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Guest Message by DevFuse

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cinemax missing


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12 replies to this topic

#1 OFFLINE   JcT21

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Posted 21 July 2013 - 11:28 AM

my neighbor told me they were able to add cinemax for a non-promotional price of 6.50.  after logging in to their account, sure enough, there it is, cinemax for 6.50.   i logged into my own account to add it and cinemax is nowhere to be found.  its like it doesnt exist.  since i recently added hbo i thought cinemax might have been added already since it wasnt listed for me to activate, but its not showing up on tv or my account.   anyone know whats going on with the price change & why its not showing up in my account?   never seen this before....


Edited by JcT21, 21 July 2013 - 05:49 PM.

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#2 OFFLINE   vbush

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Posted 21 July 2013 - 12:52 PM

It is showing $6.50 in mine and doesn't say promotional.
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#3 OFFLINE   sswheeler

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Posted 21 July 2013 - 03:03 PM

When you click to activate, it pops up and says half price for 3 months.


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#4 OFFLINE   peds48

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Posted 21 July 2013 - 05:13 PM

Perhaps time to call DirecTV and see if they have the offer for you.


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#5 OFFLINE   JcT21

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Posted 21 July 2013 - 05:55 PM

logged in using the directv app and cinemax still not there.  while logged out, i can go to the cinemax section on directv webstie and go to activate it, when i login to activate it says im not eleigible for this service.   why would that be?  i called directv and the csr said she couldnt activate it on my account and couldnt figure out why.  however as a test, she changed my package to the premier and it worked but that was the only way.  she said it would be escalated.  anyone had this happen?   all the other services they offer show up just fine.   i made a correction to my op.  it is 6.50... sorry for the typo...


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#6 OFFLINE   CCarncross

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Posted 21 July 2013 - 07:45 PM

What programming package do you have?  It is possible you may have a very basic packages that may not be eligible for Cinemax.  Maybe something like family or entertainment?  Just a WAG.



#7 OFFLINE   spartacvs

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Posted 21 July 2013 - 10:56 PM

It is showing $6.50 in mine and doesn't say promotional.


Same here

#8 OFFLINE   JcT21

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Posted 22 July 2013 - 04:06 AM

What programming package do you have?  It is possible you may have a very basic packages that may not be eligible for Cinemax.  Maybe something like family or entertainment?  Just a WAG.

 

i have xtra with hbo & hd extra pack.    i checked it again this morning, gonna try to take advantage of that special offer but its still not showing up.   back last winter i had an issue where some of my subscribed channels were grayed out in the guide and not showing any programming.  took them about a week to fix it. they said they had to "rebuild my account from the ground up" ... what in the world could have caused that? i was thinking whatever it was might have something to do with this cinemax issue.


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#9 OFFLINE   JcT21

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Posted 22 July 2013 - 04:57 AM

also, since i sub to HBO i thought that each additional premium i subscribe to would get cheaper.  just noticed that starz & showtime are regular price and not a 2nd premium price.  did directv change that or is the additional premium discount still offered?


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#10 OFFLINE   Blurayfan

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Posted 22 July 2013 - 01:14 PM

also, since i sub to HBO i thought that each additional premium i subscribe to would get cheaper. just noticed that starz & showtime are regular price and not a 2nd premium price. did directv change that or is the additional premium discount still offered?


The price does go down for each additional premium. Only exception is HBO it will be full price and your existing premiums will decrease when adding HBO.

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#11 OFFLINE   joshjr

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Posted 22 July 2013 - 01:43 PM

Usually what has happened is you recently had a 2 for 1 offer that has not dropped off yet.  Even after the promotion ends sometimes the 2 for 1 does not come back immediately.  On their website, go to my equipment and to the bottom.  Sometimes you can see some offers there that have not fallen off yet.  Sometimes its specific for the premiums and others its just generic but you can tell its a promo.  See mine attached.

 

Other.jpg


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#12 OFFLINE   JcT21

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Posted 23 July 2013 - 08:49 AM

Usually what has happened is you recently had a 2 for 1 offer that has not dropped off yet.  Even after the promotion ends sometimes the 2 for 1 does not come back immediately.  On their website, go to my equipment and to the bottom.  Sometimes you can see some offers there that have not fallen off yet.  Sometimes its specific for the premiums and others its just generic but you can tell its a promo.  See mine attached.

 

attachicon.gifOther.jpg

 

you are prob right.  i did take a cinemax  2 for 1 offer a few months ago and even though its ended, i looked & it still hasnt fallen off my account yet.  thats most likely the problem.   thank you for your help!


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#13 OFFLINE   joshjr

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Posted 23 July 2013 - 09:27 AM

you are prob right.  i did take a cinemax  2 for 1 offer a few months ago and even though its ended, i looked & it still hasnt fallen off my account yet.  thats most likely the problem.   thank you for your help!

 

Keep checking on it as it will drop off soon and the 2 for 1 can be added back.


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