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Business is business, but really?


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87 replies to this topic

#26 OFFLINE   goinsleeper

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Posted 14 June 2013 - 06:03 PM

Directv doesn't give free stuff, They wouldn't take anything out of their pocket to please you. 

Yeah, they definitely do this on a daily basis.


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#27 OFFLINE   damondlt

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Posted 14 June 2013 - 06:07 PM

Yeah, they definitely do this on a daily basis.

No! You pay for it!  If not you the Next guy does, and that's not Free!


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#28 OFFLINE   Volatility

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Posted 14 June 2013 - 06:13 PM

No! You pay for it!  If not you the Next guy does, and that's not Free!

I sorta see what you are saying as their is no such thing as a free lunch. Like if a person gets a free reciever upgrade then when they deactivate that reciever and send it back, it may go to someone whom has to pay for the leased upgrade to recieve it. Like person A gets a HD DVR free then down the road cancels their service and has to send back the HD DVR. Person B wants to order a leased HD DVR but has to pay 199.00 for it and gets the reciever person A had had. So A got that same box for free B had to pay for. That is a valid point but I do not really agree with it as the first person didn't have to pay for it which means it was free for them.


Edited by Volatility, 14 June 2013 - 06:21 PM.


#29 OFFLINE   Laxguy

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Posted 14 June 2013 - 06:20 PM

What is interesting is here is the policy direct from the link given:

 

Does DIRECTV provide aid for customers impacted by natural disasters?

DIRECTV has policies in place to assist customers who are impacted by natural disasters, and we work with these customers to find a solution that best fits their needs. Options available include:

  • Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.
  • Account suspension - For customers who are without power for an extended period, we offer to suspend their account until power and services can be restored.
  • No-cost service calls - If service can be restored at the customer's home, we will send a technician at no cost to ensure the dish is properly aligned and to fix any technical issues.
  • Equipment - For customers whose equipment was damaged in the storm, we offer to waive equipment replacement costs if they continue their DIRECTV service.

If you are a customer that has been affected, please contact 1-800-531-5000 so we can remedy your situation immediately.

 

As I read that they should not have to pay for the receivers in either case.

 

 

What is interesting is here is the policy direct from the link given:

 

Does DIRECTV provide aid for customers impacted by natural disasters?

DIRECTV has policies in place to assist customers who are impacted by natural disasters, and we work with these customers to find a solution that best fits their needs. Options available include:

  • Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.
  • Account suspension - For customers who are without power for an extended period, we offer to suspend their account until power and services can be restored.
  • No-cost service calls - If service can be restored at the customer's home, we will send a technician at no cost to ensure the dish is properly aligned and to fix any technical issues.
  • Equipment - For customers whose equipment was damaged in the storm, we offer to waive equipment replacement costs if they continue their DIRECTV service.

If you are a customer that has been affected, please contact 1-800-531-5000 so we can remedy your situation immediately.

 

As I read that they should not have to pay for the receivers in either case.

Not as I read it; there's a condition that they continue service.


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#30 OFFLINE   Volatility

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Posted 14 June 2013 - 06:29 PM

Not as I read it; there's a condition that they continue service.

Yes, and I think they  misread it too as it reads:

  • Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.

So if your reciever was damaged during a storm causing you to have to cancel the services, lets say financial reasons from this life event, they state they will waive fees associated with the reciever if you are NOT ABLE to return the reciever. If the reciever is damaged and you are able to return it then the nrf is going to be valid.



#31 OFFLINE   goinsleeper

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Posted 14 June 2013 - 06:45 PM

No! You pay for it!  If not you the Next guy does, and that's not Free!

Then they do give stuff for free.  Free upgrades are given all the time.  This is mentioned all over the forum.  Everyone will pay for something, but that doesn't mean things aren't given for free. 


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#32 OFFLINE   trh

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Posted 14 June 2013 - 07:21 PM

Yes it wasnt the customers fault they lost the equiptment!!

It also wasn't the customer's fault that their house burned down, but I don't see anyone saying the banks should erase all outstanding mortgage payments.

 

It seems that DirecTV is being very generous in their disaster policies, but because of a CSR who provided the wrong information, the PR is pretty negative at this point.



#33 ONLINE   peds48

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Posted 14 June 2013 - 07:24 PM

Actually there is a version of the PP that covers accidental damage but I believe a natural disaster would go under "acts of God" and they would not cover it.


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#34 ONLINE   peds48

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Posted 14 June 2013 - 09:04 PM

The equipment is leased and if they have the protection plan, then DIRECTV IS TRYING TO SCREW THEM BY CHARGING FOR THE equipment


The PP does not cover "acts of God"
Here’s to the crazy ones.
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#35 OFFLINE   APB101

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Posted 14 June 2013 - 09:06 PM

Penny wise, pound foolish.

 

It costs more for a cable-television provider to acquire a new customer than to keep an existing one.

 

This is not the way to keep a subscriber to continue with DirecTV.



#36 OFFLINE   longrider

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Posted 14 June 2013 - 09:33 PM

If you read the whole thread you can see that we had a misinformed CSR that is causing this PR nightmare for DirecTV.  Official company policy is to work with customers affected by natural disasters


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#37 OFFLINE   Mark Holtz

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Posted 14 June 2013 - 10:09 PM

Hmmm.... to me, it sounds like the guy was in the middle of a two-three year agreement, and saw the natural disaster as a way to get out of that contract, when what was offered was a suspension. And, this was probably before a policy change was announced to the team for special handling. 


