Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Current customer who is very upset


  • Please log in to reply
61 replies to this topic

#26 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,856 posts
  • LocationNY
Joined: Jan 10, 2008

Posted 13 June 2013 - 04:28 PM

Please, spare the server space, remove your meaningless line; we already got it ! your apple and the app; no need to repeat it in your 1000s posts


Might be meaningless to you, but for those who understand.....


Sent from my iPad using DBSTalk mobile app
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

...Ads Help To Support This Site...

#27 OFFLINE   P Smith

P Smith

    Mr. FixAnything

  • Registered
  • 20,289 posts
  • LocationMediterranean Sea
Joined: Jul 25, 2002

Posted 13 June 2013 - 04:42 PM

damn ! these pompious apple-bees :eek2:



#28 OFFLINE   spummerr

spummerr

    Mentor

  • Registered
  • 49 posts
Joined: May 01, 2004

Posted 13 June 2013 - 05:21 PM

We have been a dish network customer for about 10 years and there are no special perks for us. Yes dish network offers 3 months free of the premium channels but we are not interested in that. All the new customers get a discount on their monthly service and receive a free hopper or other device. Current customers do not get these incentives. 

 

We are currently looking at other options since we are not appreciated when it comes to trying to keep current customers with dish network. We would like to have the option of what the new customers receive. I would love for my bill for the next twelve months be lowered and receive a hopper free. You would definitely keep us as customers. 

 

I think the owner of dish network, Charlie Ergen, needs to reevaluate what his current customers need and want. 

 

Thank you.

 

dlbrey

 

Same story with Direct TV. I can't get a free equipment upgrade. I've been a customer for several years.



#29 OFFLINE   SayWhat?

SayWhat?

    Know Nothing

  • Registered
  • 5,986 posts
Joined: Jun 06, 2009

Posted 13 June 2013 - 05:41 PM

Might be meaningless to you, but for those who understand.....

Spam is Spam no matter how you slice it and dress it up.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#30 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,856 posts
  • LocationNY
Joined: Jan 10, 2008

Posted 13 June 2013 - 06:20 PM

damn ! these pompious apple-bees :eek2:


No, we are actually fans...


Sent from my iPad using DBSTalk mobile app
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#31 OFFLINE   James Long

James Long

    Ready for Uplink!

  • Super Moderators
  • 41,459 posts
  • LocationMichiana
Joined: Apr 17, 2003

Posted 14 June 2013 - 05:21 AM

So, how about a couple more posts on the topic of the thread?
Welcome to DBS Talk - Let's talk about DBS! (The Digital Bit Stream)
DISH Network vs DirecTV: HD Channel List - DISH Network HD Capacity, HD Conversion and more.
DISH Network complete channel lists and lists by satellite location are in The Uplink Activity Center.
Unless otherwise noted, I speak for myself. Content is not controlled by DISH Network, DirecTV or any other company.

#32 OFFLINE   MysteryMan

MysteryMan

    Hall Of Fame

  • DBSTalk Club
  • 7,273 posts
  • LocationUSA
Joined: May 17, 2010

Posted 14 June 2013 - 05:34 AM

We haven't heard from the OP again. Am wondering if he contacted Cheri.Torres@Dish.com and was compensated?


DIRECTV customer since 1995.


#33 OFFLINE   Orion9

Orion9

    Legend

  • Registered
  • 245 posts
Joined: Jan 31, 2011

Posted 14 June 2013 - 10:03 AM

I just want what I've had for years without unnecessary charges added on by changes I never agreed to.


I'll bet your original contract had a clause allowing them to change the service, so you probably did agree. Almost any service changes over long periods of time. As consumers, we get to keep it, switch to something else, or drop it all together.

#34 OFFLINE   Tom Robertson

Tom Robertson

    Lifetime Achiever

  • DBSTalk Club
  • 20,586 posts
Joined: Nov 15, 2005

Posted 14 June 2013 - 01:07 PM

<Moderator note> Gang, everyone has a right to vent here--about their service provider, equipment, etc. Not about each other. 

