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Directv Policy/Legal Issue


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54 replies to this topic

#51 OFFLINE   miggo

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Posted 05 July 2013 - 04:28 AM

Fwiw, I just did the same thing with my HR20. Got a 3d TV and needed a 3d capable receiver. They just sent it to me and told me to keep the HR20.

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#52 OFFLINE   unixguru

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Posted 05 July 2013 - 10:07 AM

Good news for me.

 

As it turns out, for me, in this situation, directv does NOT want my h20 back.  I get to keep it.  The rep and I do not know whether this is because of a change in directv's stance or simply an exception granted to me.  The rep said that the prior note was "written in stone" and therefore applies and would be honored by directv.  They will never put a claim in for this box.

 

Happy me.

 

Thanks everybody for the conversation.  Case Closed.

 

Of course it's up to you to trust or not trust DirecTV.  IMO, written in stone in their computer and what a CSR says don't mean anything legally.  (No doubt there is fine print somewhere that says as much.)

 

However, I agree that from a practical perspective you are in the clear.  I sent mine to recycling (after waiting 9 months or so).

 

Why is it so hard for DirecTV to send a letter in snail mail?  Simply state that the model/serial has been permanently deactivated and that, as the owner of the device, DirecTV instructs the consumer to dispose of it - preferably using the recycling service identified by DirecTV.  IANAL but that seems to be the minimum that would be legally required to void the lease terms.



#53 OFFLINE   ThomasM

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Posted 05 July 2013 - 05:11 PM

 

I do not know why so many people make a big deal out of a 2 year contract. If you have had it for 2 years you probably are not going to leave and time goes by really fast. I have been with them since 1996. Whether what I want triggers a new contract or not never enters into the conversations I have with them.

 

With technology (and offers from competitors) changing at a rapid pace some people (me) don't want to be locked in to a subscription TV provider for 2 years.  This is also why MANY folks are dumping contract cell phone plans and going no-contract.

 

DirecTV's habit of really jacking up the monthly fee every year also is a reason not to be locked in.

 

Another factor is the shaky job situation.  A lot of people would not be able to continue DirecTV (or pay an ETF) if they lost their job so they do not want to be put in that position.

 

I have been with them for 13 years but I still don't want a new 2 year commitment and don't plan on getting one for any reason.


3LNB Phase III Dish * 2-R15-300 * R22-200 * D12-100 * DirecTV Subscriber since Y2K


#54 OFFLINE   Bill Broderick

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Posted 05 July 2013 - 07:07 PM

The rep said that the prior note was "written in stone" and therefore applies and would be honored by directv.  They will never put a claim in for this box.

 

The only thing that it ever "written in stone" is writing that is in your possession.  Personally, I would contact DirecTV's Office of the President (this is not really the president's office.  It's a high level customer service group).

 

They will likely email you back with something that can then be considered "written in stone".



#55 OFFLINE   inkahauts

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Posted 05 July 2013 - 07:39 PM

Good news for me.

 

As it turns out, for me, in this situation, directv does NOT want my h20 back.  I get to keep it.  The rep and I do not know whether this is because of a change in directv's stance or simply an exception granted to me.  The rep said that the prior note was "written in stone" and therefore applies and would be honored by directv.  They will never put a claim in for this box.

 

Happy me.

 

Thanks everybody for the conversation.  Case Closed.

 

Again, I suggest you call the access card department, make sure they show it as owned and able to be sold.  if they do, your good.  if not, don't.  The access card department is the ONLY department I would believe about that.






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