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Anyone call DirecTV and reduce their bill? Share stats here!

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544 replies to this topic

#126 OFFLINE   peters4n6

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Posted 08 August 2013 - 12:17 PM

Well are you talking to a regular CSR or a retention CSR.   The key words is "cancel" at the main prompt and "close account" at the next prompt.  That will get you to a retention CSR who has the authority to offer you whatever discounts are available to you based on factors like number of years as a D* customer, payment history, and programming services that you have.

 

If you are not saying cancel at the main prompt then you are speaking to a plain old regular CSR who will not offer you the discounts that you are hoping to get.

So you get to a Retention CSR...then what are the magic words?  

 

"What can you do for me to lower my bill?"

"The difference between Premier and Ultimate is about $50, thinking of dropping down unless I can get a better deal...?"

Anything with the word(s) Netflix of Hulu in the sentence?

or...if it's true...saying that you're considering canceling?

 

FWIW, customer since 98, Premier for years.  Currently about $160/mo. with 3 DVRs...out of contract.




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#127 OFFLINE   bossfan50

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Posted 08 August 2013 - 01:52 PM

So you get to a Retention CSR...then what are the magic words?  

 

"What can you do for me to lower my bill?"

"The difference between Premier and Ultimate is about $50, thinking of dropping down unless I can get a better deal...?"

Anything with the word(s) Netflix of Hulu in the sentence?

or...if it's true...saying that you're considering canceling?

 

FWIW, customer since 98, Premier for years.  Currently about $160/mo. with 3 DVRs...out of contract.

I don't think that there are any magic words to use.  Everyone has their own approach but if you read through enough posts here and on other forums you can get a general idea of what to say.  I usually tell them that I am evaluating my options between Directv, Fios, and Comcast and I would like to know what discounts and promotions my account is eligible for.  They always comeback with something and then you can try to push for more by asking if there is anything else that can be offered.  Discounts and promotions offered are usually based on your service level and payment history so if there is something that you really want to get like a Genie or premium channel discounts just ask and they will say yes or no.  Eventually the CSR will say that there is nothing more that can be offered at which point you can accept the offer or tell them that you'd like to think about it.  If you tell them that you want to think about it they will note on your account what was discussed so when you call back there is a record of your previous conversation.



#128 OFFLINE   bossfan50

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Posted 08 August 2013 - 01:59 PM

Have you tried another CR? I am in the same boat with the grandfathered package. I have been a D customer since the begining. I plan on calling sometime in the next couple of days to see what I can do on price.

I did not call back yet.  When I said that I want to think about it I was given a direct phone number for the retention department and a PIN ID that I was told to use.  I was told that the offers that I was given would be good for 5 days and then after that I would have to call back to start the process all over again.  If you are calling in the next couple of days I would be grateful if you post what happened and if they also told you that you would have to change from your grandfathered package in order to get any discounts.



#129 OFFLINE   Mystere

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Posted 09 August 2013 - 03:09 PM

I have been a customer since Feb of 2010 and out of contract.  I currently have the Choice Extra Classic package with 2 HR-22 HD-DVRs.  I called today and got

 

$20 discount off subscription for 12 months

$10 discount off DVR for 12 months

NFL Sunday Ticket Free - (ST MAX was just a slight discount off normal price)

Free Upgrade Genie and 2 mini clients (I have protection plan)

2 Months Free HBO/Starz/Showtime/CMAX/Encore/Sports

I also changed from the Choice Extra Classic to the Choice package to save another $7/month.

I'm very pleased with the deal I was able to get.



#130 OFFLINE   Old_School

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Posted 09 August 2013 - 11:52 PM

called in a few weeks ago just to tell them that i had to get a new debit card and the old one was inactive.. While i was on the phone with the really nice young lady, she said that she noticed on my account that i have subscribed to the sunday ticket for the past 3 years and asked if i would be interested in getting it for free with a one year comitment..

 

I told her that it would be nice but, i am saving up all my comitments for when they finally drop the hammer and offer me a Genie.She then replied with "well lets take a look and see what i can do here" and ask if she could put me on hold for a min.. i said okay and it went to really corny elevator music for about 5 mins..... she then came back and said she could do the following:

 

* A Genie and a Mini - Free

* Sunday Ticket - Free

* $35 a month credit for 12mo

* HBO, Showtime and Stars free for 3 mo

 

All of that came of course with the standard new 2 year agreement. I about had a heart attack and froze with that offer and all i could say was "sold".... After i regained my thoughts i made a comment that i know that they dont ashore certain models but i was really keeping my fingers crossed for a HR44. She then said that she could make a note that " a HR44 is prefered if availble" but as i stated they will install what they have.

