HR24 (don't remember the suffix) had been a little erratic lately, stuttering during playback occasionally and on one occasion, went into a spontaneous reboot while watching something. Came home this evening, stuck on a blue screen "Checking Receiver Startup" or something like that. No response from front panel or remote. Waited about 20 minutes, no change, unplugged and plugged back in. Same outcome. Called in, did RBR per automated prompt, got to a screen "scanning" with a progress bar stuck on 0.01% and a note "14 errors found 0 errors fixed". The bar subsequently went to 0% with (3006) after it - error code? Spoke with a rep, frankly got the impression that he wanted me off the phone so he could get back to doing something else. He said it was doing an update (at 6 PM during game 7 of the NBA Finals, not that I care anyway?). Advised me to call back in a couple of hours if still having issues. Pity he didn't take me up on the offer of a bet that I'd be calling back.....
So, off I go for coffee with the dogs. get back, it's back up and running but has wiped all the recordings and "To Do" list. Called back in and the system recognised that I had called recently. I got more or less straight through to a rep who very quickly confirmed that the drive had dumped out. Replacement being dispatched. Camille in Oregon went over the usual steps (what to send back - apparently they want the power cord these days....I should send the other five I have as well!). She also explained that there was no charge and that it was a lease for lease replacement.
Summary - disappointing response from the first fellow, much better from Camille.