I realize that some of the board veterans hate threads like this because they get tired of hearing complaints about DirecTV policies that seem set in stone. But complaining, and complaining loudly, is one of the tools that consumers have to get policies changed. Perhaps not as effective a tool as walking out to DishTV or another vendor, but still an arrow in the quiver.
So I, for one, love that this thread exists. Contributing this post to this thread is one of the ways that I have to communicate what I am dissatisfied with to DirecTV.
I despise DirecTV's "no difference to see here, move along" policy. And I despise DirecTV's "every customer for himself" way of doing business that requires that I play CSR roulette to get a fair deal whenever I want anything. I have had a broken DVR in my bedroom since January, and have been waiting now for almost 5 months for the HR44 to be available to replace it. The fact that I am faced with the decision to either pay $399 to Solid Signal or play Price Roulette with whatever CSR I can talk into whatever deal I can and then play Genie Roulette with whatever installer I get just infuriates me.
If DirecTV did not have those policies, it would have my undying loyalty, but as it is, I feel absolutely no loyalty toward DirecTV and would walk to a better deal in a heartbeat. I like the TV service, I like the offerings and I like Season Ticket, but I despise those policies.
Rather than wish that this thread would just go away, as some seem to be in favor of, I wish this thread was 1000 pages long with lots of customers angry and dispirited from DirecTV's nonsensical policies.