 

Two days later the installer showed up for install. I had my thoughts set to expect a HR34 and a C31 to be installed. To my suprize he came with a HR44 and a C41 onboard to install for me.

 


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#131 OFFLINE   ni711

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Posted 10 August 2013 - 01:23 PM

My contract was up in a few weeks they upgraded my 2 hr22s for a genie and a client only charging me the $49 install fee, free hd for 24 months and free Sunday ticket. Got an hr34 but its still better than my hr22.

#132 OFFLINE   Boiler_81

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Posted 10 August 2013 - 03:43 PM

I did not call back yet.  When I said that I want to think about it I was given a direct phone number for the retention department and a PIN ID that I was told to use.  I was told that the offers that I was given would be good for 5 days and then after that I would have to call back to start the process all over again.  If you are calling in the next couple of days I would be grateful if you post what happened and if they also told you that you would have to change from your grandfathered package in order to get any discounts.

I think I am going to hold off for a bit in order to give time for the HR34s to be purged.



#133 OFFLINE   DrummerBoy523

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Posted 12 August 2013 - 08:29 AM

 

Been with DirecTV since 1999.

Got NFLST Max for free last year.

My bill is about $95 a month.

Just called, rep offered to reduce bill to $48 a month, said they can't give NFLST free 2 years in a row but offered it for $37 a month for 4 months ($148, so half off?)

So my monthly bill will be $85 for 4 months, then $48 after that (half off).

He did not mention about extending my contract (it expires this month).

He asked if I was interested in Genie but I'm happy with my old HR20, so I declined.

I think I did OK.

 

Here's what it says now:

08/07/2013 XXXXXXXX NFL SUNDAY TICKET MAX 2013 HD - Charge $0.00 $0.00 08/07/2013 XXXXXXXX CHOICE XTRA CLASSIC - $20/12moBasePkg ($20.00) $0.00 08/07/2013 XXXXXXXX CHOICE XTRA CLASSIC - $15/15moBasePkg ($15.00) $0.00 08/07/2013 XXXXXXXX Advanced Receiver-HD - 12moFreeHDExist ($10.00) $0.00 08/07/2013 XXXXXXXX NFL SUNDAY TICKET MAX 2013 - Charge $36.99 $0.00 08/07/2013 XXXXXXXX To Our Valued Customer - Charge $0.00 $0.00

 

 

Looks like you got the same deal I got except for the NFLST Max charge.  Funny how they say you can't get it for free 2 years in a row, but I've gotten it for free 3years in a row now.  Ahhhh, CSR roulette!


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#134 OFFLINE   bossfan50

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Posted 12 August 2013 - 03:40 PM

I have $20 worth of credits rolling off so I called to see what D* will offer.  I have a grandfathered Total Choice package.  In the past I have always been offered credits of some kind but the retention rep that I spoke to told me that he could not offer me any credits on a retired package and that I would have to change my package to one of the current packagesTo get the programming that I currently have I would have to go to the XTRA package so even with credits that have been offered to me my bill would actually increase by about $6 per month over what I currently pay.   Has anyone on a grandfathered package been told that they have to change to a current package to be eligible for account credits?

 

Anyhow here is what I have been offered.  I told the rep that I need to think about it but I will probably accept the offer.  I did not ask for Sunday Ticket because other than my local team I do not watch a lot of football so even if I can get it for free I would not watch all those football games.

 

XTRA Package

$20 Programming Credit for 12 months

I currently have a $10 HD credit that has 4 months to go.  Rep said this could be renewed after it expires.

One Time $50 Credit

Free Genie Upgrade.  

 

My current service consists of the grandfathered Total Choice, Whole Home, HR20 and a HR22.  I do not have any premium channels.  My current bill with credits is $70.87.  Because I would have to give up the retired Total Choice and accept a change to XTRA my bill would actually increase to $76.77.  I know that I am not entitled to anything but I have had my Total Choice package since day 1 with D* 10 years ago and it has all the programming that I need so I am not thrilled that I have to change to XTRA at a higher cost regardless of the credits.

 

When I call back I will have to clarify the $50 one time credit.  I think that the $76.77 I was quoted includes just the $20 and $10 credits only.

So I called back today to follow up on my previous conversation with retentions.  In order to get any discounts to my account I did have to change from my grandfathered Total Choice package.  The CSR said that while before they were able to offer discounts on grandfathered packages they no longer can do that because of agreements that they have made with channel providers to not offer discounts on old packages.  Whether that is true or not despite a hard push the CSR said that the only way to get discounts was to change out of my grandfathered package.

