I can help you with the i38hg. That's what's blocking those ports. You need to forward them to the public internet. First let me warn you, its a pain in the butt. Sometimes you have to SAVE the settings multiple times before they stay. And you need the i38hg password.
You will log into the i38hg via 192.168.1.254
Go to Settings/Broadband section and write down your public IP address
Go to the Firewall section
Go to the Pinhole subsection
Select Home system (careful this one I missed first few tries, be sure to select it )
Go and ADD a Nomad Application
Once you are there you need the PW to go further and save it.
Forward the ports 8082 and 8083 to the Pubic IP address.
You should then be able to go to the Firewall/status screen and see the attached screenshot.
Its very odd that you must forward to the Public address here and I don't have a static address but this has worked flawlessly for a while.
BTW I have a separate Netgear router attached and for that I had to forward the ports to the Nomad Reserved DHCP reservation. Strange combination but it works. If you have a separate router, you need to get both right.
I did all of that, with both of the router/modem combo's I had, or at least I thought I did.
I will have to check on the home system thing when I get home though. I am not sure about that one. And since you are sure to point that out, I may not have done so. But nonetheless, I port forwarded the two ports on two separate pinhole exceptions, but it still will not work. The guy at tech support called again last night and told me to uninstall the entire setup and start over and do a 30 sec. reboot of the Geniego. Well in doing that, all it did was change the port numbers. So I had to go in again and add two additional port forwarding sections. If I was at home right now I would post a pic of what mine looks like but it looks nearly identical to what you have.
Once that is done, is there anything special I have to do from outside the home to connect? I have been able to see everything inside the house, but when I get to work, nothing.
The question I have is this, Under System Info on my phone, when I am here at work, shows the proper IP address that is assigned to my GenieGo, and the Serial number is correct, but network has what looks like 2 different ports that are nowhere close to what I have ported. I will likely get another call tonight, as I am about to call them from work and see what they tell me, then wait to hear back from them at home. The frustrating thing about all of this is that I cannot check it from the house. Everything works in the house. I have to go somewhere with wireless just to check it. HAHA. I should be reimbursed for all this hassle.
It's looking like I am going to have to go purchase a whole separate router by itself to get this to work at all. I am losing faith in the directv tech support guys on this. None of them seem to have any idea what is going on.
Edited by killerdc, 01 August 2013 - 01:57 PM.