Jump to content


Welcome to DBSTalk


Sign In 

Create Account
Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!
  • Reply to existing topics or start a discussion of your own
  • Subscribe to topics and forums and get email updates
  • Send private personal messages (PM) to other forum members
  • Customize your profile page and make new friends
 
Guest Message by DevFuse

Photo
- - - - -

Caller ID - Unavailable Ghost Calls


  • Please log in to reply
33 replies to this topic

#1 OFFLINE   itzme

itzme

    Hall Of Fame

  • Registered
  • 1,566 posts
Joined: Jan 17, 2008

Posted 24 July 2013 - 02:48 PM

My 2-day-old HR44-700 is having an odd Caller ID issue.  When the phone is in use, every few minutes it flashes "Caller ID - Caller Unavailible".  I can confirm there's no 2nd call coming in.  Caller ID worked fine with the same jack when it was going into my older HR24. Not only that, but I don't even think my local caller ID service indicates when there's a second call coming in.  Any ideas on how to fix these ghost calls?

 

 



...Ads Help To Support This SIte...

#2 OFFLINE   Laxguy

Laxguy

    Never say 'never'.

  • DBSTalk Club
  • 13,282 posts
  • LocationWinters, CA, between Napa and Sacramento
Joined: Dec 02, 2010

Posted 24 July 2013 - 05:44 PM

Not really, but disconnecting the phone line, rebooting the box and then reconnecting might help. Might even fix it, but I can''t test myself, as I removed caller ID from the box five years ago. (You do know a phone line does not have to be connected?)


"Laxguy" means a guy who loves lacrosse.

#3 OFFLINE   Supramom2000

Supramom2000

    In Loving Memory of Onyx-2/23/09

  • DBSTalk Club
  • 3,521 posts
  • LocationColbert, WA
Joined: Jun 20, 2007

Posted 24 July 2013 - 06:30 PM

Happens to all of us with 44's and Caller ID connected.


"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

My Setup


#4 OFFLINE   itzme

itzme

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,566 posts
Joined: Jan 17, 2008

Posted 24 July 2013 - 08:57 PM

Happens to all of us with 44's and Caller ID connected.

I didn't realize it was a known issue.  I posted about it in the Issues/discussion thread.



#5 OFFLINE   Supramom2000

Supramom2000

    In Loving Memory of Onyx-2/23/09

  • DBSTalk Club
  • 3,521 posts
  • LocationColbert, WA
Joined: Jun 20, 2007

Posted 24 July 2013 - 10:16 PM

I didn't realize it was a known issue.  I posted about it in the Issues/discussion thread.

Yeah, there is some sort of rule about not posting the same issue more than 3 times, so we quit posting it.  Although I have seen someone else (I think Steve) continue to post it off and on.  It is quite annoying, you are right about that!


"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

My Setup


#6 OFFLINE   Steve

Steve

    Hall Of Fame

  • DBSTalk Club
  • 22,660 posts
Joined: Aug 22, 2006

Posted 03 August 2013 - 05:51 PM

Yeah, there is some sort of rule about not posting the same issue more than 3 times, so we quit posting it.  Although I have seen someone else (I think Steve) continue to post it off and on.  It is quite annoying, you are right about that!

 

Ya. Guilty as charged. :P Sorry that I didn't discover this thread earlier!

 

Just to be clear, Caller ID works fine on my HR44-700. The message I repeatedly see while a phone call is in progress is "Incoming call: Unavailable, unavailable".


/steve

#7 OFFLINE   JBv

JBv

    Godfather

  • Registered
  • 939 posts
  • LocationTulsa, OK
Joined: Oct 05, 2011

Posted 04 August 2013 - 12:38 PM

This is an official known issue on the HR44-700. Engineering is aware and working to resolve...


DirecTV Employee
The postings on this site are my own and do not represent DirecTV's positions, strategies, or opinions.

#8 OFFLINE   itzme

itzme

    Hall Of Fame

  • Topic Starter
  • Registered
  • 1,566 posts
Joined: Jan 17, 2008

Posted 04 August 2013 - 01:18 PM

This is an official known issue on the HR44-700. Engineering is aware and working to resolve...

Thank you!



#9 OFFLINE   R0am3r

R0am3r

    Legend

  • Registered
  • 155 posts
Joined: Sep 20, 2008

Posted 09 December 2013 - 07:06 PM

Is the caller ID issue still considered a bug? My HR44-200 was installed on Saturday (2 days ago) and the caller ID seemed to initially work. Now it keeps showing unavailable. Any thoughts on this issue?


Edited by R0am3r, 09 December 2013 - 07:36 PM.

HR44-200 via HDMI to Vizio 47" M3D470KD LED
H21-200 via HDMI to Sylvania 26" LCD
H23-600 via HDMI to Insignia 19" LCD

*** Whole-Home DVR ****

Sony Blu-ray BDP-S550


#10 OFFLINE   Mike Greer

Mike Greer

    Hall Of Fame

  • Registered
  • 1,612 posts
  • LocationSalt Lake City, Utah
Joined: Jan 20, 2004

Posted 09 December 2013 - 08:11 PM

I'm not sure DirecTV is working on a fix.  I've since just disconnected the phone lines.  You just never know what you're going to get with caller ID.  I had 3 HR24-500s one just worked, one worked sometimes and one never worked.  The trouble followed the receiver when I moved them around.  It was that way from the start.  Previous to the HR24-500s I had HR22s that about the only thing that worked right was the caller-ID...  Same phone lines as the HR24-500s used.

 

Caller-ID must just be way down on the list of priorities, wrong or right that's the way it seems.  I wouldn't hold my breath on a fix! 



