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Contract Coming up for renewal...suggestions?


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#26 OFFLINE   archer75

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Posted 19 June 2013 - 11:43 AM

Be glad you don't live in my area...painful installs. One reason I bought my Genie outside of DirecTV, just to avoid the process.

Why is that?  Poorly trained installers?

 

With both dish and direct the installers here have always come on time and completed the job in a single trip without issue.  Sometimes even going the extra mile.  The last direct installer took down the Dish network dishes so I could return the LNB's to dish but left the brackets up in case I ever wanted to switch back.

The dish installer spent a long time outside in a nasty downpour with high winds to really make sure the dishes were mounted very well and had excellent signal strength(never lost signal with dish no matter the weather). 

Both have always stuck around as long as I wished to answer my questions about the receivers and showed me in depth tips and tricks. 


Edited by archer75, 19 June 2013 - 11:46 AM.


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#27 OFFLINE   dpeters11

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Posted 19 June 2013 - 12:03 PM

Maybe Dish uses a company better than Multiband. When I went to DECA, they said the part they needed to get it connected to the Internet was at the warehouse, and needed to reschedule. Second appointment, they came, didn't have the part, needed to reschedule. Neither would follow my instructions. Third appointment, started the same routine, part in the warehouse, need to reschedule. Thankfully this one decided to humor me and followed my instructions (he wouldn't just leave the components I said I needed to do it myself.)

 

My inlaws had a Dish issue where it went out, and were told it would be three weeks before a tech could be there to fix it (and my mother in law would be available any day). Plus I could never figure out their DVR, the UI was extremely confusing.



#28 OFFLINE   goinsleeper

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Posted 19 June 2013 - 01:28 PM

Saving money increases the value.  Why pay more of it's possible to pay less for the same thing?  It never hurts to ask.

Well it increases the value for you and decreases the value for the company.  Not to offend anyone, but I feel if you're not willing to pay for what you want, there is some lack of integrity there somewhere.  I can always understand people in a financial hardship and, to an extent, I think that's a different story unless one is trying to live beyond their means.


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#29 OFFLINE   pdxBeav

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Posted 19 June 2013 - 02:03 PM

Well it increases the value for you and decreases the value for the company.  Not to offend anyone, but I feel if you're not willing to pay for what you want, there is some lack of integrity there somewhere.  I can always understand people in a financial hardship and, to an extent, I think that's a different story unless one is trying to live beyond their means.

 

The company's #1 priority is to maximize shareholder value. Why shouldn't consumers do the same thing? When I buy a car I negotiate to get the best possible deal. Is that morally wrong? 


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#30 OFFLINE   Bill Broderick

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Posted 19 June 2013 - 02:56 PM

Not to offend anyone, but I feel if you're not willing to pay for what you want, there is some lack of integrity there somewhere.

That's true for some things and not true for other things.  The Sticker price (price tag) of a car is the starting point for a negotiation.  Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car.  However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

 

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

 

This can be good or bad for consumers.  There are people who are good at and/or enjoy negotiating for things and there are people who are not good at and/or don't enjoy negotiating for things.  For consumers who want to take the time and effort to negotiate, this works out because they can get free things or discounts from DirecTV.  For consumers who don't want the hassle of negotiating, it hurts because, in the long run, they are the ones who end up paying for the other people's discounts.

 

Personally, I would prefer for DirecTV to just lower prices across the board for everyone by a small amount and eliminate the negotiating.  On the other hand, I expect that they are going to give me a free HR-44 when I ask them to after it becomes available in my area.


Edited by Bill Broderick, 19 June 2013 - 02:56 PM.


#31 OFFLINE   goinsleeper

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Posted 19 June 2013 - 03:36 PM

The company's #1 priority is to maximize shareholder value. Why shouldn't consumers do the same thing? When I buy a car I negotiate to get the best possible deal. Is that morally wrong? 

When you look at that sticker price, it gives you the MSRP right?  What does the "S" stand for?  Those are not set in stone, hence the haggling.


