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Anyone call DirecTV and reduce their bill? Share stats here!

negotiate price

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552 replies to this topic

#426 OFFLINE   acostapimps

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Posted 20 September 2014 - 08:21 PM

Credits are just courtesy for being a loyal customer, so no commitment there

On the other hand,  accepting a upgrade Genie,HD DVR etc.. will trigger 24 months commitment,  so the CSR was lying if they told you otherwise,  unless it's a defective receiver for a replacement,  than it's $20 plus tax for shipping,  free with Protection Plan.


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#427 OFFLINE   strongma

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Posted 21 September 2014 - 12:23 PM

I just did this with DirecTV.  We have been a customer for almost 3 years and basically have the highest plan you can get (premier) with the basic NFL Sunday Ticket and all premium channels (no porno stuff though).  We have (1) Genie DVR box (HR-44), (2) regular DVR box's (HR-22) and (1) Samsung RVU client TV, so we basically have 4 boxes/devices. Our current contract is up in June of 2015 as it was extended when we moved.

 

We currently pay $219 a month as most of our discounts have now expired.  A few moments ago I called DirecTV to cancel and switch to COX.  I was then offered a much better deal without extending or changing our current contract.  Here's what we got:

 

- Upgrade from NFL Sunday Ticket to the NFL Sunday Ticket MAX + upgrade.  We were given 50% off this package.

- $40 dollars off all premium channels for four months.  We were told to call back after four months and we will likely be able to get another discount.

- $20 dollars off our bill for 12 months.

 

Our new bill is now down from $219 to $159 for the next four months and then $199 after that, though we should get another discount in four months when we call back.

 

Hope this info helps!

 

 

- One other note:  We had an old Genie HR-34 that broke this past July (2014).  It was replaced by a newer HR-44 under warranty (for free by a technician on site, we have the basic protection plan).  According to the technician, allowing DirecTV to give us the newer box would NOT extend our contract, I also found this to be true when I read the fine print on DirecTV's website.  Here's the rub.. our contract was extended.  Luckily I caught this error and called DirecTV to fix the problem.  It has been fixed (I didn't get any hassle).  So... if you get an upgrade under warranty (protection plan) make sure that your contract is not accidentally extended.


Edited by strongma, 21 September 2014 - 12:55 PM.


#428 OFFLINE   Holydoc

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Posted 21 September 2014 - 01:20 PM

I stopped reading this thread back in April or May when it seemed like most people were getting shot down. I'm a 10-year customer and I've gotten plenty of discounts and credits in the past, so it seemed like a case of all good things coming to an end.

 

Regardless, I decided to call D* since I was about 30-60 days away from the end of my most recent contract.

 

Usual routine. Said "Cancel" at the prompt, etc., etc.  I got connected almost immediately. The people in the retention department now label themselves as "Resolution Specialists".

 

Anyway, I was offered the following:

  • $20 / 12 months credit
  • $10 / 12 months credit -- Advanced DVR
  • $5 / 24 months credit

No additional commitment for the above.

 

Was also offered Sunday Ticket for free with 1-year commitment. I was about to pull the trigger when my cell phone dropped the call as I drove through a dead spot.

 

Called back, got the same deal but was also given the following:

  • 12 months Showtime/TMC    --- Automatically drops off. No need to cancel.
  • 6 months HD Extra Pack       --- Automatically drops off. No need to cancel.

Thought about it for a few minutes and accepted the offer. I don't need any new equipment right now, so I don't mind committing for another year. Maybe this time next year there will be some compelling new toys on offer.

 

Phl,

 

Thank you for your post.  Our bill had a charge for Showtime (suppose to be free for 3 months) and our $10 HD credit had been removed.  We called to actually cancel our service and was offered the same deal as you. 

 

These posts did actually help Directv keep a long time customer by correcting their error and compensating us.



#429 OFFLINE   nuspieds

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Posted 21 September 2014 - 01:58 PM

I called and told them that as a long-time customer (15 years) with Sunday Ticket Max and top programming package that I needed to have a discount.

 

They gave me $15 off for the next 15 months.