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#38 OFFLINE   trh

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Posted 15 June 2013 - 05:11 AM

There was no policy change. We had friends impacted by the Joplin MO tornado two years ago and DirecTV had this policy then.

#39 OFFLINE   wingrider01

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Posted 15 June 2013 - 06:37 AM

Actually there is a version of the PP that covers accidental damage but I believe a natural disaster would go under "acts of God" and they would not cover it.

 

Have had 3 owned receivers and a dish replaced under the PP due to a near miss of a lighting strike, unless that bolt was thrown by Percy Jackson it was an act of god



#40 OFFLINE   Mike Bertelson

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Posted 15 June 2013 - 09:35 AM



If the homeowners insurance doesnt cover it, then they would have to pay for the receivers out of their pocket.  Isnt that the way it should be? 

 

No.  Not at all.  AAMOF DIRECTV already has a policy for this (Link).

 

 

Account cancellation - If service cannot be restored at your home due to the damage from a natural disaster, we will cancel your account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.

 

The CSR was obviously not aware of this policy.  However, it's supposed to an area that is declared a disaster area; which it has been by the State of Colorado.

 

IMHO, this should qualify under DIRECTV's natural disaster policy.

 

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#41 OFFLINE   Rich

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Posted 15 June 2013 - 01:35 PM

Actually there is a version of the PP that covers accidental damage but I believe a natural disaster would go under "acts of God" and they would not cover it.

 

I just got thru with a huge argument with my home insurer.  When Sandy hit (could have been the storm before it, not sure) my meter pan began flashing across the stabs and I had to put a new electrical panel in my house quickly, before the house burned down.  Cost a bit less than 5 grand.  After the installation I called my insurer and was told it was an act of God.  Called back a few days later and got the same answer.  OK, losing 5 grand isn't that big a deal with me, but it really aggravated me.  

 

I waited and waited for them to ask me for something and it finally happened a couple months ago.  They wanted me to put my car insurance under them.  Called them up and asked if every accident was considered an act of God and told them to shove the car insurance idea.  They just kept sending them and we got the house insurance renewal.  I called up to tell them we'd be going with another carrier and quickly got transferred to their Claims department.  First question I asked was, "are you religious?" and the CSR said she was.  I then explained what had happened and was told that was ridiculous.  Not according to your people, 2 of them told me it was an act of God.  She explained how things work with home insurance and there really isn't much that's called an act of God.  Had my 5 grand back within a week.

 

Think about this: If you believe in God, how can anything not be an act of God?

 

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#42 OFFLINE   Rich

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Posted 15 June 2013 - 01:38 PM

No! You pay for it!  If not you the Next guy does, and that's not Free!

 

Unfortunately "free" has lost it's meaning.  Free means unencumbered by anything.  

 

Rich


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#43 OFFLINE   Rich

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Posted 15 June 2013 - 01:42 PM

The PP does not cover "acts of God"

 

What do you think "act of God" means?  My insurer sure wasn't positive about the meaning.  

 

Rich



#44 OFFLINE   Rich

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Posted 15 June 2013 - 01:44 PM

If you read the whole thread you can see that we had a misinformed CSR that is causing this PR nightmare for DirecTV.  Official company policy is to work with customers affected by natural disasters

 

That's exactly what caused my problem with my insurer.

 

Rich



#45 OFFLINE   Rich

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Posted 15 June 2013 - 01:46 PM

Have had 3 owned receivers and a dish replaced under the PP due to a near miss of a lighting strike, unless that bolt was thrown by Percy Jackson it was an act of god

 

No, it was a difference in potential that caused the lightning strike.  Every lightning strike is caused by that.

 

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#46 ONLINE   peds48

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Posted 15 June 2013 - 07:35 PM

What do you think "act of God" means? My insurer sure wasn't positive about the meaning.

Rich


This has nothing to do with religion, it is just a legal term.

http://en.wikipedia....wiki/Act_of_God
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#47 OFFLINE   Rich

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Posted 16 June 2013 - 09:08 AM

This has nothing to do with religion, it is just a legal term.

http://en.wikipedia....wiki/Act_of_God

 

That's a pretty ambiguous article.  I think it's just used as a ploy for insurance companies to get out of paying when disasters hit.  My father was an insurance agent for many years and I know the company he worked for used it every chance they got.    

 

Rich



#48 ONLINE   peds48

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Posted 16 June 2013 - 09:50 PM

That's a pretty ambiguous article. I think it's just used as a ploy for insurance companies to get out of paying when disasters hit. My father was an insurance agent for many years and I know the company he worked for used it every chance they got.

Rich


Point was that it has nothing to do with religion
Here’s to the crazy ones.
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The round pegs in the square holes.

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They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#49 OFFLINE   Laxguy

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Posted 16 June 2013 - 10:10 PM

Point was that it has nothing to do with religion

 

Right, and even less to do with spirituality.

 

Force majeur is another good one. Usually, both are defined in the documentation of the insurance or loan. 


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#50 OFFLINE   Rich

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Posted 17 June 2013 - 04:27 AM

Point was that it has nothing to do with religion

 

I got your point.  Nothing that changes my mind.

 

Rich






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