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#32 OFFLINE   Volatility

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Posted 19 June 2013 - 04:08 PM

That's true for some things and not true for other things.  The Sticker price (price tag) of a car is the starting point for a negotiation.  Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car.  However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

 

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

 

This can be good or bad for consumers.  There are people who are good at and/or enjoy negotiating for things and there are people who are not good at and/or don't enjoy negotiating for things.  For consumers who want to take the time and effort to negotiate, this works out because they can get free things or discounts from DirecTV.  For consumers who don't want the hassle of negotiating, it hurts because, in the long run, they are the ones who end up paying for the other people's discounts.

 

Personally, I would prefer for DirecTV to just lower prices across the board for everyone by a small amount and eliminate the negotiating.  On the other hand, I expect that they are going to give me a free HR-44 when I ask them to after it becomes available in my area.

They most defintely have which is sad for them. To me it is like they are depreciating the idea value of what they have to offer if they are going around negotating discounts on it for existing customers.


Edited by Volatility, 19 June 2013 - 05:07 PM.


#33 OFFLINE   peds48

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Posted 19 June 2013 - 04:15 PM

That's true for some things and not true for other things. The Sticker price (price tag) of a car is the starting point for a negotiation. Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car. However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

This can be good or bad for consumers. There are people who are good at and/or enjoy negotiating for things and there are people who are not good at and/or don't enjoy negotiating for things. For consumers who want to take the time and effort to negotiate, this works out because they can get free things or discounts from DirecTV. For consumers who don't want the hassle of negotiating, it hurts because, in the long run, they are the ones who end up paying for the other people's discounts.

Personally, I would prefer for DirecTV to just lower prices across the board for everyone by a small amount and eliminate the negotiating. On the other hand, I expect that they are going to give me a free HR-44 when I ask them to after it becomes available in my area.


DirecTV "dig their own grave" when they started doing this kinds of things. I feel as though is getting out of hand.
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#34 OFFLINE   goinsleeper

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Posted 19 June 2013 - 04:41 PM

That's true for some things and not true for other things.  The Sticker price (price tag) of a car is the starting point for a negotiation.  Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car.  However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

 

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

 

 

I agree.  For starters, we're comparing a service to a product.  Apples and oranges though it's try that D* put themselves into this negotiation idea with the amount of discounts they give, spanning from their new customer offers really.


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#35 OFFLINE   pdxBeav

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Posted 19 June 2013 - 05:08 PM

When you look at that sticker price, it gives you the MSRP right?  What does the "S" stand for?  Those are not set in stone, hence the haggling.

 

Doesn't matter if it's labelled "MSRP" or not. Same goes for TVs and most other items that are more than a few dollars.



#36 OFFLINE   DR2420

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Posted 19 June 2013 - 05:20 PM

I don't know how an average family income can afford to pay $100+/mo for just TV, which contiunes to get higher and higher by the year. I understand the theory of if you can't afford it, then don't get it.. But things have just gotten out of control. If they wanted to do away with credits and just have a standard flat rate for year 1 and year 2 and so on, that's fine, but they'd need to lower the prices. Lets be honest, DIRECTV is not hurting, they are doing pretty dang well. Most of these offers are just sitting there in the system, just waiting to be handed out, but they aren't just going to put them on there without you calling. It's there for everyone, whether you want to take the offer or not. As much as I love TV and watching my sports, I think the pricing is just outrageous and not worth $100+/mo. Some people just can't relate, I for one have a hard time accepting paying that much just for TV, if DIRECTV is willing to work with me a little bit, I'll keep it, if not I'll go where what's better financially for me. They'd lose a lot of customers if they weren't willing to work with the customers, with the high charges. This stuff is just getting completely out of control, I hate to see what it's going to be like 10 years from now.


