Long story short...my 2009 HR 23 died on thursday. I cam home from work and went into the theater room and i smelled burnt electronics, or so i suspected. It was in fact the HR23 that must have shorted or something because it was that burnt circuit board smell.
So after about 90 minutes or so on the phone with them...may have been less, but it felt like longer, i have an install appt on 6/19 to have my new "genie" installed.
I didn't specifically request the HR44 at the time, because i did not know anything about what models were available, i assumed Genie menant newest box available. And i did request that i get the newest model that DTV sells and they seaid that would not be a problem. Ha-ha i am so naive.
So i call them up this morning to ask what model i would be getting, and the first guy said that he sure hopes i am getting the much newer and improved HR44. And that yes it was available in my area (Vermont) and that he would transfer me to the order desk to have them confirm that the HR44 was in fact the unit i would be getting...all was going so well.
Then i talked to the order desk...yes you are getting the genie they said, and yes there is only one model genie so you have nothing to worry about. I then said , well is the the HR44? And they said no it was the HR34.
So after 20 minutes of being stonewalled and excalting the call...i am no closer to knowing what will show up on wednesday and there seems to be nothing they can do other than mark on the order that customer has requested the HR44. And they suggested i call them first thing in the morning to do a field call which they say they can talk to the installer and request a HR44.
So if he shows up with a HR34 ...should i refuse it? Or should i just accept it and if i hate it, then go out and buy a HR44 and move the HR34 to my second TV room, replacing another HR23 that i have? I think they are available for sale?
Looking for options here...