I sometimes wonder if people realize what type of customer they really are.
Everybody thinks they are a AAA Number 1 best of the best customer. They lithely forget the months they paid late and other minor discrepancies - they had a good excuse, "It's not MY fault".
Then they want a company to give them a break, just because.
Well the bean counters remember the late payments and other little things that should not amount to anything, but they do paint a picture of your credibility, and it may not be as rosy as you think it is.
Why is it that some people get free upgrades every couple of years and others can't seem to get a break, maybe they have short or blurry memories, they are not as great of a customer as they think they are.
Dish has no reason to just be mean to you randomly, denying you a discounted upgrade because you belong to the wrong political party, or you part your hair on the wrong side.
To Dish you are just a number with a set of statistics attached which are used to evaluate your value as a customer. They spend a lot of time and effort working on these statistics and they are refining them daily.
That CSR did not tell you your upgrade would be $666 just because her shoes are too tight.
Why is it that I have gotten upgrades from an SD 510 to a Vip211 for only $50, then I got a FREE upgrade from my ViP622 (which I paid a premium upgrade charge - $200 - for to be an early adopter in February 2006) to a ViP722k, and just last month I got my whole house upgraded from a 722k + 3 211's to 1 Hopper with Sling, 1 Hopper2000 (I already had a Sling adapter - actually I had 2 Sling Adapters because I bought one and Dish sent me a FREE one because I had a Sling Box) plus 3 Joeys ALL FREE!! Oh, and I got $10 off per month for 10 months just for asking for it. Go figure!
What have I done to deserve all these goodies as a long time customer? I have no idea - I'm a Republican, I part my hair on the left side, I am on auto pay with paperless billing. I subscribe to the cheapest Dish programming that I can and still have certain shows. I was a LONG time subscriber to HDAbsolute and clung to it until the bitter end, so I do not consider myself a big spender with Dish. My bill just jumped over $100 per month because my grown daughter who has moved back home wants STARZ movie channels and the extra fees for all my new equipment (maybe it wasn't free after all) - so I don't think I'm that great of an asset, except that I have been a subscriber since March of 2003.
Either I am just one of the lucky ones whose number popped up in the lottery time after time or Dish has certain criteria that I meet that favors me over some others who have different statistics - I kinda thing it's the latter.
Edited by Jim5506, 14 June 2013 - 04:24 PM.