Hi everyone. HR44 and GenieGo were installed yesterday. Installer used the DECA broadband device, which has a CAT5 running to my Airport router. There is also a CAT5 running from the GenieGo device to the Airport router. The HR44 is not directly connected to the router.
When I try to use the Directv app on the iPad - "No Connected Receivers Found. Please verify the connection to your home Wi-Fi network."
When I go to the Receiver Control settings panel on the app, there is nothing listed under "Receivers available on your network".
When I try to use the Direct app on the iPhone - "Receiver Error - Your account receiver list could not be downloaded".
When I try to use the GenieGo app on my Mac and my iPhone, both say "Unable to add your device. You are missing one or more system requirements to activate your GenieGo".
I have tried disconnecting the DECA device, and connecting the HR44 directly to the router. Turned off wifi on my Airport, reset the HR44, and still no luck. I put in all back the way the installer had it connected.
So to summarize, GenieGo and all Directv apps are not working for me.
Any ideas? Thanks.
If this is a repeat topic, please direct me to where I need to post. I tried to be diligent in making sure it is not a duplicate.