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Guest Message by DevFuse

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hopper w/sling internet connection problems

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2 replies to this topic

#1 OFFLINE   john payne

john payne


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Joined: Apr 23, 2009

Posted 05 July 2013 - 12:07 PM

i have hopper with sling and a few joeys. I have it connected to my wireless router. The internet features have never worked since I have had the system installed (3 months). I've just never got around to trying to fix it. I have went in and reset the network connection and reconnected. It shows it is connected, but when I try on demand or ppv it gives me the error message that basically says Im not connected. Any ideas guys? tia

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#2 OFFLINE   some guy

some guy


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Joined: Oct 26, 2012

Posted 08 July 2013 - 12:36 PM

Can you hard wire the Hopper to the router to verify that it works directly? Are you seeing the 789 message?

#3 OFFLINE   Mike.H_DISHNetwork



  • DISH Representative
  • 239 posts
Joined: Feb 01, 2011

Posted 10 July 2013 - 08:39 AM

I know this can be frustrating and I want to check some things with you. With the broadband connected to the Hopper, reset the Hopper for 10 seconds. Unplug the modem and router if you have one for 10 seconds and plug it back in.

Make sure the modem and router DSL light is steady green and the internet light steady green or flashing green. If you’re getting a red light, please contact your ISP. If you need further assistance please PM me with the phone number.


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