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Guest Message by DevFuse

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Roof Issues/Dish Relocation/ETF


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33 replies to this topic

#26 OFFLINE   AMike

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Posted 13 June 2013 - 06:23 AM

Just as I was typing my reply, the installer showed up.  Fortunately, it was the same person as last week who knew our situation.  When he saw the new roof, he said I can't install this through your roof.  All other options were not available as the only way in is occupied by cable and phone lines.  He's putting in his report to D* now.  

 

I am sure when I call to cancel, they will send another technician out to validate the concerns.


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Comcast subscriber 2011-2012, 2013 - 2014
 


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#27 OFFLINE   AMike

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Posted 13 June 2013 - 09:00 AM

And the final post here.  As expected, there was a little bit of an issue with the ETF.  The initial retention person I spoke with told me that the ETF would remain in effect.  I then had the installer join me on a conference call to explain the situation to retention.  As a result, the ETF has been waived.

 

I am not exactly happy about leaving D* this time as I have invested quite a bit in a "man cave" geared for multiple televisions viewing Sunday ticket.  I loved my HR34 and the service.  Hopefully when I move in a few years, I'll be able to rejoin the D* family.


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#28 OFFLINE   HoTat2

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Posted 13 June 2013 - 10:00 AM

Glad you got the ETF waived, but sorry to hear you couldn't get your dish re-installed.

 

Bittersweet ending I suppose ....

 

Earlier in this thread I really thought a Commdeck could have been the savior here as a great roof mount solution in this situation. In fact they are specifically designed just for situations like these, but apparently for whatever reasons it drew no response or interest from you.

 

So ... good luck with wherever else you go from here. 


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#29 OFFLINE   AMike

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Posted 18 September 2013 - 03:03 PM

Well, like a bad penny, I'm back with D*, but it was not without jumping through a few hoops.  After this situation, I had switched to Comcast which was 3 1/2 months of complete frustration especially using their X1 platform which looks slick but is horrid (that's another topic for another time).

 

I received one of the typical e-mails after you cancel stating, "we'll take you back, no questions asked".  Once Comcast frustrated me yet again, I decided to take D* up on that offer and see if there was a way to make this happen after this prior situation.  I made the arrangements to have the installation on Tuesday afternoon.  I explained the roof situation to the installer once he arrived and he basically said I can't install this.  I called D* to let them know what occurred and the CSR stated, we'll have a supervisor come to your home.  They send 2 installers to my home today with a different company, and they state, yeah, we can install this.  They were able to run the cable on the roof through a vent at the very top of the roof.  Now, I know that they may have gone outside of their normal process to make this happen, but it got done.

 

Needless to say, I'm very happy to be back.


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#30 OFFLINE   jdspencer

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Posted 18 September 2013 - 04:36 PM

Put it in the front yard with one of those decorative rocks covering it.

As to the multiswitch in the attic, that could probably be relocated as well.


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#31 OFFLINE   carl6

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Posted 18 September 2013 - 04:53 PM

I had switched to Comcast which was 3 1/2 months of complete frustration especially using their X1 platform which looks slick but is horrid (that's another topic for another time).

 

I got a pretty good X1 platform offer in the mail, and am halfway considering it (DirecTV is getting too expensive). So tell me (via PM if you wish) what made it horrid - the "other topic" discussion.

 

Thanks



#32 OFFLINE   AMike

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Posted 18 September 2013 - 05:44 PM

I got a pretty good X1 platform offer in the mail, and am halfway considering it (DirecTV is getting too expensive). So tell me (via PM if you wish) what made it horrid - the "other topic" discussion.

 

Thanks

What made it horrible:

  • Scheduling recordings lost after power cycling unit.
  • Saved recordings lost after power cycling unit.
  • Entering channel numbers is slow.  
  • At end of recording, DVR will freeze.
  • Extended time added to recordings does not always work.
  • Audio quality through a receiver sounds like it is coming through a tin can.
  • DVR/receivers cannot be turned off via remote control.
  • No indication on DVR that recording is taking place.
  • Installation personnel who do not know how to properly install this product.
  • Escalation to Tier 2 support occurs within 72 hours of call.

Comcast is offering good deals for X1, but it's not worth the headache.  I just want to watch TV not spend all of my time on the phone with people who don't know what they are doing or waiting forever for calls back.  I'm just glad they were able to get me re-installed back with D*


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#33 OFFLINE   TBoneit

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Posted 19 September 2013 - 01:44 PM

I'm not sure why all the heartache over the reroof. When We had a reroof, The Roofer made sure to put the Mounts for the dish and the dish back in place where they had been with the wires and guaranteed that it would have no impact on warranty. A simple repoint and done.


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#34 OFFLINE   peds48

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Posted 19 September 2013 - 05:14 PM

I'm not sure why all the heartache over the reroof. When We had a reroof, The Roofer made sure to put the Mounts for the dish and the dish back in place where they had been with the wires and guaranteed that it would have no impact on warranty. A simple repoint and done.

Right on!


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