only had HR24-500s - is the -100 quicker/slower more/less troubles?
 
I don't really care about Dish either but I do know how much quicker ALL of their HD DVRs are over DirecTV's DVRS.  Maybe the HR44 will finally compete speed wise but I haven't seen one.
 
You wouldn't be able to use Dish if you wanted Sunday Ticket.


Mike, my HR24-100s are almost as fast as my sons H21.
Having said that, note that I do not make use or have Whole Home DVR, nor am I connected to the internet in any fashion.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#33 ONLINE   sigma1914

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Posted 29 May 2013 - 09:55 AM

IMO, regarding the "Get what you get" policy, DirecTV should implement the simple guidelines of...

 

a.) If you're getting a free discounted receiver, then you get whatever is available.

b.) If you're wanting a specific model, then you pay the normal amount.


If you stop responding to them or put them on ignore, then eventually they'll go away.

#34 OFFLINE   MysteryMan

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Posted 29 May 2013 - 10:01 AM

Sorry - I wasn't referring to you specifically.

 

And you are correct.  It would change if enough people canceled over it.  Truth is most people don't know what the policy is or even care about it.  I suspect it is a small percentage of people that ever have to deal with it.  Hell, the majority of DirecTV customers think they own their receivers! 

You do realize that we here on DBSTalk represent a very small percentage of DirecTV's customers and are far more tech savvy than the vast majority of DirecTV's customers. Given that, it's safe to assume that vast majority of DirecTV customers have no idea there are various versions of their receivers and therefore would never think of threatening to cancel their service if they don't get the latest equipment.  


DIRECTV customer since 1995.


#35 OFFLINE   jimmie57

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Posted 29 May 2013 - 10:12 AM

IMO, regarding the "Get what you get" policy, DirecTV should implement the simple guidelines of...
 
a.) If you're getting a free discounted receiver, then you get whatever is available.
b.) If you're wanting a specific model, then you pay the normal amount.


+1
Also:
c.) If you are getting a replacement it should be as new as the one being replaced.

I have written this to DirecTV in the past.
I just had an HR23-700 replaced with an HR24-100 and it made me very happy to get it. I was definitely pleasantly surprised.

Edited by jimmie57, 29 May 2013 - 10:13 AM.

DirecTV customer since 1996 - Current :Slimline 3 SWM, HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#36 OFFLINE   SolidSignal

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Posted 29 May 2013 - 10:15 AM

We understand the frustration that customers have with ordering from DIRECTV. As you say, their systems don't distinguish between models, and that's one of the reasons we are here, to give choosy customers the equipment they want.

 

I don't want to cross the line into this becoming an advertisement for Solid Signal, but I am happy to answer any questions about our processes and how we can help members of this site. We watch this site carefully and respond as quickly as possible to private messages.

 

Thanks,

 

Solid Signal.



#37 OFFLINE   Mike Greer

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Posted 29 May 2013 - 10:19 AM

Mike, my HR24-100s are almost as fast as my sons H21.
Having said that, note that I do not make use or have Whole Home DVR, nor am I connected to the internet in any fashion.

That's a good point when it comes to speed.  My HR24-500s are much more responsive if I disable the network by plugging an Ethernet switch and then booting up.  This essentially removes Whole-Home and the Internet.  Trouble is I need/want Whole Home...



#38 OFFLINE   Mike Greer

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Posted 29 May 2013 - 10:20 AM

IMO, regarding the "Get what you get" policy, DirecTV should implement the simple guidelines of...

 

a.) If you're getting a free discounted receiver, then you get whatever is available.

b.) If you're wanting a specific model, then you pay the normal amount.

That would be a great way to deal with it.  As long as they can't/don't downgrade you if what you paid for fails...



#39 OFFLINE   Mike Greer

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Posted 29 May 2013 - 10:21 AM

You do realize that we here on DBSTalk represent a very small percentage of DirecTV's customers and are far more tech savvy than the vast majority of DirecTV's customers. Given that, it's safe to assume that vast majority of DirecTV customers have no idea there are various versions of their receivers and therefore would never think of threatening to cancel their service if they don't get the latest equipment.  

Yep - I realize that.  That's why I don't think it will ever change.



#40 OFFLINE   FarNorth

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Posted 29 May 2013 - 10:58 AM

The bottom line is companies have policies that sometimes lead to customer dissatisfaction. I have Verizon cell phones, despite the fact that Verizon has some of the most consumer hostile policies in the industry. Why? Because they have the best network, and being able to make a call when I need to is the most important factor, to me. By the same token, there are some policies of DirecTV's that I am not totally pleased with, and which I wish were more like Dish Network's. However, I have been a Dish customer in the past and I prefer DirecTV because they seem to me to pay more attention to infrastructure (my opinion only - I don't want this to become a Dish vs. DirecTV discussion).