 

The Choice package would have been the package that was similar to the grandfathered Total Choice package however that package does not include NBC Sports Network which I watch during hockey season so I had to go to the more expensive XTRA package.  I was given the choice of NFL Sunday Ticket or the stand alone Red Zone channel and a $50 one time credit,  Unlike other people there is only so much football I can watch so between my local team and the other games on NBC, NFL Network, and ESPN that is eough football for me so I chose the Red Zone Channel and a $50 credit.

 

So the offer that I accepted:

Change from grandfathered Total Choice to XTRA Package

$20 Programming Credit for 12 months - 1 year commitment required

One Time $50 Credit

Red Zone channel no charge

Free Genie upgrade. No client as I am keeping my other DVR.   I already have a SWM set up so it will be drop shipped at no charge.  Required 2 year commitment which is not a problem for me.

Edited by bossfan50, 12 August 2013 - 08:14 PM.


#135 OFFLINE   DJPellegrino

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Posted 17 August 2013 - 08:14 AM

Received a $45/month credit for a year + tax = 50.93/month for a year. No contract commitment. I was offered NFL Sunday ticket, but refused as I just don't get to watch football that much, due to other activities. Offered the Genie, and keep my 2 DVR's for a total of 9 recordable channels. Currently refused as well as I did not want the 2 year commitment. I've been with DTV for 14 years. Asked them to note it in my account about the Genie as I may want to take them up on it later as I find out more about it. I'm thinking that to do the last option, I'd have to go to a SWM 16. I currently have a SWM8 with band pass filter and Slimline 5 dish.


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#136 OFFLINE   billsharpe

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Posted 17 August 2013 - 10:02 AM

wow!  you guys are so lucky directv does this ,as far as i know verizon fios doesnt even come close to offering  goodies like this  This is one thing i miss about directv ,they really try to keep you happy,once(when i was a customer) i called directv because i was having greakups on my signal after we solved the problem the csr offered me HBOand cinemax free for 3 months without me even asking for anything!  Heck after my 1st contract was up verizon wouldnt give me a break on nba league pass ,but they did have a $360.00 visa card for renewing my contract,I mainly took it because it was time to empty my septic tank. so verizon only makes good offers when your contracts up.

Oh yes they do! :grin:  I am getting calls about discounts already and my 2-year commitment with Verizon doesn't end until September 30. Of course there's no free Sunday Ticket from Verizon but then there are still no NFL teams in LA.


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#137 OFFLINE   redhot

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Posted 17 August 2013 - 06:13 PM

Customer since 1996, off contract since june this year. I called and said my bill is too much I need to reduce it. I got 15 months @ $15.00 off, 12 months @ $20.00 off, 5 months of Showtime and 6 months of Starz/ Encore. And a free Genie upgrade. I have the protection plan. 

 

Oh, I got to keep my grandfathered Total choice package. 


Edited by redhot, 17 August 2013 - 06:21 PM.

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#138 OFFLINE   lanfellas

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Posted 18 August 2013 - 01:46 PM

I just called in and they reduced my bill by more than half with free Sunday Ticket (which I was already paying for. BIG WIN) and free hardware upgrade to Genie.  Now, I had to sign up for an additional 2 years for the hardware upgrade which I don't mind.  I now have ALL of the premium channels free fo the next 2 or 4 months plus free Sunday ticket and my bill is more than half off.  They even offered me a better deal on my internet but they can only offer U-Verse in my area and U-Verse sucks in my area.

 

I'm glad I called!!!



#139 OFFLINE   rb5505

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Posted 20 August 2013 - 09:17 PM

why is it these threads always devolve into discussions about who's right and wrong?  the topic is pretty clear, right?  can we just post the details of the call and include your programming pkg & how long you've been with directv too.  deals vary a lot by pkg.  ever since we went with the select classic pkg (which for us is well worth it), i've been told many times that discounts are limited.  of course we've been invited to move up to a better pkg each time i call. 

 

30 min call

select classic pkg

1996

$80, instant credit

$120, $10/mo dvr fee waiver for 1 year

$15, $5/3 mos for auto billing (which we were on already)

$78 value, starz/encore pkg free for 6 mos


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#140 OFFLINE   peds48

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Posted 20 August 2013 - 09:30 PM

why is it these threads always devolve into discussions about who's right and wrong?  