Please, let them vent without comment. Offer sincere help if you wish, though sometimes people who be venting ain't interested in help just yet. That may take a few days. :)

 

And, should a moderator post a reminder to stay on topic, honor that. Or we'll have to delete posts, just as I deleted a few today. DBSTalk is here to help each other, to talk about digital feeds, and have some fun as well. 

 

Peace,

Tom


Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#35 OFFLINE   tampa8

tampa8

    Godfather/Supporter

  • Registered
  • 1,888 posts
Joined: Mar 30, 2002

Posted 14 June 2013 - 03:48 PM

Trying to be helpful... the OP seems to mistakenly think Direct TV or others just keep giving drastic discounts to existing customers as they do to new customers. They do not. Most anyone who first signed with Dish on a two year contract got discounts of some kind. The OP also seems to not like things like Free movie channels or freeviews or discounted upgrades or whatever other subscriber offers there are. That's ok that none of that interests him but many of us do take advantage of the offers. The only way to get new customer discounts is to be a new customer, change providers every two years or so. I have found the longer I stay and pay my bill the more Dish is willing to give me if I ask.

Edited by tampa8, 14 June 2013 - 03:52 PM.

  • tsmacro likes this

#36 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 14,856 posts
  • LocationNY
Joined: Jan 10, 2008

Posted 14 June 2013 - 03:55 PM

The only way to get new customer discounts is to be a new customer, change providers every two years or so.I have found the longer I stay and pay my bill the more Dish is willing to give me if I ask.


And even so is not a guarantee...
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#37 OFFLINE   Jim5506

Jim5506

    Hall Of Fame

  • Registered
  • 3,555 posts
Joined: Jun 07, 2004

Posted 14 June 2013 - 04:21 PM

I sometimes wonder if people realize what type of customer they really are.

Everybody thinks they are a AAA Number 1 best of the best customer. They lithely forget the months they paid late and other minor discrepancies - they had a good excuse, "It's not MY fault".

Then they want a company to give them a break, just because.

Well the bean counters remember the late payments and other little things that should not amount to anything, but they do paint a picture of your credibility, and it may not be as rosy as you think it is.

Why is it that some people get free upgrades every couple of years and others can't seem to get a break, maybe they have short or blurry memories, they are not as great of a customer as they think they are.

Dish has no reason to just be mean to you randomly, denying you a discounted upgrade because you belong to the wrong political party, or you part your hair on the wrong side.

To Dish you are just a number with a set of statistics attached which are used to evaluate your value as a customer. They spend a lot of time and effort working on these statistics and they are refining them daily.

That CSR did not tell you your upgrade would be $666 just because her shoes are too tight.

Why is it that I have gotten upgrades from an SD 510 to a Vip211 for only $50, then I got a FREE upgrade from my ViP622 (which I paid a premium upgrade charge - $200 - for to be an early adopter in February 2006) to a ViP722k, and just last month I got my whole house upgraded from a 722k + 3 211's to 1 Hopper with Sling, 1 Hopper2000 (I already had a Sling adapter - actually I had 2 Sling Adapters because I bought one and Dish sent me a FREE one because I had a Sling Box) plus 3 Joeys ALL FREE!! Oh, and I got $10 off per month for 10 months just for asking for it. Go figure!

What have I done to deserve all these goodies as a long time customer? I have no idea - I'm a Republican, I part my hair on the left side, I am on auto pay with paperless billing. I subscribe to the cheapest Dish programming that I can and still have certain shows. I was a LONG time subscriber to HDAbsolute and clung to it until the bitter end, so I do not consider myself a big spender with Dish. My bill just jumped over $100 per month because my grown daughter who has moved back home wants STARZ movie channels and the extra fees for all my new equipment (maybe it wasn't free after all) - so I don't think I'm that great of an asset, except that I have been a subscriber since March of 2003.

Either I am just one of the lucky ones whose number popped up in the lottery time after time or Dish has certain criteria that I meet that favors me over some others who have different statistics - I kinda thing it's the latter.