#430 OFFLINE   mrro82

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Posted 24 September 2014 - 05:50 AM

We have the premier package and have credits that have run out and our bill would have gone up too around $185/month starting next month. I called 3 times over 3 days to get my bill down at least $50 or we would have to switch to U-verse or downgrade. The best they could do was $5 off HBO on one call and $5 off starz on another. Declined both and downgraded to ultimate. Pretty disappointed but looking back we got ST Max half off and a free genie go when we got our ST deal. I'll probably try again in a few months. I'll miss the series we watched on the movie channels but they aren't worth the extra $48 or so a month.

I almost went to U-verse as the bundle with Internet would have saved us a bit of money the first year. Doing the math after that first year is how I got to the $50 mark I needed to trim from the DirecTV bill.

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#431 OFFLINE   WestDC

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Posted 24 September 2014 - 06:04 AM

No matter What outfit you go with -you will always save money the first year - Then after that you are just another Sheep to be Shorn 


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#432 OFFLINE   FlyingBoat

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Posted 24 September 2014 - 08:10 PM

I have 3 HR24's, been with D* 4 yrs. So 2 years w/o commitment. I am on the Choice Extra Classic.

 

I just called in and got

ST - Free

Genie

GenieToGo

$5 off per month for 24 months.

$100 Visa GC.

 

So not much for discount, but I am only paying $91/month right now. Dish/Comcast looked to be more than that, and with this deal I will end up having ability to record 9 programs. Didn't really want to switch and have wife need to learn something new. I wanted ST, so this works out good enough.

 

ST/Visa GC would have taken 12 month commit, of course with Genie it is 24 month. I think one of my HR24's is starting to go with the waiting to cool down message, so I am going to swap that one for the Genie and keep the other two.

 

Edit: Installation today and I was able to get the guy to go back out to his truck to get an HR44 when at first he said he didn't have any. So glad for that! Had to get to the point where I said then I was going to reschedule and he said he was going to check if anyone else had one.

 

Also decided to keep my 3rd HR24 instead of swap it. It costs me just $6/month more to keep it and leaves me with 11 recorders! Also allows me to setup slingbox out to a couple of my kids if I want to without tieing up a receiver. 

 

I also have the GTG which could be good enough to watch on my phone/ipad but doesn't sound like good enough quality to watch on remote TV.

 

I am not sure I needed it but I started ProtPlan as well so I could have the HR24 replaced if it keeps acting up. Thought I might have needed it for the dish align as well, though it as well was likely covered in the genie install. The guy did need to do some work with wiring because I needed a 16SWM and needed to bring another wire into the house.


Edited by FlyingBoat, 30 September 2014 - 02:11 PM.


#433 OFFLINE   btedford

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Posted 25 September 2014 - 01:10 PM

I have had the Premier package for almost 2 years now and every time I call to drop it when credits expire they always give me more credits to lower it back down to where it was. 


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#434 OFFLINE   peters4n6

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Posted 30 September 2014 - 05:59 PM

premier for many years, customer since 99.  regular nba LP subscriber.  Called for options to "lower bill"

 

Received:

 

$20 off for 6 mos.

$20 off for 12 mos.

$5 off for 24 mo.

nfl sunday ticket max -- free

 

agreed to ONE year committment.

 

only thing i asked for specifically was the "max" as they were only offering NFL ST without max.  They said sure and added it.  




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#435 OFFLINE   yuengling25

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Posted 01 October 2014 - 08:37 AM

Every call to Directv to inquire about discounts, I say cancel at the prompt route to get to a CSR.  I usually end up in retention.  I am premier subscription customer for a little less than 3 years.  While talking to the CSRs, I use the "get more files with honey than vinegar" technique.  I don't like being a jerk to people just doing their job.  I know it's not personal if I don't get the discount, etc.  I have never threatened to cancel while talking to the CSRs.