 

and who said otherwise?


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#141 OFFLINE   graffixx

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Posted 21 August 2013 - 09:53 AM

Customer since 1999 on Total Choice pkg, 2 HD DVR, 1 HD receiver.  Was paying $77.11 (incl tax).

 

Had to upgrade to Xtra since she was not able to give more discounts on the grandfathered pkg

$20/mo credit for 12 months

$10/mo HD credit for 12 months

12 months commitment

$30 one time credit

4 free months of Showtime



#142 OFFLINE   242424

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Posted 21 August 2013 - 11:23 AM

and who said otherwise?

 

This sound familiar? 

 

 

 

At the end of the day those who do not call, because we dont feel entitled, we wind up paying for the discounts of others.

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#143 OFFLINE   slacker_x

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Posted 21 August 2013 - 12:44 PM

I was just under my 2 year commitment and always wanted the Genie Mini's for the other TV's in my house so I could pause live TV and they gave me two mini's for free, $15/month loyalty discount and $10/month DVR discount both for a year. I did have to agree to extend my agreement with them for 2 years but I don't see me leaving DirecTV anytime soon as my only choice is Comcast who has never honored any agreement I've had with them.



#144 OFFLINE   j_al23@ymail.com

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Posted 21 August 2013 - 01:12 PM

I called about Pac-12 network and the CSR said they are still in negotiations. I was like well I might just have to change providers. He's said well I can give you $15off/month for 12months. Then he said he could give me free HD for a year. So $25off/month for a year. Then I was still skeptical so he said he would give me NFL Sunday ticket for free this year. Then he said I could get a free Genie upgrade and free installation. So I ordered a Genie and Genie mini for free and free installation. Hopefully I get the HR44 in Utah (Provo). He then offered me 3 months of DVR service for free. 



#145 OFFLINE   paulman182

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Posted 22 August 2013 - 11:24 AM

I didn't do so well with my call. I told the nice, US-based CSR that I might have to cancel Sunday Ticket because my bill was too high and wanted to know if she could help me with any discounts. (I've got Premiere, protection plan, and five DVRs.)

 

She ended up giving me $20 off per month for six months.

 

Should I call back? I said "Cancel Sunday Ticket" at the prompts.


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#146 OFFLINE   peds48

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Posted 22 August 2013 - 11:50 AM

I didn't do so well with my call. I told the nice, US-based CSR that I might have to cancel Sunday Ticket because my bill was too high and wanted to know if she could help me with any discounts. (I've got Premiere, protection plan, and five DVRs.)

 

She ended up giving me $20 off per month for six months.

 

Should I call back? I said "Cancel Sunday Ticket" at the prompts.

Maybe, but you might be "on the hook" since you already took the offer given.


Here’s to the crazy ones.
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The the troublemakers.
The round pegs in the square holes.

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They’re not fond of rules, and they have no respect for the status quo.


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#147 OFFLINE   lilydog10

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Posted 22 August 2013 - 12:55 PM

Hardly ever visit, but I saw this thread and gave it a shot. I came to see if anyone else's guide was suddenly repopulating with data for no apparent reason. I have a lot of "To Be Determined" spaces on mine and I didn't reset my DVR. One thing led to another and I stumbled into this thread.

 

I am a longtime sub (since 2000, well pretty long) and had not done much of late other than adding two TIVO DVRs (my wife wanted them, one in the living room and one in the bedroom). I use an HR24 for my programming in the living room.

 

Anyway my contract runs in January. We have Premier package.

 

For extending my contract to 8/2014 ( a year from today) we got:

 

$35 a month off base package (separate $15 and $20 credit plans combined)

$10 a month off for HD-DVR fee (we still pay the TIVO fee of course)

Free NFLST for 2013-2014 season (a complete surprise to me).

 

Hardware-wise, we can also get a free upgrade to Genie with two Genie Minis (we have 3 TVs but one is just using an OTA antenna for HD local channels in guest room). My wife is so wedded to the damn TIVO UI that she's not interested. Her view? What if the one box goes bad, we have no other options? Guess that is a good point, if it happens during the Super Bowl or something. We also have HBOGo, Amazon Prime Video (sux), NetFlix and Hulu+, so no lack of programming options.

 

Some day, my view is we dump satellite and cable (ugh, never again on the latter) and go with Roku and Aero, assuming it passes legal muster (and improves its DVR option). I was a bit perturbed with DTV in its early HD-DVR days (the Rupert Murdoch era) but for the past 4-5 years, very good service, no hassles. But still, having to beg for credits when your bill approaches the $180 per month mark is sort of a pain. And seeing the OTA HD picture of locals on my guest bedroom TV makes the whole cable/sat scenario seem overly expensive (I mean having to pay for all those channels we never watch).

