I am unable to connect outside of the house either. When they first came and installed it, it took them 3 technicians and hours on end to get it to even show up on my in network app. That was July 6th. Since that day, I have never been able to see it from outside the home. Also, when they first came to install, I had ATT DSL with the 2Wire 2701HG-B modem/router. Since then I have updated to Uverse and now have a 2Wire I38HG. The issue that I have is the same however. I can see all of my recorded shows when I am on my own network, but cannot get my laptop, tablet, phones, etc... to see the geniego from outside the home.
Anyone else have an issue? Or can you help me with mine?
I can help you with the i38hg. That's what's blocking those ports. You need to forward them to the public internet. First let me warn you, its a pain in the butt. Sometimes you have to SAVE the settings multiple times before they stay. And you need the i38hg password.
You will log into the i38hg via 192.168.1.254
Go to Settings/Broadband section and write down your public IP address
Go to the Firewall section
Go to the Pinhole subsection
Select Home system (careful this one I missed first few tries, be sure to select it )
Go and ADD a Nomad Application
Once you are there you need the PW to go further and save it.
Forward the ports 8082 and 8083 to the Pubic IP address.
You should then be able to go to the Firewall/status screen and see the attached screenshot.
Its very odd that you must forward to the Public address here and I don't have a static address but this has worked flawlessly for a while.
BTW I have a separate Netgear router attached and for that I had to forward the ports to the Nomad Reserved DHCP reservation. Strange combination but it works. If you have a separate router, you need to get both right.