Several years ago, my therapist told me "we are all responsible for our own happiness." While the context was far more serious than selecting TV service, it is a good axiom for all aspects of life. Getting angry and ranting about the same issues over and over is not productive. We need to pick the best options available for us and then move on. If something more appealing comes along, we should switch. Life is too short, and full of REAL issues and obstacles to spend anytime at all getting upset over what model DVR one can or can not buy.

 

My reply: Ahh, baloney. The air must be a little thin up on your high horse. DTV has a lousy policy and I have been led for months to think that it was going to change. The HR 21s and 22s are pretty much interchangeable but the 34 and 44 are not. I was told they would allow a customer to order a 44 specifically and now that is not true. "Call back right after Memorial Day, we'll have them." They probably do but they won't sell one to me.

 

Further, it is pretty clear that DTV views their relationship with SS and WK as somehow "special," that they value them more as a customer than me. The one thing, the ONLY thing that keeps me with DTV is ST and now that my team has gained in prominence, I may not even need that any more.

 

One of my favorite sayings is: "Any time someone says, 'It ain't the money, it's the principle' it's money. It's always the money." Not always true. I don't like getting treated like a second class customer, not when I have been with DTV for a long time, never switched and jumped, never had DTV pay a dime of my install, bought all my equipment including dishes. I pay my bill on time, $160/month and add in ST an I'm over $2,200 to DTV just for subs. One would think that would buy me a little consideration, go take a little box of the shelf and FedEx it to me, I'll do the rest. Instead,  they gently suggest I spend my money with some other company so they can get a little taste, too. I have iPhones but maybe I should grease a couple hundred to Android just to keep them happy.

 

 

 


Edited by FarNorth, 29 May 2013 - 11:00 AM.


#41 OFFLINE   bananfish

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Posted 29 May 2013 - 11:14 AM

I realize that some of the board veterans hate threads like this because they get tired of hearing complaints about DirecTV policies that seem set in stone.  But complaining, and complaining loudly, is one of the tools that consumers have to get policies changed.  Perhaps not as effective a tool as walking out to DishTV or another vendor, but still an arrow in the quiver.

 

So I, for one, love that this thread exists.  Contributing this post to this thread is one of the ways that I have to communicate what I am dissatisfied with to DirecTV.

 

I despise DirecTV's "no difference to see here, move along" policy.  And I despise DirecTV's "every customer for himself" way of doing business that requires that I play CSR roulette to get a fair deal whenever I want anything.  I have had a broken DVR in my bedroom since January, and have been waiting now for almost 5 months for the HR44 to be available to replace it.  The fact that I am faced with the decision to either pay $399 to Solid Signal or play Price Roulette with whatever CSR I can talk into whatever deal I can and then play Genie Roulette with whatever installer I get just infuriates me.

 

If DirecTV did not have those policies, it would have my undying loyalty, but as it is, I feel absolutely no loyalty toward DirecTV and would walk to a better deal in a heartbeat.  I like the TV service, I like the offerings and I like Season Ticket, but I despise those policies.

 

Rather than wish that this thread would just go away, as some seem to be in favor of, I wish this thread was 1000 pages long with lots of customers angry and dispirited from DirecTV's nonsensical policies.



#42 OFFLINE   Mike Greer

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Posted 29 May 2013 - 11:20 AM

I realize that some of the board veterans hate threads like this because they get tired of hearing complaints about DirecTV policies that seem set in stone.  But complaining, and complaining loudly, is one of the tools that consumers have to get policies changed.  Perhaps not as effective a tool as walking out to DishTV or another vendor, but still an arrow in the quiver.

 

So I, for one, love that this thread exists.  Contributing this post to this thread is one of the ways that I have to communicate what I am dissatisfied with to DirecTV.

 

I despise DirecTV's "no difference to see here, move along" policy.  And I despise DirecTV's "every customer for himself" way of doing business that requires that I play CSR roulette to get a fair deal whenever I want anything.  I have had a broken DVR in my bedroom since January, and have been waiting now for almost 5 months for the HR44 to be available to replace it.  The fact that I am faced with the decision to either pay $399 to Solid Signal or play Price Roulette with whatever CSR I can talk into whatever deal I can and then play Genie Roulette with whatever installer I get just infuriates me.

 

If DirecTV did not have those policies, it would have my undying loyalty, but as it is, I feel absolutely no loyalty toward DirecTV and would walk to a better deal in a heartbeat.  I like the TV service, I like the offerings and I like Season Ticket, but I despise those policies.

 

Rather than wish that this thread would just go away, as some seem to be in favor of, I wish this thread was 1000 pages long with lots of customers angry and dispirited from DirecTV's nonsensical policies.

