I wrote in last week because I could not get home access to set up no matter what I tried with my Uverse 2Wire 3800HGV-B and a Linksys EA6500 behind it. The ports were opened correctly and verified by canyouseeme. I was having some other issues with the EA6500 while I was trying to get everything working, got on a chat with Linksys and spent at least 3 hours after which time they were unable even to re-flash my firmware. Fed up, I ordered an ASUS RT-AC66U and finished setting up and installing it this morning. It is set up exactly the same way the EA6500 was. I reconnected to GenieGO, chose automatic setup, and it now says it has been successfully set up. The only difference is the substitution of the ASUS router for the Linksys. In the hopes of helping some others who may have a similar setup with the Uverse 2Wire residential gateway and a router behind them, here is what I needed to do:
The 2Wire is set up in DMZPlus mode which is supposed to open all applications to your WAN address which gives open port access from the 2Wire to your router. I had already done manual port forwarding on the ASUS to ports 8082 and 8083 for DTV before I connected it, but as I said I used the GenieGO automatic setup, so I'm not sure that the manual port forwarding was necessary. After switching the 2Wire DMZPlus settings from the Linksys to the ASUS, I had to reboot both the 2Wire and the ASUS for the changes to take effect. Before that I could not get canyouseeme to see any of my forwarded ports. As soon as I reset 2Wire and the router simultaneously, the ports were opened up.
I have no idea why the same setup on the EA6500 will not work, but I am wondering if a few others who have written in that are running a 2Wire and a Linksys router are having router issues.
Now as I am attempting further testing, the GenieGO on my PC keeps stopping working. Another problem to resolve!