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Current customer who is very upset


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61 replies to this topic

#1 OFFLINE   dlbrey

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Posted 13 June 2013 - 01:18 PM

We have been a dish network customer for about 10 years and there are no special perks for us. Yes dish network offers 3 months free of the premium channels but we are not interested in that. All the new customers get a discount on their monthly service and receive a free hopper or other device. Current customers do not get these incentives. 

 

We are currently looking at other options since we are not appreciated when it comes to trying to keep current customers with dish network. We would like to have the option of what the new customers receive. I would love for my bill for the next twelve months be lowered and receive a hopper free. You would definitely keep us as customers. 

 

I think the owner of dish network, Charlie Ergen, needs to reevaluate what his current customers need and want. 

 

Thank you.

 

dlbrey



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#2 OFFLINE   RBA

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Posted 13 June 2013 - 01:32 PM

I think you need to talk to a CSR not post complaints.  As an existing customer you are eligible for upgrades to the Hopper, what they are willing to do for you depends on what type of a customer you have been for them.  If they want you as a customer you should be able to get free upgrades with a 24 mo. contract.  If their evaluation of you as a customer says maybe we want you then there will be an upgrade fee along with the 24 mo. contract.  If they want full retail you better start looking for a cable co. or Directv.  It is a 2 way street you have to give them something in return for their giving you a discount.  Buying profitable programming packages, paying your bills promptly, not having a lot of frivolus service calls all goes to being a good customer.


Edited by RBA, 13 June 2013 - 01:33 PM.


#3 OFFLINE   damondlt

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Posted 13 June 2013 - 01:34 PM

I think you need to talk to a CSR not post complaints.

OH STOP!


 

 

 


#4 OFFLINE   peds48

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Posted 13 June 2013 - 01:37 PM

OH STOP!


Posting complains on this forums will not get you anywhere, however calling to CS might yield better results


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#5 OFFLINE   SayWhat?

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Posted 13 June 2013 - 01:40 PM

Dish has simply lost interest in customer satisfaction.

 

Adding fees and dropping perks for longtime customers has become common practice.


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#6 OFFLINE   tsmacro

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Posted 13 June 2013 - 01:42 PM

Hmmmm......when i signed up I got all the freebies and goodies they offer new customers didn't you? I mean that seems fair to me everyone gets those offers one time when they first sign up. On top of that I always have to call BS whenever anyone whines about long time customers not getting anything. I've also had Dish probably just about 10 years now and I've lost count the number of times I've been given some kind of discount or another over the years. In fact It's very rare that my bill doesn't include some kind of discount on it, at the moment for example I have HBO/Starz/Showtime/Encore all for half price. I've had other times where they gave me a discount off my bill for a year or six months, usually 5 or 10 dollars. I could go on and on as far as I can tell Dish is always offering up something for it's existing customers.


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#7 OFFLINE   damondlt

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Posted 13 June 2013 - 01:43 PM

Posting complains on this forums will not get you anywhere, however calling to CS might yield better results


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Sorry last I checked these forums are supposed to help customers with complaints and issues.  You and I both know CSR's are not always the answer.  Why have DIRT then?


 

 

 


#8 OFFLINE   SayWhat?

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Posted 13 June 2013 - 01:44 PM

^  They will be raising mine well over $200/yr with no additional benefits and no programming changes.


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#9 OFFLINE   CheriT @ DISH Network

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Posted 13 June 2013 - 01:48 PM

We can definitely understand your frustration! New customers receive these incentives to sign up with us just as all our customers did when they first signed up. We have a lot of great promotions for existing customers as well! Please send me a PM with your account information so that I can review your account and see what we have available for you! Thank you.


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#10 OFFLINE   joshjr

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Posted 13 June 2013 - 01:51 PM

Posting complains on this forums will not get you anywhere, however calling to CS might yield better results


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I think the OP was looking for insight from someone else.  Had this of been for DirecTV I would be saying that you need to deal with the retention department to get the best results and also tell him how to get there.  I assume there are Dish customers here that can help in that way too.  Either way I understand the customers frustration and hope someone offers help instead of snide remarks about how he should be talking to someone else.  Regardless of what some think, there are people on here to help others.  I for one love this form for 2 main reasons, the first is that I get to help other people with their issues, the other is that I have somewhere to go with my questions besides a misinformed CSR.  Give the guy a break and lets see if we can help him.


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#11 OFFLINE   lparsons21

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Posted 13 June 2013 - 01:52 PM

Dish has simply lost interest in customer satisfaction.

 

Adding fees and dropping perks for longtime customers has become common practice.

 

Utter hogwash!  Free upgrades are given out all the time, small payment ones too.  Just exactly like DirecTV and most other providers.  

