Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo

Contract Coming up for renewal...suggestions?


  • Please log in to reply
70 replies to this topic

#21 OFFLINE   linuspbmo

linuspbmo

    AllStar

  • Registered
  • 115 posts
Joined: Oct 02, 2009

Posted 18 June 2013 - 08:52 PM

I called in the other day to upgrade my package and ended up with $30 a month off and free HBO for 3 months. I just asked if there were any credits available to help offset the new package and they came up with the savings right away, no questions asked. I still have over a year left on my contract (commitment).



...Ads Help To Support This SIte...

#22 OFFLINE   archer75

archer75

    Godfather

  • Registered
  • 421 posts
Joined: Oct 13, 2006

Posted 18 June 2013 - 09:22 PM

Why is it a good idea?  To save money?  I look for value in what I get.  If I don't find enough value to constitute the price, I don't subscribe to it.  If I do find the value in it, I pay for it.  I don't expect any company to pay part of my services for me.  For me, this is in all manors of life.

Saving money increases the value.  Why pay more of it's possible to pay less for the same thing?  It never hurts to ask.


Edited by archer75, 18 June 2013 - 09:25 PM.


#23 OFFLINE   archer75

archer75

    Godfather

  • Registered
  • 421 posts
Joined: Oct 13, 2006

Posted 18 June 2013 - 09:24 PM

is very inconvenient to remember new channel line ups, be there for appointment and etc.

Not really.  One appointment every 2 years maybe? Not a big deal. 

 

I also don't memorize channel line ups.  I just create a custom guide and use that to get to what I want.  However since 95% of what I watch is DVR'd I don't scroll through the guide often.



#24 OFFLINE   DMRI2006

DMRI2006

    Godfather

  • Registered
  • 441 posts
Joined: Jun 13, 2006

Posted 19 June 2013 - 10:29 AM

Saving money increases the value.  Why pay more of it's possible to pay less for the same thing?  It never hurts to ask.

 

I called yesterday because I was in the same boat as the OP. Bottom line after a couple of credits and a general bill reduction is I'm paying $40 less/monthly for the next 6 months, then $35 less/monthly for the following 6 months over my current bill. Then it's something like $15 off for the following 3 months. They also threw in the Genie for free, no installation fee, just with the 2-year contract extension which I didn't mind. The CSR added I could call again to "see what they could do" when the current discounts he set up expires next year, or "whenever". All in all I was happy, but it's like anything else -- sometimes you get somewhere when you call, sometimes you don't. It's worth the aggravation to try at least (I had to have been on the phone for 30 minutes) as I didn't have to change any of my programming.

 

Frankly, all of these cable/sat providers ought to be offering discounts especially to long-term subs given the state of the economy and some consumers moving to the net for their programming. Just say you want to cancel, that you've gotten other offers from cable companies in your area (which is the truth), and want to see what Directv can do to lower your bill, etc. Absolutely worth the effort -- just pour yourself a cup of coffee and be prepared to be on the phone for a bit.


Edited by DMRI2006, 19 June 2013 - 10:34 AM.


#25 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • DBSTalk Club
  • 12,487 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 19 June 2013 - 11:09 AM

Not really.  One appointment every 2 years maybe? Not a big deal. 

 

I also don't memorize channel line ups.  I just create a custom guide and use that to get to what I want.  However since 95% of what I watch is DVR'd I don't scroll through the guide often.

 

Be glad you don't live in my area...painful installs. One reason I bought my Genie outside of DirecTV, just to avoid the process.



#26 OFFLINE   archer75

archer75

    Godfather

  • Registered
  • 421 posts
Joined: Oct 13, 2006

Posted 19 June 2013 - 11:43 AM

Be glad you don't live in my area...painful installs. One reason I bought my Genie outside of DirecTV, just to avoid the process.

Why is that?  Poorly trained installers?

 

With both dish and direct the installers here have always come on time and completed the job in a single trip without issue.  Sometimes even going the extra mile.  The last direct installer took down the Dish network dishes so I could return the LNB's to dish but left the brackets up in case I ever wanted to switch back.

