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Audio Drop when Switching Tuners and PIP


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7 replies to this topic

#1 OFFLINE   itzme

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Posted 26 July 2013 - 09:29 AM

This week I had my HR24 swapped out for an HR44.  I now have an intermittent issue of a 3-5 second audio drop when I switch tuners in DouplePlay or in PIP.  It happens a majority of the time, but not always.  It appears I can force the audio back with some trickplay commands, or it may just be popping back in automatically after a few seconds (hard to tell which). The issue doesn't seem to happen on channel changes, just on tuner swaps. The HR44 is using the same HDMI port and cable as my HR24 did, and it worked fine.  The HDMI goes through my AVR, a Pioneer VSX-1020-K.  I really don't want to change the way everything is connected.

 

I've tried resetting the HR44 and I tried changing some handshake options in the Pioneer AVR, where I can select the signal to be 720, 1080, (etc) or Pure (it was set for Pure on the HR24 and worked well).  I tried setting it to default from Pure to 1080, but this didn't help. Those were all suggestions I read on other threads with folks that had similar issues. 

 

Is this an HR44 firmware issue, a device issue, does anyone have a fix?



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#2 OFFLINE   jimmie57

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Posted 26 July 2013 - 09:49 AM

HR44 setting.

Go to Menu, Settings, Display, TV Resolutions and choose only the 1080i and see if that stops it.


Edited by jimmie57, 26 July 2013 - 09:51 AM.

  • harsh likes this

DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#3 OFFLINE   itzme

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Posted 26 July 2013 - 10:05 AM

I just tried that, no fix. Then I went into the AVR and set it to only use 1080i also, no fix. I then turned the AVR off and on, to force a new handshake, no fix.

#4 OFFLINE   jimmie57

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Posted 26 July 2013 - 10:09 AM

One more, should not make a difference but only takes a couple of minute to try it.

 

Menu, Settings, Display, Video, Native: Set this to OFF.


DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#5 OFFLINE   itzme

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Posted 26 July 2013 - 10:12 AM

I just discovered something new. The audio delay is seeming to only happen when I swap to a buffered tuner. If either tuner is live, returning to that tuner is fine. If either is buffered, I get the audio delay. This seems to indicate that my AVR may not be the culprit here, no?

#6 OFFLINE   itzme

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Posted 26 July 2013 - 10:13 AM

Native is off.

#7 OFFLINE   jimmie57

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Posted 26 July 2013 - 10:14 AM

Sounds like a software item in the HR44.


DirecTV customer since 1996 - Current :Slimline 3 SWM,   HR24-100 HDMI to 32" Sharp LED,
HR24-100 Component cables to 46" Samsung LCD & Optical Cable to Yamaha AVR, H21-200 HDMI to Yamaha AVR & HDMI to 52" Mitsubishi LCD


#8 OFFLINE   itzme

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Posted 26 July 2013 - 10:47 AM

Yep. And after experimenting I can narrow down that the audio delay happens when switching to a buffered tuner, in Doubleplay and in PIP. I wonder if this is a known issue in fw 0x725.




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