Well said.



#43 OFFLINE   veryoldschool

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Posted 29 May 2013 - 11:56 AM

I've only had HR24-500s - is the -100 quicker/slower more/less troubles?

 

I don't really care about Dish either but I do know how much quicker ALL of their HD DVRs are over DirecTV's DVRS.  Maybe the HR44 will finally compete speed wise but I haven't seen one.

 

You wouldn't be able to use Dish if you wanted Sunday Ticket.

This is sort of the problem we all have here. We only know what "we have",

I had two HR24-500s coax connected and they were fine and faster that what I have before.

I'm now using a HR24-100 and "this one" is a snail at times. 


A.K.A VOS

#44 ONLINE   sigma1914

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Posted 29 May 2013 - 11:59 AM

I realize that some of the board veterans hate threads like this because they get tired of hearing complaints about DirecTV policies that seem set in stone.  But complaining, and complaining loudly, is one of the tools that consumers have to get policies changed.  Perhaps not as effective a tool as walking out to DishTV or another vendor, but still an arrow in the quiver.

 

So I, for one, love that this thread exists.  Contributing this post to this thread is one of the ways that I have to communicate what I am dissatisfied with to DirecTV.

 

I despise DirecTV's "no difference to see here, move along" policy.  And I despise DirecTV's "every customer for himself" way of doing business that requires that I play CSR roulette to get a fair deal whenever I want anything.  I have had a broken DVR in my bedroom since January, and have been waiting now for almost 5 months for the HR44 to be available to replace it.  The fact that I am faced with the decision to either pay $399 to Solid Signal or play Price Roulette with whatever CSR I can talk into whatever deal I can and then play Genie Roulette with whatever installer I get just infuriates me.

 

If DirecTV did not have those policies, it would have my undying loyalty, but as it is, I feel absolutely no loyalty toward DirecTV and would walk to a better deal in a heartbeat.  I like the TV service, I like the offerings and I like Season Ticket, but I despise those policies.

 

Rather than wish that this thread would just go away, as some seem to be in favor of, I wish this thread was 1000 pages long with lots of customers angry and dispirited from DirecTV's nonsensical policies.

 

So, you want freebies to be handed to you with zero effort and don't want to ask for them? Do you pay sticker price for cars, too, and expect a dealer to give you discounts?


If you stop responding to them or put them on ignore, then eventually they'll go away.

#45 OFFLINE   sregener

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Posted 29 May 2013 - 12:01 PM

If your HR44 fails, you can get another from, say, Solid Signal (at least until there is a HR45 or some other, latest, greatest thing that some people will just HAVE to have).

However, to say DirecTV is responsible for providing a replacement with the same form factor as the original is as unreasonable as saying that Whirlpool is responsible for providing a replacement microwave oven with same form factor as the unit you built into your kitchen previously.

 

I think the average customer would complain if they paid for a new microwave and a warranty, took it home and had it die a few weeks later.  They'd complain very loudly if after returning it for a full refund, they were told that they were tied to a 2-year contract for that microwave.  They'd really yell if the store then gave them as a replacement for that 2013 microwave a 1980 model.  In fact, I'd suspect that the warranty would be deemed fraudulent in a court of law.

 

Bottom line is this: DirecTV took a couple billion of their customers money and handed it to the NFL to make sure that those customers would have no choice but to accept whatever garbage DirecTV decided to hand out.  This is why their DVRs continue to fail to perform at acceptable speeds, why they claim "model number ignorance" and so many other anti-customer things.  They have you by sensitive parts of the anatomy, and they are acting that way.



#46 ONLINE   sigma1914

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Posted 29 May 2013 - 12:21 PM

I think the average customer would complain if they paid for a new microwave and a warranty, took it home and had it die a few weeks later.  They'd complain very loudly if after returning it for a full refund, they were told that they were tied to a 2-year contract for that microwave.  They'd really yell if the store then gave them as a replacement for that 2013 microwave a 1980 model.  In fact, I'd suspect that the warranty would be deemed fraudulent in a court of law.

 

Bottom line is this: DirecTV took a couple billion of their customers money and handed it to the NFL to make sure that those customers would have no choice but to accept whatever garbage DirecTV decided to hand out.  This is why their DVRs continue to fail to perform at acceptable speeds, why they claim "model number ignorance" and so many other anti-customer things.  They have you by sensitive parts of the anatomy, and they are acting that way.

 

Your microwave example is absurd and nowhere near the same. You don't lease a microwave or agree to contract committing you to a period of time.

 

As for ST, commercial accounts are a massive portion of ST costs. Do you realize how much a decent size sports bar pays for ST? DirecTV also has only about 2 million ST subscribers, so they'd still thrive with 18 million subs if every ST dependent sub left.