The dish installer spent a long time outside in a nasty downpour with high winds to really make sure the dishes were mounted very well and had excellent signal strength(never lost signal with dish no matter the weather). 

Both have always stuck around as long as I wished to answer my questions about the receivers and showed me in depth tips and tricks. 


Edited by archer75, 19 June 2013 - 11:46 AM.


#27 OFFLINE   dpeters11

dpeters11

    Hall Of Fame

  • DBSTalk Club
  • 12,487 posts
  • LocationCincinnati
Joined: May 30, 2007

Posted 19 June 2013 - 12:03 PM

Maybe Dish uses a company better than Multiband. When I went to DECA, they said the part they needed to get it connected to the Internet was at the warehouse, and needed to reschedule. Second appointment, they came, didn't have the part, needed to reschedule. Neither would follow my instructions. Third appointment, started the same routine, part in the warehouse, need to reschedule. Thankfully this one decided to humor me and followed my instructions (he wouldn't just leave the components I said I needed to do it myself.)

 

My inlaws had a Dish issue where it went out, and were told it would be three weeks before a tech could be there to fix it (and my mother in law would be available any day). Plus I could never figure out their DVR, the UI was extremely confusing.



#28 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 19 June 2013 - 01:28 PM

Saving money increases the value.  Why pay more of it's possible to pay less for the same thing?  It never hurts to ask.

Well it increases the value for you and decreases the value for the company.  Not to offend anyone, but I feel if you're not willing to pay for what you want, there is some lack of integrity there somewhere.  I can always understand people in a financial hardship and, to an extent, I think that's a different story unless one is trying to live beyond their means.


  • Bill Broderick likes this
My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#29 OFFLINE   pdxBeav

pdxBeav

    Godfather

  • Registered
  • 390 posts
Joined: Jul 05, 2007

Posted 19 June 2013 - 02:03 PM

Well it increases the value for you and decreases the value for the company.  Not to offend anyone, but I feel if you're not willing to pay for what you want, there is some lack of integrity there somewhere.  I can always understand people in a financial hardship and, to an extent, I think that's a different story unless one is trying to live beyond their means.

 

The company's #1 priority is to maximize shareholder value. Why shouldn't consumers do the same thing? When I buy a car I negotiate to get the best possible deal. Is that morally wrong? 


  • joe58 likes this

#30 OFFLINE   Bill Broderick

Bill Broderick

    Icon

  • Registered
  • 1,399 posts
  • LocationLong Island
Joined: Aug 25, 2006

Posted 19 June 2013 - 02:56 PM

Not to offend anyone, but I feel if you're not willing to pay for what you want, there is some lack of integrity there somewhere.

That's true for some things and not true for other things.  The Sticker price (price tag) of a car is the starting point for a negotiation.  Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car.  However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

 

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

 

This can be good or bad for consumers.  There are people who are good at and/or enjoy negotiating for things and there are people who are not good at and/or don't enjoy negotiating for things.  For consumers who want to take the time and effort to negotiate, this works out because they can get free things or discounts from DirecTV.  For consumers who don't want the hassle of negotiating, it hurts because, in the long run, they are the ones who end up paying for the other people's discounts.

 

Personally, I would prefer for DirecTV to just lower prices across the board for everyone by a small amount and eliminate the negotiating.  On the other hand, I expect that they are going to give me a free HR-44 when I ask them to after it becomes available in my area.


Edited by Bill Broderick, 19 June 2013 - 02:56 PM.


#31 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 19 June 2013 - 03:36 PM

The company's #1 priority is to maximize shareholder value. Why shouldn't consumers do the same thing? When I buy a car I negotiate to get the best possible deal. Is that morally wrong? 