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#37 OFFLINE   peds48

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Posted 19 June 2013 - 05:23 PM

I don't know how an average family income can afford to pay $100+/mo for just TV, which contiunes to get higher and higher by the year. I understand the theory of if you can't afford it, then don't get it.. But things have just gotten out of control. If they wanted to do away with credits and just have a standard flat rate for year 1 and year 2 and so on, that's fine, but they'd need to lower the prices. Lets be honest, DIRECTV is not hurting, they are doing pretty dang well. Most of these offers are just sitting there in the system, just waiting to be handed out, but they aren't just going to put them on there without you calling. It's there for everyone, whether you want to take the offer or not. As much as I love TV and watching my sports, I think the pricing is just outrageous and not worth $100+/mo. Some people just can't relate, I for one have a hard time accepting paying that much just for TV, if DIRECTV is willing to work with me a little bit, I'll keep it, if not I'll go where what's better financially for me. They'd lose a lot of customers if they weren't willing to work with the customers, with the high charges. This stuff is just getting completely out of control, I hate to see what it's going to be like 10 years from now.


that is why DirecTV has different TV packages to suit different budgets.
Here’s to the crazy ones.
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#38 OFFLINE   Volatility

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Posted 19 June 2013 - 05:27 PM

I don't know how an average family income can afford to pay $100+/mo for just TV, which contiunes to get higher and higher by the year. I understand the theory of if you can't afford it, then don't get it.. But things have just gotten out of control. If they wanted to do away with credits and just have a standard flat rate for year 1 and year 2 and so on, that's fine, but they'd need to lower the prices. Lets be honest, DIRECTV is not hurting, they are doing pretty dang well. Most of these offers are just sitting there in the system, just waiting to be handed out, but they aren't just going to put them on there without you calling. It's there for everyone, whether you want to take the offer or not. As much as I love TV and watching my sports, I think the pricing is just outrageous and not worth $100+/mo. Some people just can't relate, I for one have a hard time accepting paying that much just for TV, if DIRECTV is willing to work with me a little bit, I'll keep it, if not I'll go where what's better financially for me. They'd lose a lot of customers if they weren't willing to work with the customers, with the high charges. This stuff is just getting completely out of control, I hate to see what it's going to be like 10 years from now.

Somewhat but not quite, discounts rely on your account history and other factors. Though I feel if you can not afford something then you should downsize what you have. Some of these customers are people who spend thousands of dollars a year buying stuff like cigarrettes but then gripe the bill is too high I can't afford it give me a discount. Prioritize your financial budget folks.


Edited by Volatility, 19 June 2013 - 05:33 PM.


#39 OFFLINE   DR2420

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Posted 19 June 2013 - 05:34 PM

that is why DirecTV has different TV packages to suit different budgets.

 

That come with basically no channels.. lol.. All it takes is to like one main channel, like NHL Network and you are required to get pretty much the highest package.



#40 OFFLINE   DR2420

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Posted 19 June 2013 - 05:35 PM

Somewhat but not quite, discounts rely on your account history and other factors. Though I feel if you can not afford something then you should downsize what you have. Some of these customers are people who spend thousands of dollars a year buying stuff like cigarrettes but then gripe the bill is too high I can't afford it give me a discount. Prioritize your financial budget folks.

 

Yeah, I know how it works.. I could have worded it better. Depends on a lot of factors but generally, if you pay your bill on time, they are going to have something for you. I'm sure the higher the package you have, the more receivers you have and all that makes a difference as well..



#41 OFFLINE   goinsleeper

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Posted 19 June 2013 - 05:57 PM

Doesn't matter if it's labelled "MSRP" or not. Same goes for TVs and most other items that are more than a few dollars.

Manufacturer's Suggested Retial Price.  How does that not matter?  D* has standard rates and the automotive industry does not(at least in this case).  They have a standard in which to start with then negotiating begins.  D* charges everyone in the country to same amount for the packages(excluding $2 regional sports fee) regardless of the cost of living in that area.


Edited by goinsleeper, 19 June 2013 - 05:57 PM.

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#42 OFFLINE   linuspbmo

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Posted 19 June 2013 - 07:58 PM

Somewhat but not quite, discounts rely on your account history and other factors. Though I feel if you can not afford something then you should downsize what you have. Some of these customers are people who spend thousands of dollars a year buying stuff like cigarrettes but then gripe the bill is too high I can't afford it give me a discount. Prioritize your financial budget folks.