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If you stop responding to them or put them on ignore, then eventually they'll go away.

#47 OFFLINE   MysteryMan

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Posted 29 May 2013 - 12:28 PM

I realize that some of the board veterans hate threads like this because they get tired of hearing complaints about DirecTV policies that seem set in stone.  But complaining, and complaining loudly, is one of the tools that consumers have to get policies changed.  Perhaps not as effective a tool as walking out to DishTV or another vendor, but still an arrow in the quiver.

 

So I, for one, love that this thread exists.  Contributing this post to this thread is one of the ways that I have to communicate what I am dissatisfied with to DirecTV.

 

I despise DirecTV's "no difference to see here, move along" policy.  And I despise DirecTV's "every customer for himself" way of doing business that requires that I play CSR roulette to get a fair deal whenever I want anything.  I have had a broken DVR in my bedroom since January, and have been waiting now for almost 5 months for the HR44 to be available to replace it.  The fact that I am faced with the decision to either pay $399 to Solid Signal or play Price Roulette with whatever CSR I can talk into whatever deal I can and then play Genie Roulette with whatever installer I get just infuriates me.

 

If DirecTV did not have those policies, it would have my undying loyalty, but as it is, I feel absolutely no loyalty toward DirecTV and would walk to a better deal in a heartbeat.  I like the TV service, I like the offerings and I like Season Ticket, but I despise those policies.

 

Rather than wish that this thread would just go away, as some seem to be in favor of, I wish this thread was 1000 pages long with lots of customers angry and dispirited from DirecTV's nonsensical policies.

Let's see. Your bedroom DVR failed in January. Had you contacted DirecTV then they would have replaced it for you. Instead, "you" chose to wait all this time for the HR44's release. On top of that you're complaining you now have to decide whether to purchase a HR44 from Solid Signal or gamble on getting one from DirecTV. I fail to see how you are the injured party.


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DIRECTV customer since 1995.


#48 OFFLINE   dpeters11

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Posted 29 May 2013 - 01:38 PM

And both satellite providers have the same policy, no guarantee within class. And last time I had cable (admittedly a long time ago), you got whatever they gave you, which could be ancient.



#49 OFFLINE   Mike Greer

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Posted 29 May 2013 - 01:45 PM

And both satellite providers have the same policy, no guarantee within class. And last time I had cable (admittedly a long time ago), you got whatever they gave you, which could be ancient.

That is semi-true with Comcast in my area...  But...  at least here Comcast will swap boxes with you for no charge.  Years ago I wanted the 'new' Motorola box and I just took my old one down to their office...  Took all of about 10 minutes and drive time to get the latest and greatest then.  The girl asked me why I wanted to swap and I told her I wanted the newer box.  She said oh, ok and swapped them out.

 

With Dish it is less of an issue... or at least it was because for about the same price as DirecTV leases their receivers I bought and owned Dish Network receivers (still have them in the basement somewhere).


Edited by Mike Greer, 29 May 2013 - 01:46 PM.


#50 OFFLINE   Stuart Sweet

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Posted 29 May 2013 - 02:09 PM

Two comments here. First, as a mod I have to remind those assembled that it's ok to express a differing opinion but let's remember that no one likes to feel attacked. Please keep it civil. 

 

Now as to the lease model... I understand that to the average consumer a DVR is an appliance and if any of your other appliances broke you would not expect to be treated this way. The difference is that DIRECTV hardware is heavily subsidized. You get a lot of things for free or below cost when you sign that commitment. Your relationship with the microwave's manufacturer ends when you buy the microwave, and the price you pay is a fair profit for all involved. With DIRECTV (or DISH) hardware, you get a lot of equipment and a lot of labor for free and the costs are tied into the service you pay for. 

 

I personally don't like this model. I'd rather pay cash for my satellite system, cash for my phone, cash for everything rather than get put into a subsidized deal. But, I don't have a choice. I've been told that in certain cases DIRECTV does make higher-risk customers pay more for their hardware, but they still have to sign a commitment. If I paid cash for my phone, I'd still have the same monthly bill, even though I'm not subsidizing free hardware. 

 

As for the matter of dealing with licensed third parties, I think it's great that there are options out there so you can get what you want.

 

DIRECTV is hardly alone in providing a pool of equipment from different manufacturers; most providers are small enough that a single manufacturer covers all needs, but even so... if I went to my local Time Warner Cable I would have no choice whether I got a 5-year-old Motorola POS DVR or the latest new hotness. Of course, saying "everyone else does it" isn't an excuse, but perhaps everyone does it because the overarching majority simply don't care what manufacturer or model they get. 


  • joe58 likes this
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