When you look at that sticker price, it gives you the MSRP right?  What does the "S" stand for?  Those are not set in stone, hence the haggling.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#32 OFFLINE   Volatility

Volatility

    Legend

  • Registered
  • 436 posts
Joined: May 22, 2010

Posted 19 June 2013 - 04:08 PM

That's true for some things and not true for other things.  The Sticker price (price tag) of a car is the starting point for a negotiation.  Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car.  However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

 

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

 

This can be good or bad for consumers.  There are people who are good at and/or enjoy negotiating for things and there are people who are not good at and/or don't enjoy negotiating for things.  For consumers who want to take the time and effort to negotiate, this works out because they can get free things or discounts from DirecTV.  For consumers who don't want the hassle of negotiating, it hurts because, in the long run, they are the ones who end up paying for the other people's discounts.

 

Personally, I would prefer for DirecTV to just lower prices across the board for everyone by a small amount and eliminate the negotiating.  On the other hand, I expect that they are going to give me a free HR-44 when I ask them to after it becomes available in my area.

They most defintely have which is sad for them. To me it is like they are depreciating the idea value of what they have to offer if they are going around negotating discounts on it for existing customers.


Edited by Volatility, 19 June 2013 - 05:07 PM.


#33 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 9,602 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 19 June 2013 - 04:15 PM

That's true for some things and not true for other things. The Sticker price (price tag) of a car is the starting point for a negotiation. Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car. However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

This can be good or bad for consumers. There are people who are good at and/or enjoy negotiating for things and there are people who are not good at and/or don't enjoy negotiating for things. For consumers who want to take the time and effort to negotiate, this works out because they can get free things or discounts from DirecTV. For consumers who don't want the hassle of negotiating, it hurts because, in the long run, they are the ones who end up paying for the other people's discounts.

Personally, I would prefer for DirecTV to just lower prices across the board for everyone by a small amount and eliminate the negotiating. On the other hand, I expect that they are going to give me a free HR-44 when I ask them to after it becomes available in my area.


DirecTV "dig their own grave" when they started doing this kinds of things. I feel as though is getting out of hand.
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#34 OFFLINE   goinsleeper

goinsleeper

    Godfather

  • Registered
  • 673 posts
Joined: May 22, 2012

Posted 19 June 2013 - 04:41 PM

That's true for some things and not true for other things.  The Sticker price (price tag) of a car is the starting point for a negotiation.  Unless there is a legitimate shortage of a given model, people don't expect to pay sticker price for a car.  However, if you go into a department store or supermarket, you expect to pay the amount on the price tag.

 

Unfortunately for DirecTV, thorough their own actions of offering retention deals, they have turned themselves into the automobile dealership model, rather than the department store/supermarket model.

 

 

I agree.  For starters, we're comparing a service to a product.  Apples and oranges though it's try that D* put themselves into this negotiation idea with the amount of discounts they give, spanning from their new customer offers really.


My posts, whether fact or opinion, are my own and in no way represent DirecTV or any affiliated enterprise or corporation.

#35 OFFLINE   pdxBeav

pdxBeav

    Godfather

  • Registered
  • 390 posts
Joined: Jul 05, 2007

Posted 19 June 2013 - 05:08 PM

When you look at that sticker price, it gives you the MSRP right?  What does the "S" stand for?  Those are not set in stone, hence the haggling.

 

Doesn't matter if it's labelled "MSRP" or not. Same goes for TVs and most other items that are more than a few dollars.



#36 OFFLINE   DR2420

DR2420

    New Member

  • Registered
  • 92 posts
  • LocationMichigan
Joined: Jun 12, 2012

Posted 19 June 2013 - 05:20 PM

I don't know how an average family income can afford to pay $100+/mo for just TV, which contiunes to get higher and higher by the year. I understand the theory of if you can't afford it, then don't get it.. But things have just gotten out of control. If they wanted to do away with credits and just have a standard flat rate for year 1 and year 2 and so on, that's fine, but they'd need to lower the prices. Lets be honest, DIRECTV is not hurting, they are doing pretty dang well. Most of these offers are just sitting there in the system, just waiting to be handed out, but they aren't just going to put them on there without you calling. It's there for everyone, whether you want to take the offer or not. As much as I love TV and watching my sports, I think the pricing is just outrageous and not worth $100+/mo. Some people just can't relate, I for one have a hard time accepting paying that much just for TV, if DIRECTV is willing to work with me a little bit, I'll keep it, if not I'll go where what's better financially for me. They'd lose a lot of customers if they weren't willing to work with the customers, with the high charges. This stuff is just getting completely out of control, I hate to see what it's going to be like 10 years from now.


