what fees are you referring to?
IIRC he had a DVR model that was not getting a DVR fee in the past, recently (i.e. 1 or 2 years ago) Dish added that DVR to the list of receivers that are charged correctly for there features. Dish then gave out credits to all of the customers affected by this change for a full year to offset the charge and ease them into the new bill.
Those credits recently went up and in addition to that he was also in an old grandfathered Annual plan that was removed 2 years ago and Dish finally decided to completely phase out that plan removing further credits he was receiving.
Over all its just a bunch of woe is me bs that is extremely annoying to see posted in every thread thats not related to it at all.
Anyway on topic, I agree with stewart. Everyone should be entitled to ask but thats about as far as that entitlement should go. If they say no then thats that.
I sometimes wonder if people realize what type of customer they really are.
Everybody thinks they are a AAA Number 1 best of the best customer. They lithely forget the months they paid late and other minor discrepancies - they had a good excuse, "It's not MY fault".
Then they want a company to give them a break, just because.
Well the bean counters remember the late payments and other little things that should not amount to anything, but they do paint a picture of your credibility, and it may not be as rosy as you think it is.
Why is it that some people get free upgrades every couple of years and others can't seem to get a break, maybe they have short or blurry memories, they are not as great of a customer as they think they are.
Dish has no reason to just be mean to you randomly, denying you a discounted upgrade because you belong to the wrong political party, or you part your hair on the wrong side.
To Dish you are just a number with a set of statistics attached which are used to evaluate your value as a customer. They spend a lot of time and effort working on these statistics and they are refining them daily.
That CSR did not tell you your upgrade would be $666 just because her shoes are too tight.
As a former employee of both Dish and Dtv I can confirm this is true. Not every customer is equal and not every customer deserves freebies. If you dont get any offers and CSR's flat out keep telling you no, its because you're not a great customer. Nothing more nothing less.