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Contract Coming up for renewal...suggestions?


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#51 OFFLINE   DR2420

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Posted 20 June 2013 - 12:33 PM

That must mean you have several extra receiver fees....probably someplace else people could save money if they needed to. 

 

I have 1 HR44-500 and 3 C41-700

 

I'm not complaining about the cost, yet. I'm a new customer, whose only had it for about 4 months.. 

 

Without discounts my setup would cost something like -

Choice Ultimate - $77.99

Advanced Receiver Monthly - $25

Receiver fees - $18

Tax - $1.44

 

Full price would be $122.43 - Without any movie channels or anything, I don't see the value I'm getting for that kind of money. My local Cable company just changed their policy within the last year (Charter Communications) and I think it would be a great model to go off of. They give you a year 1 and year 2 price and that's that.. But, they also incorporated a lot more value into their packages.. For example they have 3 packages to choose from - Charter Select, Charter Silver and Charter Gold, if you get the Charter Silver, which the regular price is $79.99, you get the basic and expanded basic, all TV taxes are already included in the price, (Free HD) and it also comes with HBO, Cinemax and Showtime.. Now, that in my opinion, is value for the money. Now, I still like DIRECTV more because I just don't care for Cable, I think the technology is way behind Satellite, but that is a good model to go off of in my opinion.. Here's the link to it - http://www.charter.com/tvpackages

 

So, at full price... With the Charter TV Silver with 4 HD DVR's at full price, I would be paying - $79.99 for Silver, $20 in receiver fees and $20 in DVR fees, so in total $119.99 with much more.. But I like my DIRECTV so it's not even in question, just showing an example of something DIRECTV could lead off of that could incorporate more value for the money, but some already believe they are getting enough value for the money so I guess it just depends who you talk to. 



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#52 OFFLINE   goinsleeper

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Posted 20 June 2013 - 01:37 PM

They say a fool and his money are soon parted.  I believe that if you don't try to get the best price on anything, including D*, you must be a fool.  There are some posters here that don't think people should negotiate.  I don't understand that logic.  If D* is willing to give out discounts and you don't take advantage of them, there's something wrong with you. What do you care that the product is devalued.

 

In the case of cars, one has to watch dealers carefully.  They put people through a system.  They offer you a discount, but further down the line, they've added some BS charge.  The finance guys are also pretty tricky.  It's up to you to stay on top of it until you sign on the dotted line. 

 

The point is, one can live paycheck to paycheck or one can have good financial sense.  It's not always about being able to afford something or not.  It's about how far you can make your dollar go.

I love the fallacy here.  "Tom is a boy.  Tom wears hats.  John is a boy.  John must also wear hats."

You say you feel people who do not negotiate are fools then say you can't comprehend why someone wouldn't negotiate.  I get where you're coming from that you would rather save money.  My point is just the integrity of one paying for what one wants, especially when it comes to a luxury.  I think most of this mindset comes from being an American.  I've had friends from overseas that don't grasp the concept of negotiating prices when it comes to a paid service, whether television or some form of contracted work.  If you were having an addition built onto your house, you'll be quoted a price.  I haven't met many(if any) contractors who negotiate that price.


Edited by goinsleeper, 20 June 2013 - 01:38 PM.

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#53 OFFLINE   goinsleeper

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Posted 20 June 2013 - 01:45 PM

 $79.99 for Silver

If that's the regular price and not the 1st or 2nd year price, that's pretty nice.  The only real downside I see with their setup is if the silver doesn't work for you and you need to drop to Charter Select, there's either a large difference in programming or there's not enough savings to matter.  I like the way it's packaged but I think they would do better to have more than 3 options for all customers.


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#54 OFFLINE   DR2420

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Posted 20 June 2013 - 01:56 PM

If that's the regular price and not the 1st or 2nd year price, that's pretty nice.  The only real downside I see with their setup is if the silver doesn't work for you and you need to drop to Charter Select, there's either a large difference in programming or there's not enough savings to matter.  I like the way it's packaged but I think they would do better to have more than 3 options for all customers.

 

Yeah, the $79.99 is the regular price. Since they bundle internet/telephone/TV it starts out at $109.97 (For Silver) for year one. Goes up $20 for year two ($129.97) and then goes to standard price, but that's for a bundle. Just depends on what all you want really. They don't offer a ton of options, I guess they just figure the three they have covers it. They also only have two internet speeds to choose from which is 30mbps or 100mbps, which I kind of wish they had more options.. But they want people getting fast speeds.. They did away with the discounts because they said all it did was cause problems and they wanted to make it more simplistic for everybody. 


Edited by DR2420, 20 June 2013 - 01:58 PM.