 

I get it, programming cost money. But NetFlix original programming is pretty good, and Hulu is following suit. Going to be an interesting future, for sure.



#148 OFFLINE   flexpackman

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Posted 22 August 2013 - 08:53 PM

Customer since 1996

 

I have a grandfathered Premier account, Regional Sports Package, and HD Extra Pack.

 

I have subscribed to NFL Sunday Ticket every year since it started with the exception of one year.

 

I make sure I pay my bill on time, but do not use AutoPay.

 

About 10 years ago after reading about all the "negotiating", I call about this time every year (NFLST time) and make sure I get to Retention.

 

I simply ask "Is their anyway you can help me lower my bill". The normal response is "Let me see what I can do for you", followed by excessive keyboard noise.

 

Looking back on my statements from those years (Yes I keep PDF copies) I have always gotten no less than $280 a year of credits. Many times, I am given several different options for discounts and have to take quick notes to see what saves more and is best for my programming.

 

There is always some type of discount program code on the statement as shown in the first line. This is what I "negotiated" this year.

 

Keep Valued Customer -                                       $0.00        $0.00

Red Zone Channel 2013 HD -                               $0.00        $0.00
Advanced Receiver-HD - 12moFreeHDExist        ($10.00)   ($0.70)
PREMIER - $10/6mosSPORTS                            ($10.00)   ($0.70)
PREMIER - $20/12moBasePkg                            ($20.00)   ($1.40)
 
So this year I have $449.40 in discounts that will be credited to my account (taxes shown also) and the Red Zone Channel for free. I am paying regular price on NFLST this year. It seems that I am in the every other year free cycle on that.
 
It's like the saying "You miss a 100% of the shots you never take". If you never ask, your never going to get a discount.....
 
P.S. To share a great example of never asking for a discount or negotiating. About 20 years ago, I had a co-worker tell another and myself that she had just put a $500 deposit down on a new car. After discussing the car and asking about the price, we realized she had paid Full Sticker Price for it! She was about 22 and apparently never had been "coached" about car purchasing and pricing. The other co-worker was so mad that he called the dealership and gave them an earful. They said "tough luck". He said she wouldn't complete the deal. They said she wouldn't get her deposit back. He said fine, as they would lose more from not selling the car to her and he would help her purchase the same car at a different dealership and still save her more money than the deposit in any event. They said come back with her and "we'll work something out". That something was about $1800 off the price of the new car....
 

 


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#149 OFFLINE   hockeykid

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Posted 24 August 2013 - 02:41 AM

Customer since 94. $105 a month. Called up just to say I was looking at bundle deals from my local cable company and wanted to know if Directv could bundle internet and phone with DTV. The CSR says doesn't have anyone in my area to bundle internet with. She starts offering me discounts to stay with Directv

$15off/month for 12months.

$10 off/month for HD free for a year.

$5 off/month for having autopay and online statements for 3 months.

Also offered NFL Sunday ticket for free this year.

Brought bill down to $75 a month, and then $80 after 3 months.

 

Turned down all offers, as I'm still looking to get a better bundle deal even if it's with Dish. Dish says they can do internet/phone/TV for $94 a month (currently I'm paying $185 for all 3). DTV made sure to let me know to call back before I switch and they will see what they can do to keep me.



#150 OFFLINE   ilikehd2011

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Posted 24 August 2013 - 03:06 PM

Just over my 2 year contract. Called about my contract & how I can lower my bill.
$105.00 before tax. Also on autopay. SWM Dish.
Was offered a new customer contract.

NFL SUNDAY TICKET 2013 HD - Charge $0.00
Starz - ENCORE Themes HD - Charge $0.00 $0.00
NFL SUNDAY TICKET 2013 - Charge $0.00 $0.00
Programming Agreement - Charge $0.00 $0.00
CHOICE XTRA CLASSIC - $20/12mos/Agree ($20.00)
CHOICE XTRA CLASSIC - $15/15moBasePkg ($15.00)
To Our Valued Customer - Charge $0.00 $0.00

Genie HD DVR Free 1 Free
DIRECTV® Genie Receiver Condition
Delivery and Handling - $19.95 Free
Tax $0.00
Order Total $0.00

Also got Starz - Encore free for 6 months.
Received my Genie today HR44-500.(drop shipped) I'm a happy camper.




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