Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

HR44 not showing up on iPad, iPhone, Mac (both DT apps & GenieGo apps)

HR44 GenieGo Genie iOS iPad iPhone Mac

  • Please log in to reply
14 replies to this topic

#1 OFFLINE   elmerPHuD

elmerPHuD

    New Member

  • Registered
  • 4 posts
  • LocationJackson, TN
Joined: Jul 13, 2013

Posted 13 July 2013 - 09:42 AM

Hi everyone. HR44 and GenieGo were installed yesterday. Installer used the DECA broadband device, which has a CAT5 running to my Airport router. There is also a CAT5 running from the GenieGo device to the Airport router. The HR44 is not directly connected to the router.

 

When I try to use the Directv app on the iPad - "No Connected Receivers Found. Please verify the connection to your home Wi-Fi network."

When I go to the Receiver Control settings panel on the app, there is nothing listed under "Receivers available on your network".

 

When I try to use the Direct app on the iPhone - "Receiver Error - Your account receiver list could not be downloaded".

 

When I try to use the GenieGo app on my Mac and my iPhone, both say "Unable to add your device. You are missing one or more system requirements to activate your GenieGo".

 

I have tried disconnecting the DECA device, and connecting the HR44 directly to the router. Turned off wifi on my Airport, reset the HR44, and still no luck. I put in all back the way the installer had it connected.

 

So to summarize, GenieGo and all Directv apps are not working for me.

 

Any ideas? Thanks.

 

If this is a repeat topic, please direct me to where I need to post. I tried to be diligent in making sure it is not a duplicate.



...Ads Help To Support This SIte...

#2 OFFLINE   PK6301

PK6301

    Legend

  • DBSTalk Club
  • 315 posts
  • LocationErie, PA
Joined: May 16, 2012

Posted 13 July 2013 - 09:48 AM

Go into settings..Is your DVR set to allow access to external devices? Allow access across the board..then try to use the apps again.

Sent from my GT-P3113 using DBSTalk mobile app



#3 OFFLINE   elmerPHuD

elmerPHuD

    New Member

  • Topic Starter
  • Registered
  • 4 posts
  • LocationJackson, TN
Joined: Jul 13, 2013

Posted 13 July 2013 - 10:10 AM

Go into settings..Is your DVR set to allow access to external devices? Allow access across the board..then try to use the apps again.

Sent from my GT-P3113 using DBSTalk mobile app

Thanks PK6301. Here is a pic of my settings. Is this what you mean? If so, it still is not working. But thanks for the suggestion.

 

IMG_4868c.png



#4 OFFLINE   wingrider01

wingrider01

    Hall Of Fame

  • Registered
  • 1,764 posts
Joined: Sep 09, 2005

Posted 13 July 2013 - 10:51 AM

check in the system info page that the HR44 has a IP address that matches your network configuration, then go into network setup and run Test Network, see if they both pass.



#5 OFFLINE   elmerPHuD

elmerPHuD

    New Member

  • Topic Starter
  • Registered
  • 4 posts
  • LocationJackson, TN
Joined: Jul 13, 2013

Posted 13 July 2013 - 10:57 AM

check in the system info page that the HR44 has a IP address that matches your network configuration, then go into network setup and run Test Network, see if they both pass.

Sorry wingrider01, but you will have to explain to me what you mean by "that matches your network configuration."

 

Just a bit more info. Under the equipment section on the directv website, its says that my receiver is not connected to the internet. Also when I try to setup recording from the website, the site says it is unavailable.



#6 OFFLINE   Laxguy

Laxguy

    Fortuna! Fameux des Halles

  • DBSTalk Club
  • 11,922 posts
  • LocationWinters, California
Joined: Dec 02, 2010

Posted 13 July 2013 - 11:05 AM

It might be easier for you to go through Network setup manually. No need to change anything, but it sometimes connects.


"Laxguy" means a guy who loves lacrosse.

#7 OFFLINE   elmerPHuD

elmerPHuD

    New Member

  • Topic Starter
  • Registered
  • 4 posts
  • LocationJackson, TN
Joined: Jul 13, 2013

Posted 13 July 2013 - 11:38 AM

Here is what my Network area under the Test & Info page looks like

 

IMG_4869c.png



#8 OFFLINE   Starrbuck

Starrbuck

    Legend

  • Registered
  • 156 posts
  • LocationDFW, TX
Joined: Jun 25, 2004

Posted 14 July 2013 - 06:57 AM

Looks like you need to connect the HR44 to your network, either wirelessly or via ethernet.


*** DirecTV customer since 2004 ***

 

HR44-700 (2TB) + AM-21 -> Panasonic TC-PST60 Series 60" Plasma

HR24-500 (2TB) -> Samsung 6000 Series 55" LED

C41-700 & C41-500

 


#9 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,253 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 14 July 2013 - 09:11 AM

Looks like you need to connect the HR44 to your network, either wirelessly or via ethernet.