Edited by Jim5506, 14 June 2013 - 04:24 PM.

  • RBA likes this
Tuners: Hopper 2000; Hopper w/Sling; 3 Joeys; Samsung SIR-T351; Accurian 6000;2 X HD TiVo; 2 X TiVo Series 2 Stand alone; Panasonic Showstopper 2000
Dish 1000.2 @ 110, 119, 129; dish 500 @ 61.5
Antennas - CM4228; RS U75-R; coathanger; Funke PSP.1922 (stillin the box); paperclip
Displays: Sony VPH D50Q with HD Fury HDMI input; Hitachi 57F59; Sony Bravia LCD;Sanyo 32" LCD; Panasonic 42" plasma
Sony 80GB PS3; Toshiba HD-DVD

Give me a Finco colinear array and I'll rule the world - HA-HA-HA-HA!

#38 OFFLINE   Stewart Vernon

Stewart Vernon

    Excellent Adventurer

  • Moderators
  • 20,459 posts
  • LocationKittrell, NC
Joined: Jan 07, 2005

Posted 14 June 2013 - 05:31 PM

I really never understand the sense of entitlement.  I ALWAYS tell people to ask... it never hurts to ask... but to expect freebies?  That seems like a bad expectation.

 

I eat at McDonald's at least once a week...  next time I go, I'm going to ask for a free Big Mac.  If they say no, I'll remind them how I'm there every week... and if they still refuse, I'll never to go McDonald's again... I mean, they OWE me a free sandwich, right?

 

;)


  • tsmacro likes this

-- !rotaredoM mA eM

What I do when I'm not here


#39 OFFLINE   SayWhat?

SayWhat?

    Know Nothing

  • Registered
  • 5,986 posts
Joined: Jun 06, 2009

Posted 14 June 2013 - 05:39 PM

I have no interest in freebies or special upgrades.  I just don't want to be charged more for nothing.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#40 OFFLINE   RBA

RBA

    Icon

  • Registered
  • 539 posts
Joined: Apr 14, 2013

Posted 14 June 2013 - 08:07 PM

I have no interest in freebies or special upgrades.  I just don't want to be charged more for nothing.

Time to leave DISH because they aren't going to make an exception just for you.  Rules changed and there is no more annual subscriptions.



#41 OFFLINE   sregener

sregener

    Godfather

  • Registered
  • 626 posts
Joined: Apr 17, 2012

Posted 15 June 2013 - 03:54 AM

I just want what I've had for years without unnecessary charges added on by changes I never agreed to.

 

You agreed to all the changes in your billing.  Dish is required by law to notify you of any changes related to terms of service, and when they do, they inform you that if you do not accept the new TOS, you can cancel by a certain date.  Your failure to cancel is acceptance of the new TOS. And I'm certain that the original TOS you signed stated that Dish had the right to change package contents or prices at any time, as that has been standard practice for as long as I've been a pay TV customer.



#42 OFFLINE   Wilf

Wilf

    Legend

  • Registered
  • 295 posts
Joined: Oct 15, 2008

Posted 15 June 2013 - 08:13 AM

I am not sure of what this thread is about. If one does not like the way they are being treated, then drop the service and move on to something different. You might discover something you like better. With streaming, there are more choices and many of them are cheaper.



#43 OFFLINE   dishrich

dishrich

    Hall Of Fame

  • Registered
  • 1,541 posts
Joined: Apr 22, 2002

Posted 15 June 2013 - 09:08 AM

Same story with Direct TV. I can't get a free equipment upgrade. I've been a customer for several years.

 

2nd that - honestly, in just the little over a year I've had all of my primary prog w/E*, I'm actually shocked HOW good they have treated me in this respect...

When I went to finally dumpt D*, I actually was an existing E* sub, but only w/Welcome Pak & supers.  They not only replaced all 3 of my SD receivers/DVR's w/ALL HD ones for FREE & upgraded the dish to HD, they then even gave me a 2nd 722k FREE as well, as well as waiving ALL tech visit charges!  (total (2) 722k's, (1) 612 & (1) 211k - I NEVER got anywhere near that good of treatment from D*!