  • joe58 likes this

#37 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 9,602 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 19 June 2013 - 05:23 PM

I don't know how an average family income can afford to pay $100+/mo for just TV, which contiunes to get higher and higher by the year. I understand the theory of if you can't afford it, then don't get it.. But things have just gotten out of control. If they wanted to do away with credits and just have a standard flat rate for year 1 and year 2 and so on, that's fine, but they'd need to lower the prices. Lets be honest, DIRECTV is not hurting, they are doing pretty dang well. Most of these offers are just sitting there in the system, just waiting to be handed out, but they aren't just going to put them on there without you calling. It's there for everyone, whether you want to take the offer or not. As much as I love TV and watching my sports, I think the pricing is just outrageous and not worth $100+/mo. Some people just can't relate, I for one have a hard time accepting paying that much just for TV, if DIRECTV is willing to work with me a little bit, I'll keep it, if not I'll go where what's better financially for me. They'd lose a lot of customers if they weren't willing to work with the customers, with the high charges. This stuff is just getting completely out of control, I hate to see what it's going to be like 10 years from now.


that is why DirecTV has different TV packages to suit different budgets.
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#38 OFFLINE   Volatility

Volatility

    Legend

  • Registered
  • 436 posts
Joined: May 22, 2010

Posted 19 June 2013 - 05:27 PM

I don't know how an average family income can afford to pay $100+/mo for just TV, which contiunes to get higher and higher by the year. I understand the theory of if you can't afford it, then don't get it.. But things have just gotten out of control. If they wanted to do away with credits and just have a standard flat rate for year 1 and year 2 and so on, that's fine, but they'd need to lower the prices. Lets be honest, DIRECTV is not hurting, they are doing pretty dang well. Most of these offers are just sitting there in the system, just waiting to be handed out, but they aren't just going to put them on there without you calling. It's there for everyone, whether you want to take the offer or not. As much as I love TV and watching my sports, I think the pricing is just outrageous and not worth $100+/mo. Some people just can't relate, I for one have a hard time accepting paying that much just for TV, if DIRECTV is willing to work with me a little bit, I'll keep it, if not I'll go where what's better financially for me. They'd lose a lot of customers if they weren't willing to work with the customers, with the high charges. This stuff is just getting completely out of control, I hate to see what it's going to be like 10 years from now.

Somewhat but not quite, discounts rely on your account history and other factors. Though I feel if you can not afford something then you should downsize what you have. Some of these customers are people who spend thousands of dollars a year buying stuff like cigarrettes but then gripe the bill is too high I can't afford it give me a discount. Prioritize your financial budget folks.


Edited by Volatility, 19 June 2013 - 05:33 PM.


#39 OFFLINE   DR2420

DR2420

    New Member

  • Registered
  • 92 posts
  • LocationMichigan
Joined: Jun 12, 2012

Posted 19 June 2013 - 05:34 PM

that is why DirecTV has different TV packages to suit different budgets.

 

That come with basically no channels.. lol.. All it takes is to like one main channel, like NHL Network and you are required to get pretty much the highest package.



#40 OFFLINE   DR2420

DR2420

    New Member

  • Registered
  • 92 posts
  • LocationMichigan
Joined: Jun 12, 2012

Posted 19 June 2013 - 05:35 PM

Somewhat but not quite, discounts rely on your account history and other factors. Though I feel if you can not afford something then you should downsize what you have. Some of these customers are people who spend thousands of dollars a year buying stuff like cigarrettes but then gripe the bill is too high I can't afford it give me a discount. Prioritize your financial budget folks.

 

Yeah, I know how it works.. I could have worded it better. Depends on a lot of factors but generally, if you pay your bill on time, they are going to have something for you. I'm sure the higher the package you have, the more receivers you have and all that makes a difference as well..






spam firewall