According to the OP's settings, it is connected to their home network. Airports use the 10.1.x.x range for the home network, which is what the OP's settings show. The Wireless setting is whether the HR44's wireless settings are configured to connect to the network. The Ethernet setting is whether an ethernet cable is directly connected to the HR44. The MoCA Network setting shows that it is using the coax to connect to other devices and the DECA the OP has installed is connecting the HR44 back to their home network.


- Merg

Sent from my iPad using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#10 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,253 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 14 July 2013 - 09:14 AM

Here is what my Network area under the Test & Info page looks like

Posted Image


Try connecting to YouTube via the HR44. Perform a Smart Search and select YouTube from the results. See if it will playback a video. If it does, your HR44 is connecting to your network and is seeing the Internet just fine. Let us know about that and we'll go from there.

You can also try Laxguy's suggestion of resetting the network setup to see if things start to work correctly.


- Merg

Sent from my iPad using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#11 OFFLINE   Starrbuck

Starrbuck

    Legend

  • Registered
  • 156 posts
  • LocationDFW, TX
Joined: Jun 25, 2004

Posted 14 July 2013 - 09:33 PM

According to the OP's settings, it is connected to their home network.

 

If Wireless and Ethernet both say they are not connected/configured, I don't see how, unless there is another device on the MoCA network that it is connecting thru.  My HR44 is connected to my network via the ethernet port and works great.


*** DirecTV customer since 2004 ***

 

HR44-700 (2TB) + AM-21 -> Panasonic TC-PST60 Series 60" Plasma

HR24-500 (2TB) -> Samsung 6000 Series 55" LED

C41-700 & C41-500

 


#12 OFFLINE   The Merg

The Merg

    1*

  • Registered
  • 10,253 posts
  • LocationNorthern VA
Joined: Jun 24, 2007

Posted 14 July 2013 - 09:37 PM

If Wireless and Ethernet both say they are not connected/configured, I don't see how, unless there is another device on the MoCA network that it is connecting thru. My HR44 is connected to my network via the ethernet port and works great.


The OP's first post stated that the installer hooked up a DECA, which would be how to connect the MoCA network to the home network.


- Merg

Sent from my iPad using DBSTalk mobile app

Today's problems don't worry me, I haven't solved yesterday's yet.

SlimLine-3 Dish w/ SWM16 (HD Service / WHDVR) / Full Setup
HR34-700 / Panasonic TC-P50G25 HDTV / HDMI / Networked - DECA / Family Room
HR44-700 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom

HR24-100 / Samsung HCM5525W HDTV / Component / Networked - DECA / Bedroom


#13 OFFLINE   Starrbuck

Starrbuck

    Legend

  • Registered
  • 156 posts
  • LocationDFW, TX
Joined: Jun 25, 2004

Posted 15 July 2013 - 08:27 PM

The OP's first post stated that the installer hooked up a DECA, which would be how to connect the MoCA network to the home network.


- Merg

Sent from my iPad using DBSTalk mobile app

 

Fascinating!!!


*** DirecTV customer since 2004 ***

 

HR44-700 (2TB) + AM-21 -> Panasonic TC-PST60 Series 60" Plasma

HR24-500 (2TB) -> Samsung 6000 Series 55" LED

C41-700 & C41-500

 


#14 OFFLINE   joshjr

joshjr

    Hall Of Fame

  • DBSTalk Club
  • 4,349 posts
  • LocationNE Oklahoma
Joined: Aug 02, 2008

Posted 16 July 2013 - 09:28 AM

Anyone know if the newer version 2.5.2 works on jailbroken phones with xcon still?  Would rather know before updating this time.


Directv & Sunday Ticket Sub Since 8/19/2008
HR24-200 Leased, HR24-200 Owned, R22-200 Owned, HR22-100 Owned, HR22-100 Owned, HR34-700 Leased. 5 LNB Setup W/SWM 16 Switch
Sony KDL-46HX800

#15 OFFLINE   peds48

peds48

    🙈🙉🙊📡

  • DBSTalk Club
  • 10,174 posts
  • LocationLong Island, NY
Joined: Jan 10, 2008

Posted 18 July 2013 - 12:52 PM

Anyone know if the newer version 2.5.2 works on jailbroken phones with xcon still?  Would rather know before updating this time.

Yes


Here’s to the crazy ones.
The misfits. The rebels.
The the troublemakers.
The round pegs in the square holes.

The ones who see things different.
They’re not fond of rules, and they have no respect for the status quo.


Think Differently 





Also tagged with one or more of these keywords: HR44, GenieGo, Genie, iOS, iPad, iPhone, Mac

spam firewall