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Geniego Streaming


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22 replies to this topic

#1 OFFLINE   larcar

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Posted 30 June 2013 - 05:00 AM

I recently had a Genie and Geniego installed by Directv.

I have a Samsung Galaxy Tab 10.1 with the Geniego app installed.

It see's the Genie and my 2 other HR24's and I can stream any recorded show to the tablet but it constantly buffers.

Not a fun way to watch on a tablet.

I loaded a 1 hour show on the tablet which took about 1 hour and 20 min and it plays fine with no buffering.

The installers had no idea why this is happening so they left.

I have searched for a possible solution but I can not find one.

Anyone have or had this problem and might know what's wrong?

Thanks, Larcar



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#2 OFFLINE   dennisj00

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Posted 30 June 2013 - 05:59 AM

I would suspect something in your wifi performance.



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#3 OFFLINE   larcar

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Posted 30 June 2013 - 06:44 AM

I would suspect something in your wifi performance.

Everything else I stream on the tablet like directv everywhere, youtube, wimp, etc. all play fine without buffering.

Just streaming dvr programs from the geniego buffers?



#4 OFFLINE   dennisj00

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Posted 30 June 2013 - 07:23 AM

Try borrowing another tablet or phone. . . I don't have any android devices but all our iPads / iPhones have no problem.



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DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#5 OFFLINE   larcar

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Posted 30 June 2013 - 11:31 AM

Try borrowing another tablet or phone. . . I don't have any android devices but all our iPads / iPhones have no problem.

I tried on my wife's iphone 4 it buffers also.



#6 OFFLINE   dennisj00

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Posted 30 June 2013 - 11:48 AM

Can you try the PC or MAC client on a Wired connection?   Also, if you haven't, do a 30 second reset on the geniego.

 

And when you say 'buffers', I'm assuming you're seeing stops / pauses in video / audio.   That would indicate a network problem - either wifi or wired.  Also try another port on your switch or router.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#7 OFFLINE   larcar

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Posted 30 June 2013 - 01:21 PM

Can you try the PC or MAC client on a Wired connection?   Also, if you haven't, do a 30 second reset on the geniego.

 

And when you say 'buffers', I'm assuming you're seeing stops / pauses in video / audio.   That would indicate a network problem - either wifi or wired.  Also try another port on your switch or router.

Yes stop/pause for about 10 seconds plays for about a minute then stops again over and over.

Did a 30 sec reset on the geniego and switched to another port and it still buffers.

Tried the geniego app on my pc which is wired to router and it does the same thing.

So it looks like I have a network problem that I have no idea how to fix?

Possible defective geniego?

By the way thanks for your help so far!



#8 OFFLINE   larcar

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Posted 30 June 2013 - 01:58 PM

Yes stop/pause for about 10 seconds plays for about a minute then stops again over and over.

Did a 30 sec reset on the geniego and switched to another port and it still buffers.

Tried the geniego app on my pc which is wired to router and it does the same thing.

So it looks like I have a network problem that I have no idea how to fix?

Possible defective geniego?

By the way thanks for your help so far!

I should also say I have zero problems with anything else on my network which include other wireless and wired devices such as dvr on demand, game consoles, wireless laptop, my wireless tablet except for the geniego streaming.



#9 OFFLINE   dennisj00

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Posted 30 June 2013 - 03:04 PM

Give us a little more about your network configuration. . . router, dvr list and how connected, geniego, wireless, etc.

 

Also, you might try a 2+ ( give it 3) minute complete reset of geniego.

 

Edit:  I also must add, what kind of Ethernet connections do you have?  If they're custom made, somebody could have missed the pairing and that really affects video bandwidth.



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My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#10 OFFLINE   peds48

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Posted 30 June 2013 - 06:05 PM

If you have the HR44 connected wirelessly, you might to try to hard wired to your router
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#11 OFFLINE   larcar

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Posted 02 July 2013 - 05:39 AM

If you have the HR44 connected wirelessly, you might to try to hard wired to your router

I hard wired the hr44 and so is the geniego. My tablet will stream a recording from the 44 and it plays without buffering. But now I can see the recording list of the 2 hr24's and if I try to play from either of the 24's the geniego app says your hd dvr is currently busy and cannot support streaming please try again later. I keep trying with same results. I guess the 44 hard wired now must keep recordings from playing off either 24's?



#12 OFFLINE   larcar

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Posted 02 July 2013 - 05:43 AM

Give us a little more about your network configuration. . . router, dvr list and how connected, geniego, wireless, etc.

 

Also, you might try a 2+ ( give it 3) minute complete reset of geniego.

 

Edit:  I also must add, what kind of Ethernet connections do you have?  If they're custom made, somebody could have missed the pairing and that really affects video bandwidth.

Westell 7500 provided by CenturyTel 2 hr24's 1 hr44 all connected with whole home with the 44 connected wireless. No custom made Ethernet connections. Please see my other post about hard wiring the hr44.



#13 OFFLINE   dennisj00

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Posted 02 July 2013 - 05:49 AM

That is at least some progress.  There is a known problem with the HR24-500 and geniego.  For some reason, the dvr is ignoring the geniego request and the client shows it as busy.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#14 OFFLINE   larcar

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Posted 02 July 2013 - 06:06 AM

That is at least some progress.  There is a known problem with the HR24-500 and geniego.  For some reason, the dvr is ignoring the geniego request and the client shows it as busy.

I tried a recording from the other hr24 and it will play BUT it buffers! So hooked up this way the genie will play a recording without buffering, 1 hr24 will not play and the other h424 will play but buffers. Maybe I will call directv and see if they have an answer. Thanks for your help.



#15 OFFLINE   dennisj00

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Posted 02 July 2013 - 06:13 AM

What are the models of your HR24s?  Let us know what they say.



Spending to stimulate the economy as fast as the credit cards will allow!

My Setup / Weather at Lake Norman!/ Boathouse BEES
DLB, MRV, nomad, HDGUI are HERE! . . . We're DONE!


#16 OFFLINE   larcar

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Posted 02 July 2013 - 06:57 AM

What are the models of your HR24s?  Let us know what they say.

Both are hr24 -500. I am on the phone with directv geniego support they are trying to figure out what may be wrong. I will update when done.



#17 OFFLINE   larcar

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Posted 02 July 2013 - 07:36 AM

Both are hr24 -500. I am on the phone with directv geniego support they are trying to figure out what may be wrong. I will update when done.

Directv will get back to me and assured me they will get it to work but may take some time with geniego specialists looking into it. They will call back when they have an answer. 



#18 OFFLINE   Stuart Sweet

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Posted 02 July 2013 - 07:50 AM

If they told you they will get it to work, they are lying. That tablet isn't on the list of supported devices so I don't see how they could make a promise like that.
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#19 OFFLINE   larcar

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Posted 02 July 2013 - 01:54 PM

If they told you they will get it to work, they are lying. That tablet isn't on the list of supported devices so I don't see how they could make a promise like that.

The link to the geniego app on directv's geniego page does list my Samsung Galaxy Tab 10.1 as a compatible device in the list of android devices.

I will just have to wait and see what they come up with.



#20 OFFLINE   NR4P

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Posted 02 July 2013 - 06:04 PM

As dennisj00 mentioned, there is a known issue with the HR24-500's and GenieGO.

 

For the sake of testing something, can you power down the HR24's, then disconnect the coax from each so they have no network connection.  Do a 30 sec reset of the GenieGO box.   Wait till you have all 3 blue lights again.

Then try streaming a show to the Tablet or iphone from the HR44.   Any difference in performance?






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