 

Now fast forward to last month, when I was just around 1 year in my 2 year contract. (ie:  STILL under contract)  To my surprise (again), E* came through on a mover/upgrade!  Gave me 1 Ho, 1 HWS, 2 Jo's, a DPP44 & gave me a purchased 211k, ALL FREE & w/NO tech visit charges.  Also got the normal 3 months FREE of premiums.  (also added a 3rd purchased HWS, so that I could get it before the monthly price increases on these, which I did)

Again, NEVER, EVER got anything even close to this out of D* f/FREE... 


Edited by dishrich, 15 June 2013 - 11:35 AM.


#44 OFFLINE   MysteryMan

MysteryMan

    Hall Of Fame

  • DBSTalk Club
  • 7,273 posts
  • LocationUSA
Joined: May 17, 2010

Posted 15 June 2013 - 10:00 AM

I really never understand the sense of entitlement.  I ALWAYS tell people to ask... it never hurts to ask... but to expect freebies?  That seems like a bad expectation.

 

I eat at McDonald's at least once a week...  next time I go, I'm going to ask for a free Big Mac.  If they say no, I'll remind them how I'm there every week... and if they still refuse, I'll never to go McDonald's again... I mean, they OWE me a free sandwich, right?

 

;)

+1......The only thing customers are entitled to is the service they are paying for. As Stewart said, it never hurts to ask but don't expect a freebie.  


DIRECTV customer since 1995.


#45 OFFLINE   SayWhat?

SayWhat?

    Know Nothing

  • Registered
  • 5,986 posts
Joined: Jun 06, 2009

Posted 15 June 2013 - 10:14 AM

2nd that - honestly, in just the little over a year I've had all of my primary prog w/E*, I'm actually shocked HOW good they have treated me in this respect.


Again, NEVER, EVER got anything even close to this out of D* f/FREE... 

And how much did they jack up your monthly bill with fees and added charges?  Seriously, you're not getting anything 'free'.

 

I wouldn't take any of those 'free' equipment offers because I know what it will end up costing me in additional monthly fees.

 

As far as premium channels, I have had the promos before and the occasional monthly previews and have never found anything to watch.  I don't even check them out any more when the monthly free previews are offered.

 

I could even handle the 3-5% annual rate increases, but when they arbitrarily decide to raise my rates by over $200/yr with no benefit whatsoever, it just doesn't make sense.


Help stamp out Twits and Twitterers!

HD, SchmacHD!! Just be glad you've got a picture at all.

#46 OFFLINE   Slamminc11

Slamminc11

    Hall Of Fame

  • Registered
  • 1,345 posts
Joined: Jan 27, 2005

Posted 15 June 2013 - 10:31 AM

And how much did they jack up your monthly bill with fees and added charges?  Seriously, you're not getting anything 'free'.
 
I wouldn't take any of those 'free' equipment offers because I know what it will end up costing me in additional monthly fees.
 
As far as premium channels, I have had the promos before and the occasional monthly previews and have never found anything to watch.  I don't even check them out any more when the monthly free previews are offered.
 
I could even handle the 3-5% annual rate increases, but when they arbitrarily decide to raise my rates by over $200/yr with no benefit whatsoever, it just doesn't make sense.


We get it. PLEASE, WE ALL GET IT! We have got it for the last few months now...you are pissed at Dish because you think you have been mistreated so you are going to hijack and bitch on any and every thread you can. Would you please move on now. You haven't added anything constructive for months except your drivel about how much you think Dish screwed you over. WE GET IT ALREADY!
Plus we all know there is more to the story...the part you conveniently leave out each time you spout off about how you think you were so "mistreated" by Dish.
Do us all a favor now that we all get it and just go away already!
  • sigma1914 likes this

#47 OFFLINE   dishrich

dishrich

    Hall Of Fame

  • Registered
  • 1,541 posts
Joined: Apr 22, 2002

Posted 15 June 2013 - 11:38 AM

And how much did they jack up your monthly bill with fees and added charges?  Seriously, you're not getting anything 'free'.