#11 OFFLINE   inkahauts

inkahauts

    Hall Of Fame

  • DBSTalk Club
  • 16,179 posts
Joined: Nov 13, 2006

Posted 10 December 2013 - 03:07 PM

Actually they are working on a fix for caller id issues with the genies...

#12 ONLINE   trh

trh

    This Space for Sale

  • Registered
  • 3,382 posts
  • LocationNE FL
Joined: Nov 02, 2007

Posted 10 December 2013 - 03:27 PM

And it will be released "soon".......

#13 OFFLINE   JACKIEGAGA

JACKIEGAGA

    N.Y. FOOTBALL GIANTS

  • DBSTalk Club
  • 5,425 posts
  • LocationLong Island, NY
Joined: Dec 11, 2006

Posted 10 December 2013 - 04:50 PM

Ya. Guilty as charged. :P Sorry that I didn't discover this thread earlier!

 

Just to be clear, Caller ID works fine on my HR44-700. The message I repeatedly see while a phone call is in progress is "Incoming call: Unavailable, unavailable".

Add me to the list


JACK,
 
 


#14 OFFLINE   R0am3r

R0am3r

    Legend

  • Registered
  • 155 posts
Joined: Sep 20, 2008

Posted 10 December 2013 - 05:23 PM

Actually they are working on a fix for caller id issues with the genies...

Just wondering... how do you know this and is it a software issue?


HR44-200 via HDMI to Vizio 47" M3D470KD LED
H21-200 via HDMI to Sylvania 26" LCD
H23-600 via HDMI to Insignia 19" LCD

*** Whole-Home DVR ****

Sony Blu-ray BDP-S550


#15 OFFLINE   Mike Greer

Mike Greer

    Hall Of Fame

  • Registered
  • 1,612 posts
  • LocationSalt Lake City, Utah
Joined: Jan 20, 2004

Posted 11 December 2013 - 07:45 AM

Actually they are working on a fix for caller id issues with the genies...

Could be - I don't have any 'inside' information...  But...  People have had caller ID issues since the beginning.  Not sure why that would suddenly change but anything is possible!

 

If they wanted it to work you'd think they would have fixed it during the development of the HR44 but the HR44 seems to have even more caller-id trouble than earlier DVRs did and the old ones had all kinds of trouble.



#16 OFFLINE   Gabe1972

Gabe1972

    New Member

  • Registered
  • 1 posts
  • LocationWestern New York State
Joined: Dec 23, 2013

Posted 23 December 2013 - 08:03 PM

Same issue here as well.  I have the HR44-200.  I called DirecTV on another issue and mentioned this as well.  The rep told me that they are aware of the issue and are working on it.  It definitely is quite annoying, especially since it fills up the 25 spaces very quickly and there is no mass delete.  Have to delete them one at a time.  Ug.



#17 OFFLINE   MysteryMan

MysteryMan

    Hall Of Fame

  • DBSTalk Club
  • 6,898 posts
  • LocationUSA
Joined: May 17, 2010

Posted 26 January 2014 - 08:17 AM

Actually they are working on a fix for caller id issues with the genies...

I hope so. My HR34-700 was recently replaced with a HR44-200. Since activating the HR44 Caller ID displays a average of 35 Unknown Caller messages a day, mostly during the hours between midnight and 3am with a average of two minutes between calls. Our phone never rings nor does our answering machine record anything. Have also experienced random issues during daytime hours. Very strange. 


DirecTV customer since 1995.


#18 OFFLINE   kram

kram

    Godfather

  • Registered
  • 548 posts
Joined: Sep 03, 2006

Posted 03 July 2014 - 06:36 AM

Just found this discussion. My replacement HR44-700 started doing this last week. Since these posts date back more than six months, I'm assuming that D* either is NOT working on a fix, or is and doesn't have one yet. Either way, it's certainly a very annoying bug.


Sent from my iPhone using DBSTalk

SlimLine w/SWM-16 // HR44-700 w/Samsung UN50HU8550 UHD 4K // HR24-200 w/Sony KDL-46XBR9 // HR24-100 w/Samsung UN40ES6100 // Pioneer Elite VSX-23TXH A/V Receiver // Samsung Blu-ray BD-6500//
DirecTV since 2000


#19 OFFLINE   Diana C

Diana C

    Hall Of Fame

  • DBSTalk Club
  • 1,951 posts
  • LocationNew Jersey
Joined: Mar 30, 2007

Posted 03 July 2014 - 06:54 AM

This may have been mentioned elsewhere, but has anyone tried to identify a commonality here? For example, does everyone with the issue have VOIP (Vonage, Ooma, MagicJack, etc) or plain old telephone service (POTS)?

Dish Network Customer from 9/1998-11/2001
DirecTV Customer 10/2001 - 7/2014

FiOS TV/TiVo Customer since 6/2014
Moderator, DBSDish.com 1999-2000
Co-Founder and Administrator, DBSForums.com 2000-2006

Current setup:
DirecTV: HR34-700 (1TB) / HR24-100 (1TB) / HR24-500 (1TB) / HR21-700 (320GB) / HR21-100 (1TB) / 2 H25s / C41-500 / SWiM16 / Nomad / CCK

FiOS: 2 Tivo Roamio Pros (6 TB total) / 5 Tivo Minis attached via MOCA


#20 OFFLINE   Supramom2000

Supramom2000

    In Loving Memory of Onyx-2/23/09

  • DBSTalk Club
  • 3,521 posts
  • LocationColbert, WA
Joined: Jun 20, 2007

Posted 03 July 2014 - 07:59 AM

I have century link regular service.

Sent from my Galaxy S5 using DBStalk mobile app.

"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

My Setup





Protected By... spam firewall...And...