I guess I need to get one of you guys to call in for me.
14-year subscriber, with old grand-fathered Total Choice, and HBO, and the bill is $125 a month. It went up $20 last year with the March price increases ($3 TC, $2 HBO, $3 DVR, $2 reg sports fee) and the HD fee added on a few months later after 2 years of being waived. Dropping HBO was my back-up plan if they couldn't offer anything.
I was polite, didn't threaten to cancel my service, blamed the program providers for the price increase, and asked them to help me reduce my bill. I had to spend nearly 30 mins on the phone, and talk with two agents. There was no way either one would give me another 12 months without the HD fee. There was no offer of a generalized $xx off for 3/6/12/months. They did use the phrase "because you've been such a loyal customer, let me see what we can do for you", and the best was to subscribe me to Showtime or Starz for $12 a month (because its lower than the $18 for HBO!! - I declined), or a special offer on Cinemax for $6 a month, which I also declined. Having already spent a couple of nights working the programming grids, I knew I didn't want to downgrade from Total Choice, so HBO bit the dust. I was informed that if I called to re-subscribe to HBO, there was a $5 a month discount on HBO. That's not tempting enough - esp if it takes another 30 mins on the phone!
I lost an MPG receiver before Christmas and decided not get the D12 swap, so that also saves me $6 a month. So that and dropping HBO almost gets me to the goal of saving $25 a month. If they'd played ball, I was going to enquire about a HD receiver to replace the MPG SD one to see some of the HD-only sports channels - although just before I called I tried adding it to my cart and that was back to $99 (no loyalty discount - should have grabbed it 6 months ago when I saw it for free)
Maybe its because I'm hanging on to Total Choice that they didn't want to help. Or did I wait too long - 2014 and a new "no freebies" policy. Or do you just need to have a $200 a month bill to get any help? I guess when we move, I'll cancel and resubscribe under my wife's name at the new location and get every new-customer discount going.