Took this same approach earlier this morning. DirecTV subscriber for 3 years, premier package, sportspack, hd extra and the same equipment that was installed on the day I joined. I've been meaning to call about lowering my bill for a few months now (currently about $165 after taxes). And after taking a look at this thread, I figured it was finally time for my semi-regular "what have you done for me lately" check-in ;)

 

Called and said "cancel" at the prompt route and was soon taken directly to a very polite and helpful woman in retention. Coyly asked about my contract period, and she confirmed that I am a free agent. Told her I was admittedly satisfied with the quality of programming, etc that I have with DirecTV but that we all could stand to look for ways to tighten our belts at times. She agreed and immediately said she would look for any and all discounts she could give me. Seriously, right off the bat, I was offered the following:

  • $15 off Premier package for 6 months
  • $5 off HBO for 6 months
  • $5 off Cinemax for 6 months
  • $10 off the Sportspack for 6 months
  • RedZone channel for free

The RZ freebie triggered me to ask about the potential Sunday Ticket freebie that some here were able to get, but was only offered 50% off ST Max. I declined. Even with that small defeat, I was truly ready to leave it there and declare victory. After all, $35 off my bill for the next 6 months plus free RZ is pretty good, right? But then I expressed some casual curiosity about any current equipment upgrades that were available. Specifically, Genie + GenieGo... While she checked into it, she politely advised that any equipment upgrades would trigger a new 2-year contract. No big deal... I didn't really plan on leaving anyway. Ended up being offered a free upgrade of my current equipment (1 x H23-700 and 1 x H25-500) to the Genie and a Genie Mini. The cost of the Genie service will end up increasing the HD DVR end of my bill by about $5 a month, which ate into the original $35 I had just gained, but oh well. $30 off is still pretty good for a day's haul. Then I was told that because I was choosing to upgrade, the system kicked up two additional discounts:

  • $5 off Starz for 6 months
  • $5 off Show for 6 months

Yes, I realize that the whole "our system shows more discounts because you've chosen to upgrade" thing is a total sales tactic, and I probably could have gotten them anyway with a little extra prodding, but so what... I was sick of only being able to record two shows at a time anyway and I am totally stoked about GenieGo. So, short story long, after about 25 minutes on the phone and not one threat of cancellation (other than at the prompt route), the Genie install is all set for next weekend and my bill will be $40 cheaper for the next 6 months. Oh yeah, and free RedZone channel. More flies with honey indeed :righton:



#436 OFFLINE   tomski35

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Posted 03 October 2014 - 12:50 PM

I called yesterday to say my bill had gotten s little high and serv what they could do for me. I mentioned I had free HD previously and that I didn't like paying for regional (NY) sports networks.

I was told I had to pay for regional sports as its part of the extra c package I have. I suggested they include in the price of that package then. That went no where.

They were able to give me &15 off per month for 15 months. I said thank you, I'll take it.


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#437 OFFLINE   SPACEMAKER

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Posted 04 October 2014 - 04:49 PM

I have had the Premier package for almost 2 years now and every time I call to drop it when credits expire they always give me more credits to lower it back down to where it was.


I've been doing the same thing for 7 years. I call every 15 months and tell them I really like the channels but I can't afford it. I tell them I need to cancel because my cable company is offering a bundle. I usually end up with $40 per month discount for 12 months. During the conversation I am sure to casually mention how much in going to miss DirecTV and the great CSR's. Works every time.

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#438 OFFLINE   cypherx

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Posted 06 October 2014 - 05:02 PM

I have choice xtra with HBO/Sho, an HR24 and H24. All discounts expired so bill is like $142 and change and another $95 and change to the cable company or phone/internet. I called and said that it's really tight right now and I can save at least $40 a month going to a cable triple play or with Dish Hopper new customer deals. I was offered $50 off a month broken down like this:

$5 off HBO and $5 off Showtime for 3 months
$25 off Choice Xtra for a year
$15 off for 2 years
free Genie upgrade with new 2 year contract. I accepted and asked to replace my H24 with it.
Thursday is the install date. Hope they have the HR44 or else I'm going I have to reschedule.

- > Link to my setup thread< -

My  DirecTV HD WISHLIST:  NickJR, Nicktoons, Revolt.TV, FXM, We, Oxygen, The Hub, Fuse, GSN, Sprout, GAC, Esquire, BBC World News, Sundance, Up, Music Choice Play HD, Al Jazeera America, Military Channel, NASA

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#439 OFFLINE   eldoubleu

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Posted 07 October 2014 - 08:30 AM

Not sure what I did wrong, but....  

