Glad they got it working. I had the same problem when I got my HR34. After plugging everything my HR34 and HR24 couldn't see each other. Called tech support. A young lady answered and it didn't take long to figure out she was probably new and had no clue what I was talking about. After several minutes of frustration on both our parts of her trying to understand what my problem was we were suddenly disconnected. I called back and got a young man. Again after several minutes of frustration on both our parts of him trying to understand my problem we were suddenly disconnected. So I called back a third time and got another young lady. In less than a minute she understood what my problem was. Unfortunately it took almost an hour of doing this and that but we finally got it working.
In this example only 33% of techs contacted had a clue as to what my problem was and how to go about fixing it.