Anyone else having this problem?
A Dish Network Hopper and 2 Joeys were installed on 6/1/2013. After several telephone calls complaining and speaking with DISH Advanced Technical Services, they sent a retail technician out who changed out the cable ends, di-plexers, solenoids, re-aimed the dish, and replace the Hopper on 6/13/2013. The problem described below still remains. Therefore, it must be a software glitch between the Joeys and the Hopper.
The problem only presents itself in the 412 and 475 series of HD channels on the Joeys. Note that both these series of channels expand and collapse. The problem appears to be in the hyphenated channels i.e. 412-06, 412-29, 412-33, 475-02, etc.
The only way I can view a HD channel in these series using the Joeys is to select it from the guide!
If I channel up or down to these channels that are HD channels listed in the "MY HD Channels" in the guide, they appear in Standard Definition. How do I know this? The picture is the DISH Logo (when a channel is not broadcasting) or pillow-boxed around the sports program being broadcast at that time.
If I use the guide to select one of these channels, the non-broadcasting channels display the soccer ball, basketball, baseball, hockey puck screen which indicates HD. If I select the broadcast program from the guide or that was previously displayed in SD from the guide, the picture is then displayed in HD. If I channel down or up from a selected HD channel and return, the picture format reverts back to SD.
Again, when channeling up and down on the Joeys the picture is displayed in SD in these series of channels in the MY HD Channels menu guide or My Favorites (my created favorite list of HD channels only). The Hopper does not present this problem.
A technical service request has been filed, but until Dish recognizes this issue as a problem, they won't address it; they seem to have a problem replicating it. However, the retail installer admitted that his equipment does the same thing on these channels when he investigated my complaint.