 

I've been able to get discounts in the past from DirecTV, been a subscriber for three years.  My installation is on a boat, using the KVH tracking antenna system, so hardware upgrades aren't an option.  Since I'm only at the boat on weekends during boating season, I've always made the case with customer service that the subscription is of limited value to me because of the limited time I am there to use it, and this has worked before.  I have cable at home so I get online viewing thru them, including HBO GO, etc.  

 

Today I called DirecTV customer service because my bill went up $15 (a discount expired).  I was transferred to another rep (retention, I assume) and assured by the csr they could help me with additional discounts.  After the transfer, the retention rep basically offered me nothing.  She said there were no discounts available presently.  She even suggested I could downgrade my service (I have Choice now),  upgrade online while visiting the boat, then downgrade again when I leave.  This seemed quite odd to me, that the rep would even suggest this, not to mention the obvious inconvenience this would cause.  Since we're coming up on the end of the boating season, I just cancelled the service ( I usually leave it active all year round as I spend some time on the boat over the winter).  She made no effort to try and resolve my cost issue.  I was overly pleasant, as I've spent many hours on the phone with DirecTV reps, so I know what works (you've never had fun 'til you've tried to activate an existing DirecTV installation on a boat.....).  I ended the call by stating I couldn't believe DirecTV wasn't able to retain me as a customer over a small discount issue, and she didn't seem to care.

 

 I guess I will see what deals they are offering in the spring.



#440 OFFLINE   mrro82

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Posted 07 October 2014 - 10:43 AM

CSR roulette. I had similar this past month. Ended up downgrading. Oddly enough I called this past weekend to get the HBO Showtime deal they had in the website. Ended up getting that plus $5 off a month for a year and $5 off both for 6 months.

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#441 OFFLINE   jimmie57

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Posted 07 October 2014 - 11:44 AM

In the past I have called in an only received a $10 discount for 6 months.

What it appears to me is it depends on what kind of promotions they have at the time you call and what they are allowed to give you.

Edit / Add: I never threaten to cancel. I just ask them if they can give me any help on my bill.

 

Yesterday I got upgraded to Premier ( they seem to like to do that ) and gave me $25 off for 6 months, gave me another $15 off for 15 months and $10 off for signing up for another 24 months.  I don't have a problem with a contract since I have been a customer since 1996.


Edited by jimmie57, 07 October 2014 - 11:46 AM.

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#442 OFFLINE   Homebrew101

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Posted 08 October 2014 - 12:57 PM

1 year ago I called and was offered 2 $10/month credits for 12 months and was advised to call again after they expired, those obviously just expired so I called yesterday> I told the CSR the same thing I did last year "I cannot budget that much $$$ to TV viewing and am looking to lower my costs." I also asked to drop my package from Xtra to Choice. The CSR confirmed I still have 1 year under my commitment after upgrading to the Genie and offered :

$10 credit for 12 months

$5 credit for 12 months

$5 credit off Showtime for 12 months

He then asked what I used for my ISP and after I mentioned ATT U-verse internet he suggested bundling my D* with internet and said both ATT and D* would extend a $5/month credit. 

 

I called ATT and probably because I was under an introductory price for internet I would only get the $5 from D*. After expressing some disappointment regarding AT&T's lack of the $5 credit he checked and offered me 50% off every U-verse rate so I ended up going from my 'slow' 3meg rate at $29.95 to a blazing 12meg rate for only $28. Now I managed to trim enough and increase my internet enough that I am considering Netflix, I would never have tried streaming with the 3meg speed.



