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Guest Message by DevFuse

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HR44 & HR24 Networking

coax network hr44 swm

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22 replies to this topic

#21 OFFLINE   gsslug

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Posted 21 June 2013 - 08:26 PM

Glad they got it working. I had the same problem when I got my HR34. After plugging everything my HR34 and HR24 couldn't see each other. Called tech support. A young lady answered and it didn't take long to figure out she was probably new and had no clue what I was talking about. After several minutes of frustration on both our parts of her trying to understand what my problem was we were suddenly disconnected. I called back and got a young man. Again after several minutes of frustration on both our parts of him trying to understand my problem we were suddenly disconnected. So I called back a third time and got another young lady. In less than a minute she understood what my problem was. Unfortunately it took almost an hour of doing this and that but we finally got it working.

 

In this example only 33% of techs contacted had a clue as to what my problem was and how to go about fixing it.



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#22 OFFLINE   Laxguy

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Posted 22 June 2013 - 08:36 AM

Did you try anything on your own or with help from DBSTalk? 


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#23 OFFLINE   vbush

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Posted 29 June 2013 - 05:06 PM

Exact same setup as OP. HR44 shows connected to Internet, Whole Home status slows connected, but MOCA showed coax not connected. The HR24 slows connected to Internet, Whole Home status shows connected, and coax network shows connected. Whole Home and Internet are working on both receivers. Shouldn't the HR44 show coax connected on MOCA? I guess my question is Whole Home working in unsupported mode? Should I be concerned that MOCA shows coax not connected?

Slimline-55 (SWM)  >  HR 44-500 (AM-21)   +   HR 24-100  
 





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