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Guest Message by DevFuse

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weird problem with HR44-500 & external dock


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16 replies to this topic

#1 OFFLINE   hclarkjr

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Posted 26 July 2013 - 12:50 PM

i am having problems with the dock staying connected. every time i set recordings it goes back to the internal drive, other than that i have no problem using the exteranl dock with it. it seems like every time i set 2-3 recordings real close together time wise something happens that it somehow goes back to the internal hard drive. anybody have a clue what in the world is happening? i am using the black x external dock with a western digital AV-GP 2TB.


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#2 OFFLINE   Stuart Sweet

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Posted 26 July 2013 - 01:22 PM

I'm not 100% sure what you're asking. It sounds like you have an external hard drive and it's giving you trouble. Unfortunately support for external hard drives is sort of limited. It's almost like you're saying you have a DIRECTV-approved accessory but that just isn't the case, since no such accessory exists. 


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#3 OFFLINE   hclarkjr

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Posted 26 July 2013 - 01:28 PM

i do not think it is the drive as i can record 1 thing at a time fine, it is when i set things to record close together time wise it somehow goes back to the internal drive


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#4 OFFLINE   Stuart Sweet

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Posted 26 July 2013 - 01:37 PM

What model enclosure are you using? 


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#5 OFFLINE   hclarkjr

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Posted 26 July 2013 - 01:39 PM

i am using the black x external dock with a western digital AV-GP 2TB.


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#6 OFFLINE   Stuart Sweet

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Posted 26 July 2013 - 01:44 PM

Are you talking about this: http://www.amazon.co...n/dp/B001A4HAFS

I don't think that enclosure is supported.
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#7 OFFLINE   hclarkjr

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Posted 26 July 2013 - 01:49 PM

yes that is the one, funny in another thread here i was told that was the dock to get http://www.dbstalk.c...g-external-hdd/


Edited by hclarkjr, 26 July 2013 - 01:51 PM.

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#8 OFFLINE   hclarkjr

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Posted 27 July 2013 - 03:00 AM

Are you talking about this: http://www.amazon.co...n/dp/B001A4HAFS

I don't think that enclosure is supported.

so which one would you recommend?


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#9 OFFLINE   RunnerFL

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Posted 27 July 2013 - 06:12 AM

yes that is the one, funny in another thread here i was told that was the dock to get http://www.dbstalk.c...g-external-hdd/

 

What Stuart is saying is that it's not officially supported per DirecTV.  Many of us here have that dock and it works fine.

 

To your original post though... I don't see how that's happening.  It shouldn't matter when you have recordings to set.  The only time the HR flips back to the internal drive is if it no longer detects the external and even then it takes a reboot to get it to work on the internal again.  The HR won't just randomly flip between the drives.

 

Is it possible that your eSATA cable is lose, or bad, and the unit is rebooting because it no longer detects the external?

 

It could also be the dock itself is bad and it's "dropping out" causing a reboot of the HR so that the HR can start using the internal.


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#10 OFFLINE   RoyGBiv

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Posted 27 July 2013 - 08:45 AM

I also would suspect the cable or the socket on the DVR. I have 2 HR20s attached to ext drives.  One is the "supported" WD My DVR, and the other is a black x with a WD drive. The black x and drive work flawlessly, but the other has a cable that is extremely sensitive to touch and even vibration.  If I even gently touch it, it will disconnect and cause the HR to reboot. Sometimes when the HR does reboot it does not sense the external drive.  Reseating the cable gets it working again.  I don't really know if it's the cable or the socket on the HR, but that is where the problem lies.

 

SMK



#11 OFFLINE   hclarkjr

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Posted 27 July 2013 - 12:47 PM

i will try another cable, i have plenty of those with all the docks i have bought the last few months!!


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#12 OFFLINE   hclarkjr

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Posted 27 July 2013 - 03:24 PM

tried another cable, HR44 would not even see the dock. i am wondering if the port on the receiver is bad?


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#13 OFFLINE   wcr

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Posted 27 July 2013 - 09:28 PM

I just went through a bout with my HR34 and it's external WD drive.  Even with the drive directly attached via a e-sata to sata cable to the DVR, and later a computer, didn't help.   I just replaced the drive under waranty and everything is right again.

 

I was eventually able to get the drive to be recongnized on the computer by repeatedly connecting and disconnecting a USB to e-sata adapter, so I was glad to recover the settings and programs off of it.



#14 OFFLINE   P Smith

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Posted 27 July 2013 - 10:28 PM

TS, check the thread (I know it is long, but useful) for similar issue - http://www.dbstalk.c...commended-list/

I just went through a bout with my HR34 and it's external WD drive.  Even with the drive directly attached via a eSATA to SATA cable to the DVR, and later a computer, didn't help.   I just replaced the drive under waranty and everything is right again.

 

I was eventually able to get the drive to be recongnized on the computer by repeatedly connecting and disconnecting a USB to eSATA adapter, so I was glad to recover the settings and programs off of it.



#15 OFFLINE   TomCat

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Posted 28 July 2013 - 04:37 PM

The eSATA connector is not designed with resiliency in mind. The Mendoza line is something like 50 connects that it must survive in testing to be considered OK, which means if it fails on 51, that's still a good connector design from the POV of whoever designed eSATA (and IMO, a team of designers that should be lined up and shot-no cigarette).

 

Of course that means that the connector is much more fragile than say, USB or HDMI, where the standard is in the thousands of connects MTBF. This should not be an issue since normally an eSATA cable is connected just a few times over its lifetime. Still, kind of a stupid low standard, IYAM.

 

But think about this: what if you got a refurbed box from someone who thought you needed to plug or unplug that cable every time you switch drives? Plenty of people think that, regardless of it not being true (just power the x drive down for the internal drive at reboot, and power the x drive up shortly before reboot if going to the x drive). You could indeed have a worn connector for that or other reasons.

 

Or you have a cat, who like every cat, likes to get behind things.


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#16 OFFLINE   hclarkjr

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Posted 28 July 2013 - 04:41 PM

sorry, no pets here. :)


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#17 OFFLINE   P Smith

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Posted 28 July 2013 - 04:48 PM

in case if you wondering why the number if insertion is low ? - it was mention for SATA, not eSATA

 

The eSATA connector has a design-life of 5,000 matings; the ordinary SATA connector is only specified for 50.

 


Edited by P Smith, 28 July 2013 - 04:49 PM.





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