#443 OFFLINE   onan38

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Posted 15 October 2014 - 01:20 PM

Just called in this afternoon after my credits dropped off from my 1 year commitment,I said cancel at the prompt and explained to the csr that my credits from my 1 year commitment were expiring and i was told to call back to see what they could offer.They offered $10 off a month with a new 12 month agreement i told the csr i didn't want another commitment she said she could transfer me to sales to see what they could do.After the transfer the csr offered $15 off a month with a 24 month agreement.I told the csr i didn't want another agreement but i also didn't want my bill to go up $30 a month he said that was all he could do and i asked to be transferred to the cancellation dept and thanked him for his time.After getting transferred back i explained to the csr that i was trying to keep my bill around the same amount without a commitment and that a $30 a month increase was out of the question after a couple of mins on hold the csr came back and offered $30 off for 12 months without a commitment.I told her that would be great and she set it up in her computer system.I thanked her for her time and told her how nice it was to talk to her.The total call took 15 mins.This year was a lot harder to get the discounts than in years past but all the csr's were very kind and all of them tried to work with me the best they could.I am happy to still be with Directv for another year.



#444 OFFLINE   mpie314

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Posted 24 October 2014 - 01:54 PM

Relatively new customer to DirecTV for only 3 months, initial 3 months with all the movie discounts with Premier was up (paying 76 w/1 box & genie), called to switch back down the Xtra to avoid having the pay full for the movie channels. The lady I spoke with said they could give me a 25 dollar bill credit a month to keep same package (new price about 93) for 6 months. I wasn't really expecting it since I am such a new customer but seems to be worth it. She also said to basically call in another 6 months and they will most likely do the same thing. i've been extremely happy with my service thus far and happy to see them still offer a new customer a good discount.


Edited by mpie314, 24 October 2014 - 04:26 PM.


#445 OFFLINE   242424

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Posted 24 October 2014 - 02:20 PM

Is the "lady you poke with" your wife or girlfriend? :D


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#446 OFFLINE   Paul Secic

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Posted 30 October 2014 - 10:04 AM

"At the end of the day those who do not call, because we dont feel entitled, we wind up paying for the discounts of others."

 

Why would you say this then? If you don't pay there is no "we" and if it's DTV's fault why try to make people feel guilty for taking advantage of these discounts?

 

I get the feeling you might be thinking of your own gain if everybody paid full pop for the service.... I'm probably off base though. lol 

We have three people helping the paying the Dish bill..


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#447 OFFLINE   satcrazy

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Posted 30 October 2014 - 10:35 AM

Direct has become a lot more user friendly since I left [ about 4 years] my question now after reading these posts is this:

 

Is there a common thread with success? Specifically Time of day, or weekday/ weekend?

 

I know about CSR roulette.

 

Just wondering.

 

 

 

 

 

 

Oh yeah, as a side note, congrats to Direct on their rob lowe commercial. first really funny one in a long time.

 

Both sat providers were/are showing some exceptionally lame junk.


Edited by satcrazy, 30 October 2014 - 10:43 AM.

chris


#448 OFFLINE   rundugrun

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Posted 11 November 2014 - 07:33 PM

My discounts expired... was getting $30 off per month for 12 months, then dropped to $20 off.  Choice Xtra Classic with HD and DVR costing $81. Then that expired and price went up to $96.  I called, asked for customer retention.  Told them it made me sick seeing the $19.99 price for new customers and was thinking of switching.  He immediately offered $30 off per month for 12 months, then $15 per month for the next 12 months.  Price is now $66 per month.  I asked for the sports package for free (the one that includes ESPN Classic) and he offered that for one month, but I'd have to remember to cancel to avoid being charged after that free first month.  I said "no thanks".  I'll forget.  I was feeling sick, so I didn't push for anything additional.  I'm OK with $66 for the Choice XTRA Classic package.



#449 OFFLINE   acostapimps

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Posted 12 November 2014 - 01:29 AM

We have three people helping the paying the Dish bill..

Same here which is included in their monthly rent.


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#450 OFFLINE   CliffV

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Posted 14 November 2014 - 12:05 AM

I called last month and simply said that my bill seems to have been getting higher and higher.  The CSR said he'd look to see if there were any discounts available.  He came up with these:

 

$5 per month for 6 months off HBO
$5 per month for 6 months off SHO
$15 per month for 12 months off basic service
$5 per month 24 months off basic service
 
The whole thing took 10 to 15 minutes.





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