#55 OFFLINE   Volatility

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Posted 20 June 2013 - 02:05 PM

I don't smoke or drink so I get a discount, right. If you want to pay full price go right ahead but I intend to take every penny they will give me.

Doesn't matter. Totally not where I was going with that--I was pointing out the irony of people spending money on those type of things then going around griping they can not afford something as their tv bill as they do not know how to balance their wallet. Calling in for discounts can only go so far as that is a temporary solution. And I love how someone brought up negotating for a car because it is nothing like that really. As in X Amount of Months from now your negotiated price isn't going to end and the car payments are going to go up, no of course not, cause that is similar to what is going to happend when you call in and ask for discounts. I like negotating myself, I just do not see the point if that price is going to go up a couple of months from now. I had customers who called in wanting discounts and were pleased with me giving them 5 off for 3 months and I am like really? How are you living if you can not afford an extra 5.00 for 3 months? lol.

 

One thing I was thinking the company should do is give discounts for existing companies accross the board. Like a discount for all customers every other year or so.


Edited by Volatility, 20 June 2013 - 02:11 PM.


#56 OFFLINE   Bill Broderick

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Posted 21 June 2013 - 09:46 AM

One thing I was thinking the company should do is give discounts for existing companies accross the board. Like a discount for all customers every other year or so.

That's kind of what they tried a couple of years ago with "anniversary gifts".  The problem was (at least for me) that these "gifts" were for things that I didn't want or need.



#57 OFFLINE   dpeters11

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Posted 21 June 2013 - 09:52 AM

Right, like some got free Sunday Ticket and others got free Game Center. 



#58 OFFLINE   Volatility

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Posted 21 June 2013 - 12:41 PM

That's kind of what they tried a couple of years ago with "anniversary gifts". The problem was (at least for me) that these "gifts" were for things that I didn't want or need.

I was there when they did that and people would call in to swap it with something else. I didn't mean something like free sports package for 3 months, I meant a small base package discount everyone could enjoy. Though that's probably not plausible for the company lol.

Edited by Volatility, 21 June 2013 - 03:29 PM.


#59 OFFLINE   Rich

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Posted 21 June 2013 - 01:19 PM

While for some playing this "game" is ok, for others is not. at least for me

 

Does sound like a royal PITA.  

 

Rich



#60 OFFLINE   Rich

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Posted 21 June 2013 - 01:34 PM

Manufacturer's Suggested Retial Price.  How does that not matter?  D* has standard rates and the automotive industry does not(at least in this case).  They have a standard in which to start with then negotiating begins.  D* charges everyone in the country to same amount for the packages(excluding $2 regional sports fee) regardless of the cost of living in that area.

 

Ever try that at a Chevy dealership?  I did recently.  Looked at a Transverse ($41,000) and was told they don't haggle.  The price is what the sticker says.  Drove the Transverse and it is woefully underpowered.  Was told by the salesman that I was the first person to say that.  Great big SUV with a 6 in it.  GMC's Acadia is the same.  The GMC dealer seemed more willing to haggle, tho.  Can't imagine why they put sixes in them.

 

Rich



#61 OFFLINE   goinsleeper

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Posted 21 June 2013 - 03:23 PM

Ever try that at a Chevy dealership?  I did recently.  Looked at a Transverse ($41,000) and was told they don't haggle.  The price is what the sticker says.  Drove the Transverse and it is woefully underpowered.  Was told by the salesman that I was the first person to say that.  Great big SUV with a 6 in it.  GMC's Acadia is the same.  The GMC dealer seemed more willing to haggle, tho.  Can't imagine why they put sixes in them.

 

Rich

It's kinda funny how the business changes.  You see more and more automotive dealers saying they don't haggle then other companies who have set prices who are willing to haggle.  You can even haggle at places like Home Depot even though they have fixed prices.  The haggling takes more effort in that case, but you can do it.


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#62 OFFLINE   peds48

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Posted 21 June 2013 - 03:27 PM

You can even haggle at places like Home Depot even though they have fixed prices. The haggling takes more effort in that case, but you can do it.


But only if you buy in bulk, which is understandable
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#63 OFFLINE   Volatility

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Posted 21 June 2013 - 03:58 PM

But only if you buy in bulk, which is understandable

I am not true about Home Depot, but when I worked at Lowe's you could haggle the prices on the shelves even if you did not buy in bulk as long as you could prove you could get it cheaper elsewhere. But it had to be by the same manufacturer. Also you could negotiate the items on the discount rack they had when I worked at one. Or items that weren't selling could be negotatiated on. Pretty fun actually lol.

Edited by Volatility, 21 June 2013 - 03:59 PM.


#64 OFFLINE   peds48

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Posted 21 June 2013 - 04:32 PM

I am not true about Home Depot, but when I worked at Lowe's you could haggle the prices on the shelves even if you did not buy in bulk as long as you could prove you could get it cheaper elsewhere. .