I don't smoke or drink so I get a discount, right. If you want to pay full price go right ahead but I intend to take every penny they will give me.



#43 OFFLINE   DR2420

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Posted 19 June 2013 - 08:02 PM

I don't smoke or drink so I get a discount, right. If you want to pay full price go right ahead but I intend to take every penny they will give me.

 

May as well, cause they'll take whatever they can get from you.. lol

 

I agree with your approach.. 



#44 OFFLINE   dpeters11

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Posted 19 June 2013 - 08:55 PM

That come with basically no channels.. lol.. All it takes is to like one main channel, like NHL Network and you are required to get pretty much the highest package.


The customer has to decide whether that one or two channels is worth it.

#45 OFFLINE   DR2420

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Posted 19 June 2013 - 09:03 PM

The customer has to decide whether that one or two channels is worth it.

 

Even with the lowest package, at full price it would still be pushing $100/mo, with my setup at least. 



#46 OFFLINE   pdxBeav

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Posted 19 June 2013 - 10:37 PM

Manufacturer's Suggested Retial Price.  How does that not matter?  D* has standard rates and the automotive industry does not(at least in this case).  They have a standard in which to start with then negotiating begins.  D* charges everyone in the country to same amount for the packages(excluding $2 regional sports fee) regardless of the cost of living in that area.

All I'm saying is that everything is negotiable regardless of how the price is advertised. It doesn't matter if it's a standard price or MSRP. If the seller is motivated to move product or services then they'll negotiate.



#47 OFFLINE   CCarncross

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Posted 20 June 2013 - 12:26 AM

Even with the lowest package, at full price it would still be pushing $100/mo, with my setup at least. 

That must mean you have several extra receiver fees....probably someplace else people could save money if they needed to. 



#48 OFFLINE   MysteryMan

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Posted 20 June 2013 - 03:21 AM

Even with the lowest package, at full price it would still be pushing $100/mo, with my setup at least. 

Luxury is always expensive.  


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#49 OFFLINE   n3vino

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Posted 20 June 2013 - 07:06 AM

The company's #1 priority is to maximize shareholder value. Why shouldn't consumers do the same thing? When I buy a car I negotiate to get the best possible deal. Is that morally wrong? 

They say a fool and his money are soon parted.  I believe that if you don't try to get the best price on anything, including D*, you must be a fool.  There are some posters here that don't think people should negotiate.  I don't understand that logic.  If D* is willing to give out discounts and you don't take advantage of them, there's something wrong with you. What do you care that the product is devalued.

 

In the case of cars, one has to watch dealers carefully.  They put people through a system.  They offer you a discount, but further down the line, they've added some BS charge.  The finance guys are also pretty tricky.  It's up to you to stay on top of it until you sign on the dotted line. 

 

The point is, one can live paycheck to paycheck or one can have good financial sense.  It's not always about being able to afford something or not.  It's about how far you can make your dollar go.


Edited by n3vino, 20 June 2013 - 07:12 AM.

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#50 OFFLINE   DR2420

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Posted 20 June 2013 - 12:11 PM

They say a fool and his money are soon parted.  I believe that if you don't try to get the best price on anything, including D*, you must be a fool.  There are some posters here that don't think people should negotiate.  I don't understand that logic.  If D* is willing to give out discounts and you don't take advantage of them, there's something wrong with you. What do you care that the product is devalued.

 

In the case of cars, one has to watch dealers carefully.  They put people through a system.  They offer you a discount, but further down the line, they've added some BS charge.  The finance guys are also pretty tricky.  It's up to you to stay on top of it until you sign on the dotted line. 

 

The point is, one can live paycheck to paycheck or one can have good financial sense.  It's not always about being able to afford something or not.  It's about how far you can make your dollar go.

 

Neither do I, it makes no sense to me. But I guess if they are fine paying $300 for leased equipment that they don't even own and $150+/mo, so be it I suppose lol. I don't even understand why this is even a discussion, it boggles my mind and doesn't make sense. 






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