I'm going to bump this thread because this is an ongoing problem and apparently, now that the initial bad publicity has died down, DTV continues to leave this unresolved. I live in Colorado Springs and just spoke with a fire victim yesterday. His home was completely destroyed in the fire and he was told that he owed Direct TV $500 in equipment fees. This happened very recently. He took pictures of his burned dish but has yet to find any remains of his receivers. If he does, he plans to return what's left. My advice to him was to take this matter to the local TV stations and get the word out there that DTV is continuing to charge these fees to the fire victims. My family plans to look into Dish along with our other options because this attitude on the part of DTV is very distasteful. They did the same thing after the Waldo Canyon Fire last year. Something isn't right here because they are saying one thing and doing another.
The tricky part of the disaster policy is, "If your equipment was damaged by a natural disaster, we will waive equipment replacement costs if you continue your DIRECTV service." If all that's left of your home is a pile of ashes and rubble, it's difficult to "continue your DIRECTV service." Sure, you can pay them a monthly fee during the months that it takes to decide what you're going to do, but that's a completely unreasonable burden to place on a family that has absolutely nothing left but what they were able to carry out and some of them don't even have that. When a customer tells DTV that they don't know what they are going to do when or if they rebuild, DTV is slapping them with the equipment fee and it's just not right.
And perhaps they did...we will probably never know. But the mob mentality hit this thread early and often. Some rag gets hold of a story, probably didnt get all the facts and put it out there for everyone and their brother to attack, pretty ridiculous as it may have been a non-issue even by the time the article hit the paper.
1. Non-issue? Don't think so.
2. I invite you to visit our city and talk with victims. While you're here, you might join in the effort to sift through the ashes and look for anything that might have survived because volunteers are needed.
3. The Gazette is not a rag and the residents of our city are not a mob.
Edited by techdimwit, 03 July 2013 - 09:56 AM.