I realize this is not the appropriate thread and I have since moved my discussion, but just to close things here - these are my results ...
I struggled for a couple of days trying to get GenieGo working with out of home (ooh) access. I had no problem with port forwarding, the clients on my local network worked fine and reported that my configuration was good for OOH, yet I could not access the device from my remote network using my Windows desktop PC at the remote location. The GenieGo client would prompt me to log in (email address and password) and then report that it could not find the GenieGo device. Next, I was give the option to search for the GenieGo device by serial number but still no success.
Next, I tried installing the GenieGo client on a Windows laptop while at the remote location and experienced the same results. Could not find the GenieGo device.
Finally, I took the laptop into my home network, it connected and worked fine. Returned to my remote network and it connected and worked fine.
In my trials, it appears that the GenieGo client must first establish a connection to the GenieGo device over your home LAN before the client will successfully connect Out Of Home (ooh).
(While I was working on these tests, the same information was confirmed in posts above.)
Is anyone aware of a "work around" that would allow you to remotely install and connect a desktop PC? It's a bit inconvenient to carry a desktop pc from a remote location to your home to do the initial installation and connection of the client to the GenieGo device so that you can carry it back and use the OOH features of the product.
Enjoying the product!