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Guest Message by DevFuse

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software for new 211k install failure


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4 replies to this topic

#1 OFFLINE   Bill Fleming

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Posted 26 June 2013 - 10:28 PM

Hello:

 

I've just purchased a new 211k for my RV.  During installation software failed to complete downloading after about 25% progress. A message on the screen directed me to Dish trouble line phone number.  I called and was instructed to contact a retailer.  Is the issue mine or Dish?  If I was connected enough to start the download, it seems my King-Dome and receiver is working.  Where do I start?

 

Thanks, Bill

 

 



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#2 OFFLINE   gov

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Posted 26 June 2013 - 11:17 PM

Just grabbing at straws here, but did you have the jacks extended and the RV secured before the download?

 

Grabbing for another straw, did the AC cycle during the download, a voltage sag might have nailed it.

 

and the trifecta, good line of sight?  no nearby tree limbs and wind gusts?



#3 OFFLINE   Bill Fleming

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Posted 27 June 2013 - 08:44 AM

Hey!  Thanks for the input - all good, but the issue.  I can reboot the download and it fails at the same place each time.  I don't know if the problem is my equipment, etc., or something on Dish's side.  Calling Dish is a joke.  I get people that go through a checklist that ends with call a local retailer?



#4 OFFLINE   some guy

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Posted 27 June 2013 - 03:25 PM

I would hook it up to a non mobile dish and see if it works. You may need to go to retailer to do that.



#5 OFFLINE   P Smith

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Posted 27 June 2013 - 04:46 PM

Hey!  Thanks for the input - all good, but the issue.  I can reboot the download and it fails at the same place each time.  I don't know if the problem is my equipment, etc., or something on Dish's side.  Calling Dish is a joke.  I get people that go through a checklist that ends with call a local retailer?

what sats the dish pointing ? anyway check signals at 110W tp18 or 61.5W tp14 (where the FW spooling going)

if the signal is OK (green line), then you'll need to replace your 211k






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