A few of you posted in my earlier thread about cancelling here: http://www.dbstalk.c...led-in-advance/
Despite a few objections, i went ahead and called on Wednesday. 7/10 to cancel on the end of the day Thursday., 7/11. The next morning (7/11) , my service had already been turned off. I called them up and told them that they cancelled it too early, I wanted service through the 11th, not until the 11th. They turned it back on for the rest of the day, and it was turned back off the next morning, Friday, 7/12. I specifically asked it to be turned off at the end of the 11th since it was my last day of the billing period, and because my cable installer was coming out the morning of the 12th.
The first bill below, I had one HDDVR, one HD receiver. I added HBO and changed my package on the 6/23, then turned off the DVR, and whole home on 6/30. I finally asked for service to be cancelled on the 11th. Maybe I'm having trouble understanding these bills, but it looks like they billed me for one day of a partial month (7/12). I tried to explain that I asked for service to be turned off on the 11th, not the 12th, but he said the new billing cycle actually starts on the 11th. I'm not saying he's wrong, but that he did a poor job explaining why there was a final bill at all, since I had already paid for service through 7/11.
Can anyone explain this so I can understand?