I have $20 worth of credits rolling off so I called to see what D* will offer. I have a grandfathered Total Choice package. In the past I have always been offered credits of some kind but the retention rep that I spoke to told me that he could not offer me any credits on a retired package and that I would have to change my package to one of the current packages. To get the programming that I currently have I would have to go to the XTRA package so even with credits that have been offered to me my bill would actually increase by about $6 per month over what I currently pay. Has anyone on a grandfathered package been told that they have to change to a current package to be eligible for account credits?
Anyhow here is what I have been offered. I told the rep that I need to think about it but I will probably accept the offer. I did not ask for Sunday Ticket because other than my local team I do not watch a lot of football so even if I can get it for free I would not watch all those football games.
$20 Programming Credit for 12 months
I currently have a $10 HD credit that has 4 months to go. Rep said this could be renewed after it expires.
One Time $50 Credit
Free Genie Upgrade
My current service consists of the grandfathered Total Choice, Whole Home, HR20 and a HR22. I do not have any premium channels. My current bill with credits is $70.87. Because I would have to give up the retired Total Choice and accept a change to XTRA my bill would actually increase to $76.77. I know that I am not entitled to anything but I have had my Total Choice package since day 1 with D* 10 years ago and it has all the programming that I need so I am not thrilled that I have to change to XTRA at a higher cost regardless of the credits.
When I call back I will have to clarify the $50 one time credit. I think that the $76.77 I was quoted includes just the $20 and $10 credits only.
Edited by bossfan50, 07 August 2013 - 03:53 PM.