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Caller ID - Unavailable Ghost Calls


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33 replies to this topic

#1 OFFLINE   itzme

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Posted 24 July 2013 - 02:48 PM

My 2-day-old HR44-700 is having an odd Caller ID issue.  When the phone is in use, every few minutes it flashes "Caller ID - Caller Unavailible".  I can confirm there's no 2nd call coming in.  Caller ID worked fine with the same jack when it was going into my older HR24. Not only that, but I don't even think my local caller ID service indicates when there's a second call coming in.  Any ideas on how to fix these ghost calls?

 

 



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#2 OFFLINE   Laxguy

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Posted 24 July 2013 - 05:44 PM

Not really, but disconnecting the phone line, rebooting the box and then reconnecting might help. Might even fix it, but I can''t test myself, as I removed caller ID from the box five years ago. (You do know a phone line does not have to be connected?)


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#3 OFFLINE   Supramom2000

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Posted 24 July 2013 - 06:30 PM

Happens to all of us with 44's and Caller ID connected.


"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

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#4 OFFLINE   itzme

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Posted 24 July 2013 - 08:57 PM

Happens to all of us with 44's and Caller ID connected.

I didn't realize it was a known issue.  I posted about it in the Issues/discussion thread.



#5 OFFLINE   Supramom2000

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Posted 24 July 2013 - 10:16 PM

I didn't realize it was a known issue.  I posted about it in the Issues/discussion thread.

Yeah, there is some sort of rule about not posting the same issue more than 3 times, so we quit posting it.  Although I have seen someone else (I think Steve) continue to post it off and on.  It is quite annoying, you are right about that!


"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

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#6 OFFLINE   Steve

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Posted 03 August 2013 - 05:51 PM

Yeah, there is some sort of rule about not posting the same issue more than 3 times, so we quit posting it.  Although I have seen someone else (I think Steve) continue to post it off and on.  It is quite annoying, you are right about that!

 

Ya. Guilty as charged. :P Sorry that I didn't discover this thread earlier!

 

Just to be clear, Caller ID works fine on my HR44-700. The message I repeatedly see while a phone call is in progress is "Incoming call: Unavailable, unavailable".


/steve

#7 OFFLINE   Jacob Braun

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Posted 04 August 2013 - 12:38 PM

This is an official known issue on the HR44-700. Engineering is aware and working to resolve...


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The postings on this site are my own and do not represent DirecTV's positions, strategies, or opinions.


#8 OFFLINE   itzme

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Posted 04 August 2013 - 01:18 PM

This is an official known issue on the HR44-700. Engineering is aware and working to resolve...

Thank you!



#9 OFFLINE   R0am3r

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Posted 09 December 2013 - 07:06 PM

Is the caller ID issue still considered a bug? My HR44-200 was installed on Saturday (2 days ago) and the caller ID seemed to initially work. Now it keeps showing unavailable. Any thoughts on this issue?


Edited by R0am3r, 09 December 2013 - 07:36 PM.

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H21-200 via HDMI to Sylvania 26" LCD
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#10 OFFLINE   Mike Greer

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Posted 09 December 2013 - 08:11 PM

I'm not sure DirecTV is working on a fix.  I've since just disconnected the phone lines.  You just never know what you're going to get with caller ID.  I had 3 HR24-500s one just worked, one worked sometimes and one never worked.  The trouble followed the receiver when I moved them around.  It was that way from the start.  Previous to the HR24-500s I had HR22s that about the only thing that worked right was the caller-ID...  Same phone lines as the HR24-500s used.

 

Caller-ID must just be way down on the list of priorities, wrong or right that's the way it seems.  I wouldn't hold my breath on a fix! 



#11 OFFLINE   inkahauts

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Posted 10 December 2013 - 03:07 PM

Actually they are working on a fix for caller id issues with the genies...

#12 OFFLINE   trh

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Posted 10 December 2013 - 03:27 PM

And it will be released "soon".......

#13 OFFLINE   JACKIEGAGA

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Posted 10 December 2013 - 04:50 PM

Ya. Guilty as charged. :P Sorry that I didn't discover this thread earlier!