That is called price match guarantee, which is offered in many big box stores. this is not "hagglin"
Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 

#65 OFFLINE   Volatility

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Posted 21 June 2013 - 04:44 PM

That is called price match guarantee, which is offered in many big box stores. this is not "hagglin"

It is somewhat but mostly the other stuff I typed. You only quoted a small portion of what I had :)

Edited by Volatility, 21 June 2013 - 06:11 PM.


#66 OFFLINE   ThomasM

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Posted 21 June 2013 - 06:21 PM

Why is it a good idea?  To save money?  I look for value in what I get.  If I don't find enough value to constitute the price, I don't subscribe to it.  If I do find the value in it, I pay for it.  I don't expect any company to pay part of my services for me.  For me, this is in all manors of life.

 

This concept was the way people and companies did business....in the 20th century.  Not anymore.

 

Everything is a "negotiation" today.  People negotiate deals on airline tickets, cars, satellite radio & TV, cell phones, major ticket purchases, etc.  Most major retailers have "price match" guarantees.  To sit back and just pay full price is no longer how it's done unless you are a millionaire or a CEO and have so much money you don't need to consider how much you spend.  In fact, I think companies "suggested retail price" takes into consideration that many customers won't be paying it.


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#67 OFFLINE   Volatility

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Posted 21 June 2013 - 07:57 PM

This concept was the way people and companies did business....in the 20th century.  Not anymore.

 

Everything is a "negotiation" today.  People negotiate deals on airline tickets, cars, satellite radio & TV, cell phones, major ticket purchases, etc.  Most major retailers have "price match" guarantees.  To sit back and just pay full price is no longer how it's done unless you are a millionaire or a CEO and have so much money you don't need to consider how much you spend.  In fact, I think companies "suggested retail price" takes into consideration that many customers won't be paying it.

I have to disagree with that as people in the high level income bracket, like millionaires, tend to be extremely cheap with how they spend their money as they want to stay rich so they hold onto their money best way they can. Alot of people who win the lottery end up going broke and worse than they were before because they do not understand money management.


Edited by Volatility, 21 June 2013 - 07:58 PM.


#68 OFFLINE   Rich

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Posted 22 June 2013 - 11:18 AM

I have to disagree with that as people in the high level income bracket, like millionaires, tend to be extremely cheap with how they spend their money as they want to stay rich so they hold onto their money best way they can. Alot of people who win the lottery end up going broke and worse than they were before because they do not understand money management.

 

I think you have a point there.  I'm extremely frugal, for the most part.  I wish my wife was.  I will say this:  I don't think being a millionaire is that big a distinction anymore.

 

Rich



#69 OFFLINE   DKNY330

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Posted 02 July 2013 - 05:13 AM

Have 2 months left before 24 month contract is up. Cable is calling me furiously and offering ridiculous deals, but I am happy with DirecTV. We have 5 HD DVR's and 3 HD boxes.
Any suggestions on negotiating new contract? New equipment I should be asking for, etc. Thanks


Finally took care of this and it's worth the call. $40 per month savings on what I currently have for one year plus NFL Sunday ticket Maxx free and getting Genie plus 3 Genie clients to replace some of what I have now and all including installation for free. I also decided to bundle and switch Internet and phone providers and will save an additional $15/mo on my DirecTV bill - will also save $20 with new Internet/phone with much higher speed. That's a total of $95/mo if you add up everything - TV, NFL Sunday and internet/phone. Rep from DirecTV was great, in fact beyond great and so easy to work with and all I had to do was ask. Happy to stay with DirecTV!

#70 OFFLINE   booboo

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Posted 02 July 2013 - 05:25 AM

If you want to upgrade to a newer receiver then call and talk to them. Don't give up if you don't get what you want the first call. Most of the time the first csr you talk to will not give you the best deal. If you don't want a new receiver then just stick with what you got. I can say that the Genie is worth the upgrade if you record a lot of shows. That's my 2 cents worth.
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#71 OFFLINE   palmgrower

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Posted 14 July 2013 - 09:50 AM

I'm a customer for only 2 years.

Internet bundle folks require me to disconnect from ATT uverse then reconnect thru Directv for my  ATT Uverse 24 meg service.

It took ATT 1 month and 7 service calls to get it right the last time, I'm afraid of the melee happening again. (The horror)

They lowered my bill $30 / month, no reduction in services, basically almost offset the NFL ST for this season. :righton:

It doesn't hurt to try, "customer service rep" Jim" was great.   :up:

"Bundled service rep" Britney is a deaf, ignorant, narcisistic !@#$%^ waste of oxygen. :down:


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