 

Currently without much effort on my part, and being a relatively newly returned customer, I got half off all my premiums for 6 months.  No pain, no strain.  Will I get some more discounts over time?  Sure, some will be very small, some bigger, but I'll get something.

 

And if I was with Direct, it would be the same thing in slightly different ways.


Lloyd
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#12 OFFLINE   lparsons21

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Posted 13 June 2013 - 01:54 PM

^  They will be raising mine well over $200/yr with no additional benefits and no programming changes.

 

Is that because of the dropping off of the new customer discounts, bet it is.  And you either knew, or should have known that would happen.  If you didn't, the problem isn't at E*...  :)


Lloyd
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#13 OFFLINE   lparsons21

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Posted 13 June 2013 - 01:57 PM

To the OP, have you called Dish to see what they will do?  Or contacted the DIRT team?

 

If not, time's awastin' as they say!  What they will or won't do will depend on what kind of customer you've been over those 10 years.

 

That said, there is a case to be made to switch as it is really the only way you can save significant money.


Lloyd
Receiver : DirecTV Genie HR44-700, Dish Hopper w/Sling & Super Joey
HDTV : Mitsi WD-73742 73" 3D DLP
Surround: Denon AVR-2113ci 7.1 Setup

 


#14 OFFLINE   damondlt

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Posted 13 June 2013 - 02:10 PM

Utter hogwash!  Free upgrades are given out all the time, small payment ones too.  Just exactly like DirecTV and most other providers.  

 

Currently without much effort on my part, and being a relatively newly returned customer, I got half off all my premiums for 6 months.  No pain, no strain.  Will I get some more discounts over time?  Sure, some will be very small, some bigger, but I'll get something.

 

And if I was with Direct, it would be the same thing in slightly different ways.

I would agree, My 3 years with Dish, good ole Charlie handed me nothing but free programming and equipment.  I paid $49 for a 622, 211k and I got a 612 and a 722k for free during my 3 year stay.

Not to mention the free programming throughout .  I just had other issues with Dish, but try and get free equipment while under a commitment with Directv and see how well that goes since they tightened their belt!


 

 

 


#15 OFFLINE   SayWhat?

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Posted 13 June 2013 - 02:14 PM

Please send me a PM with your account information so that I can review your account and see what we have available for you! Thank you.

Unless you can drop the DVR fee that I never agreed to and reinstate Annual Billing that I have had since day one so that my rate goes back to what it was, there is nothing you can do for me.


Help stamp out Twits and Twitterers!

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#16 OFFLINE   SayWhat?

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Posted 13 June 2013 - 02:19 PM

To the peanut gallery, I have no interest in Premiums or package additions or equipment upgrades or any changes at all.  I don't want extras or special deals.  I just want what I've had for years without unnecessary charges added on by changes I never agreed to.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#17 OFFLINE   damondlt

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Posted 13 June 2013 - 02:33 PM

Unless you can drop the DVR fee that I never agreed to and reinstate Annual Billing that I have had since day one so that my rate goes back to what it was, there is nothing you can do for me.

Fee's was one of my Dish issues.  But Directv right now is giving me some fee issues too.


 

 

 


#18 OFFLINE   peds48

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Posted 13 June 2013 - 02:41 PM

I think the OP was looking for insight from someone else. Had this of been for DirecTV I would be saying that you need to deal with the retention department to get the best results and also tell him how to get there. I assume there are Dish customers here that can help in that way too. Either way I understand the customers frustration and hope someone offers help instead of snide remarks about how he should be talking to someone else. Regardless of what some think, there are people on here to help others. I for one love this form for 2 main reasons, the first is that I get to help other people with their issues, the other is that I have somewhere to go with my questions besides a misinformed CSR. Give the guy a break and lets see if we can help him.


We can advise folks here all we want, but at the end of the day, on DISH can make the decision. We can definitely help folks with issues, but definitely not complaints


Sent from my iPad using DBSTalk mobile app
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#19 OFFLINE   joshjr

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Posted 13 June 2013 - 03:10 PM

We can advise folks here all we want, but at the end of the day, on DISH can make the decision. We can definitely help folks with issues, but definitely not complaints


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So someone with a complaint that only dealt with a CSR level rep and we guide them to retention or even to Ellen, you dont think is helpful?  What do you think the CSR would tell you if you asked to be transferred to Ellen's team or her email address?


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#20 OFFLINE   peds48

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Posted 13 June 2013 - 03:32 PM

So someone with a complaint that only dealt with a CSR level rep and we guide them to retention or even to Ellen, you dont think is helpful? What do you think the CSR would tell you if you asked to be transferred to Ellen's team or her email address?



and then "Ellen" tells you to take a hike. Very helpful, bottom line company decides what path to take. There is nothing you can say or do to change this fact. Complaining here on how customers get the best deals is just pure entertainment for us...


Sent from my iPad using DBSTalk mobile app
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 




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