 

Just to be clear, Caller ID works fine on my HR44-700. The message I repeatedly see while a phone call is in progress is "Incoming call: Unavailable, unavailable".

Add me to the list


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#14 OFFLINE   R0am3r

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Posted 10 December 2013 - 05:23 PM

Actually they are working on a fix for caller id issues with the genies...

Just wondering... how do you know this and is it a software issue?


HR44-200 via HDMI to Vizio 47" M3D470KD LED
H21-200 via HDMI to Sylvania 26" LCD
H23-600 via HDMI to Insignia 19" LCD

*** Whole-Home DVR ****

Sony Blu-ray BDP-S550


#15 OFFLINE   Mike Greer

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Posted 11 December 2013 - 07:45 AM

Actually they are working on a fix for caller id issues with the genies...

Could be - I don't have any 'inside' information...  But...  People have had caller ID issues since the beginning.  Not sure why that would suddenly change but anything is possible!

 

If they wanted it to work you'd think they would have fixed it during the development of the HR44 but the HR44 seems to have even more caller-id trouble than earlier DVRs did and the old ones had all kinds of trouble.



#16 OFFLINE   Gabe1972

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Posted 23 December 2013 - 08:03 PM

Same issue here as well.  I have the HR44-200.  I called DirecTV on another issue and mentioned this as well.  The rep told me that they are aware of the issue and are working on it.  It definitely is quite annoying, especially since it fills up the 25 spaces very quickly and there is no mass delete.  Have to delete them one at a time.  Ug.



#17 ONLINE   MysteryMan

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Posted 26 January 2014 - 08:17 AM

Actually they are working on a fix for caller id issues with the genies...

I hope so. My HR34-700 was recently replaced with a HR44-200. Since activating the HR44 Caller ID displays a average of 35 Unknown Caller messages a day, mostly during the hours between midnight and 3am with a average of two minutes between calls. Our phone never rings nor does our answering machine record anything. Have also experienced random issues during daytime hours. Very strange. 


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#18 OFFLINE   kram

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Posted 03 July 2014 - 06:36 AM

Just found this discussion. My replacement HR44-700 started doing this last week. Since these posts date back more than six months, I'm assuming that D* either is NOT working on a fix, or is and doesn't have one yet. Either way, it's certainly a very annoying bug.


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#19 OFFLINE   Diana C

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Posted 03 July 2014 - 06:54 AM

This may have been mentioned elsewhere, but has anyone tried to identify a commonality here? For example, does everyone with the issue have VOIP (Vonage, Ooma, MagicJack, etc) or plain old telephone service (POTS)?

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#20 OFFLINE   Supramom2000

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Posted 03 July 2014 - 07:59 AM

I have century link regular service.

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"But the freedom that they fought for, and the country grand they wrought for, is their monument today, and for aye." "This nation will remain the land of the free only so long as it is the home of the brave."

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#21 OFFLINE   itzme

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Posted 03 July 2014 - 09:46 AM

This may have been mentioned elsewhere, but has anyone tried to identify a commonality here? For example, does everyone with the issue have VOIP (Vonage, Ooma, MagicJack, etc) or plain old telephone service (POTS)?


Ma Bell's old copper lines, POTS.

#22 OFFLINE   Diana C

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Posted 03 July 2014 - 01:19 PM

Well, we're two for two with POTS.  Makes me wonder if it isn't stray RF noise picked up on the phone lines.


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#23 OFFLINE   Stuart Sweet

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Posted 03 July 2014 - 02:53 PM

A little birdie told me that DIRECTV is close to a resolution of this longstanding bug.
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#24 OFFLINE   peds48

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Posted 03 July 2014 - 03:09 PM

A little birdie told me that DIRECTV is close to a resolution of this longstanding bug.

Did that little birdie also told you about this resolution applying to ALL receivers or just Genies?  Just curious...


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#25 OFFLINE   itzme

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Posted 03 July 2014 - 04:05 PM

A little birdie told me that DIRECTV is close to a resolution of this longstanding bug.

That makes me hopeful!  But I think that little birdie, or one of a similar feather, has tweeted that before and was wrong.  Still, we're hopeful.






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