 

I wouldn't take any of those 'free' equipment offers because I know what it will end up costing me in additional monthly fees.

Actually they jacked DOWN my monthly fees - because I got all 3 Hoppers grandfathered in at the lower (WHDVR & added Ho) fees, which now my monthly bill is now LOWER than with the legacy receivers, ha ha!  :P  SERIOUSLY, NEVER got that w/D*!

 

 

We get it. PLEASE, WE ALL GET IT! We have got it for the last few months now...you are pissed at Dish because you think you have been mistreated so you are going to hijack and bitch on any and every thread you can. Would you please move on now. You haven't added anything constructive for months except your drivel about how much you think Dish screwed you over. WE GET IT ALREADY!
Plus we all know there is more to the story...the part you conveniently leave out each time you spout off about how you think you were so "mistreated" by Dish.
Do us all a favor now that we all get it and just go away already!

+1  :righton:  Probably why he couldn't have nice things like some of us get from E*  :D


Edited by dishrich, 15 June 2013 - 11:44 AM.


#48 OFFLINE   Tom Robertson

Tom Robertson

    Lifetime Achiever

  • DBSTalk Club
  • 20,586 posts
Joined: Nov 15, 2005

Posted 15 June 2013 - 08:56 PM

I really never understand the sense of entitlement.  I ALWAYS tell people to ask... it never hurts to ask... but to expect freebies?  That seems like a bad expectation.

 

I eat at McDonald's at least once a week...  next time I go, I'm going to ask for a free Big Mac.  If they say no, I'll remind them how I'm there every week... and if they still refuse, I'll never to go McDonald's again... I mean, they OWE me a free sandwich, right?

 

;)

Funny you should say McDonald's. The manager of the local one knows my clan fairly well as the great grandtibbers love the playground. So the last time we stopped in she gave everyone free ice cream. :)

A friend of mine went to the same McDs daily for lunch, eating the same meal for years. On the day they closed that store the manager was waiting for my friend and gave him the meal for free. And he didn't have to wait in line. :)

 

Yet, you are right, Neither we or my friend felt entitled to demand freebies. We're just grateful for them. 

 

Peace,

Tom


Go Packers!

My real treasures: 5 Grandchildren - S, D, M, M, C ; Now 5! Great-Grandtibbers - B, H, J, A, and M (Born 7/31/2011)


#49 OFFLINE   joyandjerry

joyandjerry

    AllStar

  • Registered
  • 59 posts
Joined: Jul 03, 2012

Posted 18 June 2013 - 01:30 PM

If you don't ask, the answer is always no.  As one of the other posted noted, we, too are always getting a discount on services.  Jerry and I have been AEP customers for several years, and only called when we had to upgrade to a HD receiver.  The Dish reps have been wonderful, IMO, and they do really seem to care about keeping this customer happy. 

 

My  experience with cable (Atlantic BB) was not satisfying, and I felt Dish is a better value for my (our) situation than DTV.


JOY

Walking a fine line between intellectual curiosity and information overload!

#50 OFFLINE   BlueRidgePro

BlueRidgePro

    Cool Member

  • Registered
  • 20 posts
Joined: Nov 11, 2010

Posted 18 June 2013 - 05:01 PM

Best value is to get the introductory deal - low rates for a year. Then pay full rates for the 2nd year, before switching to the other sat company.  

 

Switching between Dish & Direct gets you low rates for the 1st year and new free installation of the latest receivers.  Stay for 2 years & then switch back.

 

There's always a deal & always free installation.  

 

I've been doing this for years. 5 or 6 changes.  I always have latest, new, equipment & 1 year of significantly reduced rates. The only downside is having to plan carefully to allow watching of your stored program backlog, and then having to reprogram the DVRs.  I've never once been offered anything serious to stay.  Usually some insignificant saving or credit.

 

Just checking this forum out, for my upcoming switch back to Dish.






Protected By... spam firewall...And...